Ruth responded to my inquiry within seconds and was extremely helpful! I really appreciate companies such as yours that are honest and attentive! Thank you Ruth! Jacquie Gerblick
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more
Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.
Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The interaction was quick
The interaction was quick, easy, and efficient!
17 March 2026
Unprompted review
Not happy with the reoccuring charges…
Not happy with the reoccuring charges on the public records site for charlotte county, I asked for one document one time and was being charged every two weeks. Contacted support chat with David and he credited me back one charge and closed my account that I never authorized.
16 March 2026
Unprompted review
The timely manner in responding and…
The timely manner in responding and resolving my account billing.
16 March 2026
Unprompted review
Prompt and precise
The associate quickly found my account, answered my questions about charges, and offered to close the account. They quickly took care of what I needed.
16 March 2026
Unprompted review
David was able to cancel my account…
David was able to cancel my account with ease! Very easy!
16 March 2026
Unprompted review
Representative in chat was able to…
Representative in chat was able to quickly resolve my question.
16 March 2026
Unprompted review
easy peasy account closure
quick response and no hassle getting my account closed!! I didn't realize this was a monthly subscription so when I asked to close it was easy no hassle no why this why that, just closed the account!
16 March 2026
Unprompted review
Not Happy with the Monthly Fee
I was not happy with the monthly fee of $9.95 when I didn't agree to it knowingly.
15 March 2026
Unprompted review
Reply from publicrecords.info
Hello Mike,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
Easy to find data
Easy to find data, responsive customer support and easy to close account. Exactly what I needed
26 February 2026
Unprompted review
Kimberly helped me so much!
Kimberly helped me when I realized my account had been charging me each month for a while. I wasn't aware of this until just looking at my credit card, so I asked for a refund and to stop my account and she was able to do this easily. I really appreciate how simple it was. Great customer service, so if I need to use it again, I will. Thanks again!
13 March 2026
Unprompted review
I only needed a onetime service and…
I only needed a onetime service and subsequently requested my subscription to be cancelled. The cancellation request was promptly addressed. Thank you for a great customer service!
13 March 2026
Unprompted review
Issue was resolved in a timely manner.
Issue was resolved in a timely manner.
Super service!
13 March 2026
Unprompted review
I was greeted and help was fast
I was greeted and help was fast. I would use this again if I needed help finding any public records. Great job.
13 March 2026
Unprompted review
Fast and efficient service they helped…
Fast and efficient service they helped me close my account and get a refund for the accidental additional charge that appeared on my account after I was done using the service. Thank you for your help Pamela.
12 March 2026
Unprompted review
He was fast and help with what i needed…
He was fast and help with what i needed right away
12 March 2026
Unprompted review
The online chat was answered right away…
The online chat was answered right away and Peter accommodated my request without delay. That is much appreciated.
12 March 2026
Unprompted review
I needed to cancel my subscription and…
I needed to cancel my subscription and was able to do so with the live chat option.
12 March 2026
Unprompted review
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