Ruth responded to my inquiry within seconds and was extremely helpful! I really appreciate companies such as yours that are honest and attentive! Thank you Ruth! Jacquie Gerblick
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Kimberly was incredibly helpful. I started with the expectation of having to electronically argue with the chat person. Kimberly was highly effective with resolving the issue and sorted it out quick... See more
Used the service once and inadvertently signed up for a monthly subscription. Caught the error 7 months later. Explained situation and was refunded total amount charged.
Alexander was very helpful in canceling my account, which I did not even know had been set up. I received a full refund without any fuss. Very thankful.
4.6
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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quick and responsive
31 March 2026
Unprompted review
the record i requested was for the…
the record i requested was for the wrong state. i was charged $9.95 for two months before i realized it was auto-pay.
i canceled my subscription via Chat with Paul. i received a confirmation code. i will watch my online bank account to make sure i am not charged again.
i highly recommend you advertise that this is an autorenewal subscription.
30 March 2026
Unprompted review
Reply from publicrecords.info
Hello Jacqueline,
If there is anything else we can assist you with regarding your account, please reach out to our team at support@publicrecords.info at your earliest convenience. We are always here to help.
The Support Team
I don't recall signing up for this
I don't recall signing up for this. According to my bank records this is what you have charged me:
12/22/25 Publicrecords Las Vegas Nv Recurring $1.00
12/22/25 Publicrecords Las Vegas Nv Recurring $5.00
1/7/2026 Publicrecords Las Vegas Nv Recurring $5.00
1/23/26 Publicrecords Las Vegas Nv Recurring $5.00
2/9/2026 Publicrecords.US $5.00
2/24/2026 Publicrecords.US
$20.00
21 December 2025
Unprompted review
Reply from publicrecords.info
Hello Patsy,
Please contact us at support@publicrecords.info and put ‘Refund’ in the subject line. We will immediately refund your order.
The Support Team
The customer service rep that I chatted…
The customer service rep that I chatted with, did not ask questions, did not try to talk me out of canceling. I spoke my truth and the issue was handled professionally and in a timely manner
29 March 2026
Unprompted review
Prompt service.
28 March 2026
Unprompted review
cancelled membership as asked
cancelled membership as asked. easy to use
27 March 2026
Unprompted review
Excellent and quick resolution!
Pamela understood my issue and quickly resolved the matter. She explained why the charge happened and helped me in a very timely manner. I also did not have to wait long for someone to assist me. I thought I would have to make a call and wait on hold but this chat feature is an excellent option!
27 March 2026
Unprompted review
The time that David took to cancel my…
The time that David took to cancel my membership was quick. That is always a great return for my time. Thank you for your services. David was great.
27 March 2026
Unprompted review
CS provided excellent service
26 March 2026
Unprompted review
Rachel was prompt and fast to meet my…
Rachel was prompt and fast to meet my needs.
26 March 2026
Unprompted review
Exceptionally rapid response with the…
Exceptionally rapid response with the right resolution. Well done!
25 March 2026
Unprompted review
I was very pleased with the Customer Service
I was very pleased with the information provided by this service. I typically don't like aggregated data that reveals personal information. However, this information was mine, and I needed it because I could not access it through the DMV. Additionally, the information was accurate and really made my job a lot easier than I thought it would be to find what I was looking for. I then wanted to cancel my service because I had a limited scope for its use, and it was so hassle-free. Unheard of these days! But thank you for providing a wonderful service and honoring your commitment to your policies.
25 March 2026
Unprompted review
I've already made a contact form I am…
I've already made a contact form I am still being charged now I'm pressing charges for fraud. when I've already canceled my subscription and still being charged. Y'all quick to take my money but not to give it BK. Already made a contact report and still charging me ridiculous do not use public records com
25 March 2026
Unprompted review
Reply from publicrecords.info
Hello Neena,
This Trustpilot profile is for PublicRecords.info. If there is anything we can assist you with regarding an account on our platform, please reach out to our team at support@publicrecords.info at your earliest convenience. We are always here to help.
Best regards,
The PublicRecords.info Support Team
The customer service rep I spoke with
The customer service rep I spoke with, Shirley, was very kind and helpful.
24 March 2026
Unprompted review
Initiative and Efficiency
Associate took care of my issue very quickly. She took great initiative in serving me.
24 March 2026
Unprompted review
Barbera was a great help!
24 March 2026
Unprompted review
Alexander was very helpful!!!
Alexander was very helpful - he was prompt, professional, and went above and beyond. Thank you again Alexander!
23 March 2026
Unprompted review
Quick and courteous service and…
Quick and courteous service and response to account query - thanks.
23 March 2026
Unprompted review
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