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publicrecords.info Reviews 

1,555
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 626 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team and live chat staff for being extremely helpful, kind, and remarkably effective at resolving issues within minutes. People deeply appreciate the exceptionally fast response times and seamless assistance, which make every single customer interaction straightforward, efficient, and entirely pleasant. Some reviewers were not happy with unexpected monthly subscription charges that automatically applied after using the service just once. A few customers also noted frustrating difficulties regarding locating specific requested records or encountering rigid billing policies when attempting to resolve account disputes.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting fast and efficient assistance... See more

Staff

Consumers find staff to be exceptionally helpful, fast, and efficient. People frequently praise specific... See more

Response time

Customers consistently note positive experiences with response_time, highlighting that inquiries and problems... See more

Service

Users describe positive interactions with service, highlighting fast and efficient support from helpful... See more

User experience

People report positive experiences with user experience, highlighting that the platform is fast, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ruth responded to my inquiry within seconds and was extremely helpful! I really appreciate companies such as yours that are honest and attentive! Thank you Ruth! Jacquie Gerblick

Rated 5 out of 5 stars

Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more

Rated 5 out of 5 stars

Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.

Rated 5 out of 5 stars

Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(1,555)

577 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I really only needed one piece of…

I really only needed one piece of information and I found it through your system. And then of course I started getting charged monthly which I did not need so I canceled the account. Do you have perfectly suited my needs but that's all I needed. Thank you very much.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Ashley

Ashley, listen to my problem took a moment to fix it. Canceled my subscription for me and sent me an email along with a text with a confirmation number.

18 March 2026
Unprompted review
Rated 1 out of 5 stars

This website is very deceiving

This website is very deceiving. I paid for one search and suddenly I had charges on my card of $18 in one day. Still do not know why. Also began receiving monthly charges without knowing I subscribed.

18 March 2026
Unprompted review
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Reply from publicrecords.info

Hello Susan,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.

The Support Team

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