My car has been in the garage for over 5 weeks awaiting to have a repair approved. I have written 3 emails, made numerous phone calls and sent a recorded delivery letter to their MD. Still no response... See more
Company replied
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See what reviewers are saying
brilliant service and massive thank you to Soloman who helped me so much after nightmare with other warranty companies misleading and miss selling their products. He was knowledgeable and very patient... See more
Company replied
I spoke to both Andrew and Dylan. I was very disappointed to hear from Andrew that a considerable repair bill, for work done on 19/06/2023, at a recognised Ford Dealer Garage (Allen Ford, Ketteri... See more
Company replied
I was undecided about which company to go with So I looked at quite a few warranty options and this one came up with everything I was looking for,at a competitive price, and very easy to understa... See more
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Company details
About Protect4Sure
Written by the company
Protect4Sure
The UK's Car Warranty Specialist
Every Protect4Sure policy is Fully Insured, FSCS Protected and provides cover for cars up to 10 years old or 100,000 miles.
Quick Easy Quotes
We've designed our website to allow you to complete your quote in as little as 30 seconds by following 3 simple steps!
Enter your registration number
Fill in some basic personal info
and select one of our plans.
Personal Customer Service
While our website is packed with information to help Protect4Sure policyholders check cover meets their needs, our UK based consultants are also on hand via e-mail, chat or telephone, to provide personal service when needed. Our goal is to make every aspect of your experience a positive one.
Service When You Need It Most
The true test of any warranty is how well it handles claims and Protect4Sure has appointed AutoProtect (MBI) Limited to ensure claims are handled swiftly, in the best way possible, by qualified and experienced professionals.
Combining efficiency and support when you need it most, the claims service is delivered by a large number of small teams who present a genuine ‘human face’ to our policyholders.
Equipped to settle approved claims directly with the repairer within 24 hours, claims managers are qualified vehicle engineers or have worked within the parts and service departments of dealerships.
Protect4Sure is a trading style of Future 45 Limited
COMPANY REGISTRATION No. 5407413
DATA PROTECTION REGISTER No. Z933878X
FINANCIAL CONDUCT AUTHORITY (FCA) No. 461102
Contact info
Warwick House, CM19 5DY, Essex, United Kingdom
- 0208 404 0004
- email@protect4sure.co.uk
- protect4sure.co.uk
3.8
Great
80 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product looks sound and process very…
Product looks sound and process very straightforward - thus 5 stars at this stage. However, whilst hope to never claim, the true test is the ease of any claim in the future of course....reviews and regultory backing provide comfort in this regard.
27 April 2022
Reply from Protect4Sure
Good morning,
Thank you for your 5-star review and for choosing Protect4Sure to insure your BMW.
As we’re an on-line provider, we work hard to deliver great service and constantly update our web site to ensure policy information is clear and the quote and purchase journey is fast and easily navigated.
We recognise our responsibility to provide personal support – before purchase as well as at point of claim. For this reason, our UK based consultants are on hand to answer any questions either over the phone, by email or live chat and we are exceptionally proud of the high standard of service they achieve both in service and product knowledge.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 7000 reviews.
Many thanks again for such a positive review, it’s always greatly appreciated.
brilliant service and massive thank you…
brilliant service and massive thank you to Soloman who helped me so much after nightmare with other warranty companies misleading and miss selling their products. He was knowledgeable and very patient answering ALL my questions and gave me total peace of mind that i had purchased the suitable and best priced warranty cover. Thank you.
26 April 2022
Reply from Protect4Sure
Good morning,
Thank you for leaving such a positive review and for choosing Protect4Sure to insure your Nissan.
Whilst we are an online provider, we recognise our responsibility to provide personal support – before purchase as well as point of claim.
For this reason, our UK based consultants are on hand to answer any questions either over the phone, by email or live chat.
We’re delighted that the consultant who assisted you was able to provide answers to all your questions giving you peace of mind in your purchase. Your comments have been passed over to Soloman who was delighted to receive your feedback.
Please be assured the price of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers. So instead of paying thousands to motoring sites, newspapers etc. we’re able to offer discounts to our direct customers and receive thousands of recommendations and repeat customers.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 7000 reviews.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
Reply from Protect4Sure
Good afternoon Ian,
Thank you for your feedback and for choosing Protect4 Sure to insure your Vauxhall .
As an FCA Regulated online provider, we are accountable to Financial Conduct Authority and the Financial Ombudsman. So, whilst our policies are incredibly affordable you have the assurance you’re dealing with a genuine and compliant company.
Our policies also have the protection of the Financial Services Compensation Scheme (FSCS).
We’re able to offer our policies at very competitive price without sacrificing cover as you are purchasing directly. Our repeat customers and recommendations mean we avoid having to spend thousands with advertising agencies, newspapers, online motoring sites etc. A cost that provides no benefit to our policy holders whatsoever.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 7000 reviews.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
Well priced product
Well priced product, easy company to deal with, pleasant efficient staff.
4 March 2022
Reply from Protect4Sure
Good afternoon Robert,
Thank you for your feedback and for choosing Protect4 Sure to insure your Mazda.
While we are an online provider, we recognise our responsibility to provide personal support – before purchase as well as point of claim. Our consultants are on hand to answer any questions either over the phone, by email or live chat and we are exceptionally proud of the high standard of service they achieve both in service and product knowledge. We are glad you found our consultants to be pleasant and efficient, unlike typical insurance providers, none of our consultants receive any form of financial incentive or are set a sales target.
Whilst our policies are incredibly affordable, as an FCA Regulated provider of Insurance products, you have the assurance you’re dealing with a genuine and compliant company.
Please be assured the price of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers. So instead of paying thousands to motoring sites, newspapers etc. we’re able to offer discounts to our direct customers and receive thousands of recommendations and repeat customers.
Thank you once again for choosing Protect4 Sure, it’s greatly appreciated.
So far i’m not impressed with this…
So far i’m not impressed with this company.. first of all I was advised to bring my car into a garage which I did on Tuesday 15th February. My garage sent over a quote to this company on the same day. Today is now 22nd February. I requested an update after not hearing anything only to be told that protect4sure hasn’t yet got back to my garage with any further information after providing them with a quote. I then called Protect4sure who advised me to contact my garage so that they can provide some additional information. When asked why no one had contacted me or my garage before hand to request further information, the advisor could only “apologies” and stated this would be fed back to the team. It’s funny how it’s never an issue for the company to take my money each month but there seems to be an issue now that they are supposed to do what i’m paying them for. The fact that protect4sure are NOW requesting additional information considering they received the information on the 15th (bearing in mind if I didn’t call today God knows when they would have dealt with it) is a joke. They’ve already had me waiting unnecessarily and now they’re waiting for “additional information” as to why certain parts are needed. It’s common that warranty companies would try anything and everything not to pay out and clearly this company seems like one of them. If you claim to cover certain parts of my car, and you have received reports as to what needs doing to my car, just do what your being paid to do. I don’t understand why things have to be prolonged even further.
22 February 2022
Unprompted review
Reply from Protect4Sure
We appreciate it’s frustrating when expectations aren’t met and make every effort to avoid this by highlighting benefits and limitations on COVER AT A GLANCE (www.protect4sure.co.uk/warranty/information), so it’s especially disappointing to read these concerns.
As an FCA Regulated provider of insured products we are accountable to the Financial Ombudsman Service, and the FCA rules help us deliver a quicker, easier and fairer resolution. Therefore, aside from this public response, the concerns are subject to a full internal investigation and, when we acquire the policy details, the findings will be provided to the reviewer directly. Protect4Sure policies are insured, (unlike the “uninsured” agreements currently being sold online) therefore the cover provided at point of claim must reflect that detailed in the insurance policy terms.
While it’s never nice to receive negative feedback, this does mean we can do our best to put things right if we’ve got it wrong and avoid any repetition. We take all such concerns seriously and the findings of the investigation will also be reviewed at the highest level.
I did a lot of research and very nearly…
I did a lot of research and very nearly went with another company but then I checked customer reviews and was swayed to go with this one.
I hope they deliver if I ever need it!
Price was easily the best and the easiest to understand..
8 February 2022
Reply from Protect4Sure
Good afternoon,
Thank you for your feedback and for choosing Protect4Sure to insure your vehicle.
We are delighted you found the website easy to use. In response to the feedback we receive, the team update our website to simplify the process of choosing and purchasing cover and are delighted you found the quote process so quick and easy to use.
As an FCA Regulated online provider, we are accountable to Financial Conduct Authority and the Financial Ombudsman. So, whilst our policies are incredibly affordable you have the assurance you’re dealing with a genuine and compliant company.
At Protect4 Sure you can rest assured that you are not sacrificing service or quality of cover. Our underwriters, consultants and administrators work together to make Protect4 Sure products respected as the original and best of their kind whilst still being incredibly affordable.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 7000 reviews.
Thank you once again for choosing Protect4Sure, it’s greatly appreciated.
Overall, a poor warranty service.
Here are my views from having a repair done.
I had the dealer diagnose my car, I brought the diagnosis to Halfords, Halfords told me they had to call Protect4Sure 4 times because they did not do the diagnosis.
Protect4sure make you go to Halfords or pay a maximum of £48 per hour for my tier membership.
Halfords charged them £540~
Dealer quoted £660 including my diagnostic which was £126. The dealer was actually cheaper than Halfords but because my dealer is £120 per hour labour, they would not pay that even though it would have been marginally cheaper.
So, they are actually getting ripped off by Halfords.
Halfords could not reinitialise my system after the repair which required my car to go BACK to the dealer for the price of… £126. So after all this it would of been cheaper to just go to the dealer.
You see where I am going with this downright scam?
Once my system was reset the fault was fixed. However, after 20 miles I got a new engine fault and service light.
I took this back to Halfords and they said they cannot read the code properly but they think it’s the AdBlue tank. Which is DEALER ONLY – Of course Protect4sure won’t pay all the labour to the dealer because they charge so much.
However, Halfords will not do the repair as it’s dealer only. Leaving me with no choice to go to the dealer. In this case where an alternative repair cannot be sourced Protect4Sure should pay the bill as it is not via choice I am going with the dealer. Also I need to pay another £120 for a diagnosis from the dealer, which is not covered by Protect4Sure.
At this point I have paid more out for my car repairs than Protect4Sure have. Makes me wonder why I even have it.
7 February 2022
Unprompted review
Reply from Protect4Sure
We appreciate it’s frustrating when expectations aren’t met and make every effort to avoid this by highlighting benefits and limitations on COVER AT A GLANCE (www.protect4sure.co.uk/warranty/information), so it’s especially disappointing to read these concerns.
As an FCA Regulated provider of insured products we are accountable to the Financial Ombudsman Service, and the FCA rules help us deliver a quicker, easier and fairer resolution. Therefore, aside from this public response, the concerns are subject to a full internal investigation and, when we acquire the policy details, the findings will be provided to the reviewer directly. Protect4Sure policies are insured, (unlike the “uninsured” agreements currently being sold online) therefore the cover provided at point of claim must reflect that detailed in the insurance policy terms.
While it’s never nice to receive negative feedback, this does mean we can do our best to put things right if we’ve got it wrong and avoid any repetition. We take all such concerns seriously and the findings of the investigation will also be reviewed at the highest level.
Very straightforward!
9 January 2022
Reply from Protect4Sure
Good Morning,
Thank you for your positive review, and choosing to purchase with us to protect your BMW.
We're delighted you found the website so easy to use. Your comments demonstrate our approach to make sure open and clear information is provided so our customers can include it in their decision making is the right one.
Thanks to the honest feedback we receive, we’re able to update our website to simplify the process of choosing & purchasing and access to policy information – limitations as well as benefits.
Creating an effortless process is key for us. We understand purchasing insurance can be a daunting task, so we take every step possible to make it less so. From easy-to-follow applications to direct and simple policy wordings we strive for nothing but excellence and ease, which are confirmed in reviews such as yours. Your comments have been passed on to the delighted team.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
Reply from Protect4Sure
Good Afternoon John,
Thank you for your positive comments, and choosing to purchase with us to protect your BMW.
Your comments demonstrate our approach to make sure open and clear information is provided so our customers can include it in their decision making is the right one.
Creating an effortless process is key for us. We understand purchasing insurance can be a daunting task, so we take every step possible to make it less so. From easy-to-follow applications to direct and simple policy wordings we strive for nothing but excellence and ease, which are confirmed in reviews such as yours. Your comments have been passed on to the delighted team.
At Protect4Sure you can rest assured that you are not sacrificing service or quality of cover. Our underwriters, consultants and administrators work together to make Protect4Sure products respected as the original and best of their kind whilst still being incredibly affordable
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
Reply from Protect4Sure
Good morning Raja,
Thank you for taking the time to leave us your 5 star review, and purchasing Protect4Sure cover for your Jaguar.
Your comments demonstrate our approach to make sure open and clear information is provided so our customers can include it in their decision making is the right one.
We're delighted you found the website so easy to use. Thanks to the honest feedback we receive, we’re able to update our website to simplify the process of choosing & purchasing and access to policy information – limitations as well as benefits.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
I was pleased with the quote I…
I was pleased with the quote I received and would be grateful to see the policy, which I was told would be sent to me via email.
27 October 2021
Reply from Protect4Sure
Good morning Lorna,
Thank you for your feedback and for choosing Protec4Sure to insure your Peugeot.
Where we can, Protect4Sure consider the impact we may have on the environment; because of this and as we are a purely online company, all of our documentation is sent out via email.
We’re so pleased to learn our team were able to resend your documents this morning, whilst we are an online provider, we recognise our responsibility to provide personal support – before purchase as well as point of claim. For this reason, our Surrey based consultants are on hand to answer any questions either over the phone, by email or live chat and we are exceptionally proud of the high standard of service they achieve both in service and product knowledge.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
Thank you once again for your review, it’s greatly appreciated.
VERY EASY VERY CLEAR
14 October 2021
Reply from Protect4Sure
Good afternoon Mr Bass,
Thank you for your review and for choosing Protect4Sure to insure your vehicle.
Creating an effortless process is key for us. We understand purchasing insurance can be a daunting task, so we take every step possible to make it less so. From easy-to-follow applications to direct and simple policy wordings we strive for nothing but excellence and ease, which are confirmed in reviews such as yours. Your comments have been passed on to the delighted team.
At Protect4Sure you can rest assured that you are not sacrificing service or quality of cover. Since 2004, our underwriters, consultants and administrators have worked together to make Protect4Sure products respected as the original and best of their kind whilst still being incredibly affordable.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
Very clear and understandable website…
Very clear and understandable website and very good price for “elite-option “ compared to other companies.Hope never need it but it’s peace of mind for the next three years
12 October 2021
Reply from Protect4Sure
Good afternoon,
Thank you for your review and for choosing Protecg4Sure to insure your Volkswagen
Your comments demonstrate our approach to make sure open and clear information is provided so our customers can include it in their decision making is the right one.
We're delighted you found the website so easy to use. Thanks to the honest feedback we receive, we’re able to update our website to simplify the process of choosing & purchasing and access to policy information – limitations as well as benefits.
At Protect4Sure you can rest assured that you are not sacrificing service or quality of cover. Since 2004, our underwriters, consultants and administrators have worked together to make Protect4Sure products respected as the original and best of their kind whilst still being incredibly affordable.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
Quick and simple to use
Quick and simple to use, easy scoring and rating comparison. Peace of mind.
18 August 2021
Reply from Protect4Sure
Good morning Barry,
Thank you for your comments and for choosing Protect4Sure to insure your vehicle.
Our reputation as a “no-nonsense” provider of insured warranty has been earned in part thanks to the quality of the cover and updating information on our website to reflect the comments we receive. Transparency is always our goal.
We are delighted you found our comparison charts easy and they helped you choose the cover right for you, your comments have been passed to our IT Team.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
Thank you once again for your review, it’s greatly appreciated.
Better than policy being offered by Car Dealership
Feel secure from reviews and what is covered in the policy that I will not have a fight on my hands if something should go wrong with my new car - I hope I don't regret those words.
Much better policy coverage and value for money than policy the car dealership was offering.
Had cause to speak to a member of the team today about the policy. Very efficient service - polite and informative.
30 June 2021
Reply from Protect4Sure
Good afternoon Bernie,
Thank you for such a positive review and for choosing Protect4Sure to insure your Mini.
Unlike typical online providers, our policies have been created exclusively for Protect4Sure by our underwriting team who have and extensive understanding of the differing needs of today’s drivers.
Please be assured the value of our policies are not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers. So instead of paying thousands to motoring sites, newspapers etc. we’re able to offer discounts to our customers direct.
Whilst we are an online provider, we recognise our responsibility to provide personal support – before purchase as well as point of claim.
For this reason, our Surrey based consultants are on hand to answer any questions either over the phone, by email or live chat.
We’re delighted the agent who assisted you was able to answer all your questions, your comments have been passed on to them.
We hope you continue to enjoy trouble free motoring, however, should you need to claim, your experience will show the true value of our products. Paid claim reviews are typically posted on the claims administrator’s Trustpilot profile, rated excellent with over 6,400 reviews.
The website is clear and easy to use
The website is clear and easy to use. Prices are definitely more sensible than their competitors. The proof is in the pudding though, so let’s see how they do, IF/WHEN there is a need to claim.
19 June 2021
Reply from Protect4Sure
Good afternoon,
Thank you for your feedback and for choosing Protect4Sure to insure your vehicle.
We’re delighted you found the application form so easy to use. Thanks to the honest feedback we receive, we’re able to update our website to simplify the process of choosing & purchasing and access to policy information – limitations as well as benefits.
Please be assured the value of our policies is not achieved through sacrificing the quality of protection. We simply avoid advertising costs and provide our insured protection directly to our customers. So instead of paying thousands to motoring sites, newspapers etc. we’re able to offer discounts to our customers direct and receive thousands of recommendations and repeat customers.
Thank you once again for choosing Protect4Sure, it’s greatly appreciated.
Some elements of cover and exclusions…
Some elements of cover and exclusions not as transparent as would expect
18 June 2021
Reply from Protect4Sure
Good afternoon Mr Khalid,
We are sorry to learn you had difficulty finding the information you required on our website.
As an FCA Regulated provider of insured products, we are obliged meet the Ombudsman’s requirements. We work hard to keep the process as user friendly as possible, while meeting FOS requirements.
Thanks to the honest feedback we receive on Trustpilot, we are able to update our website to simplify the process of choosing and purchasing. The “Cover At A Glance” page (https://www.protect4sure.co.uk/warranty/information) provides choice of cover, explains terms and draws your attention to the all-important limitations as well as benefits. We take on board all comments and improve information wherever possible.
Thank you once again for taking the time to review Protect4Sure, it’s greatly appreciated.
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