Due to a number of problems with our credit file we struggled to obtain a remortgage & to be honest were getting quite worried . However we were quickly put at ease by Jack who managed to find a com... See more
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Proper Advice is a UK-based mortgage and protection brokerage helping people make confident financial decisions without the jargon. We provide expert advice across residential mortgages, remortgages, first-time buyers, buy-to-let and specialist lending, as well as life insurance, critical illness cover and income protection. Our approach is simple – clear advice, tailored to your circumstances, and support from start to finish. Whether you’re buying your first home, looking to reduce your monthly payments, consolidating debts, or reviewing your protection, our team searches a wide panel of lenders and insurers to find a solution that works for you. What makes us different is the way we work. We focus on straightforward communication, quick responses and keeping you fully informed at every stage. No pressure, no confusing terminology – just practical advice that makes sense. And our support doesn’t stop once your mortgage completes. We stay in touch to help you review your mortgage and protection regularly, so you’re always on a deal that’s right for your situation.
Contact info
25-27 Lower Bridge Street, CH1 1RS, Chester, United Kingdom
- 01244955399
- info@properadvice.co.uk
- properadvice.co.uk
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Absolutely brilliant from start to…
Absolutely brilliant from start to finish with my mortgage. Excellent communication throughout the whole process.
This was a very quick turnaround with a very high professional customer service.
Thank you all for your time and help .
Nina and Mathew were amazing
Nina and Mathew were amazing, sorted our remortgage out for us with no problems. Would definitely recommend giving them a call if you need a mortgage xx
Fantastic service
Fantastic service, took all the stress of the process away. Highly recommend
Thank you to Harry & Amy.....both were…
Thank you to Harry & Amy.....both were easy to deal with and very responsive. Made my remortgaging process very straightforward. Would definitely recommend!
Lovely experience from start to finish
Lovely experience from start to finish. Tom Lewney and Amy Harley were super helpful and kept us informed every step of the way. They were also quick on there end and felt everything was completed at in excellent time frame. Thank you very much
2nd time using this service
2nd time using this service. Outstanding!
Nothing too much trouble.
Wouldn't use anyone else
This is my 2nd time using Proper Advice, Harry, Amy and the team are all fantastic and always find the best deals on the market. They genuinely have their customers interests at heart. They provide clear breakdowns of all the info on each product to help you make the right decision for your situation. Highly recommend. Thanks so much to all of you.
Lauren
I cannot thank Proper Advice enough for…
I cannot thank Proper Advice enough for all their help throughout the mortgage process. Amy and Tom have been brilliant. Amy has been excellent with communication throughout, keeping me informed every step of the way, and made everything easy. I would 100% recommend Proper Advice LTD to everyone and would definitely use them again in future. Thank you again for all your help. 😁.
A huge thank you to Harry and Amy
A huge thank you to Harry and Amy. Their USP is that they communicate so efficiently and breakdown the information and numbers so that its easy to understand. I wish all companies worked this way. 1st mortgage experience with them and will certainly recommend them. Thank you so much for all your help
Absolutely fantastic service from all…
Absolutely fantastic service from all the team at Proper Advice from start to finish
Highly recommended
Thank you all
Graham
Cant recommend Proper Advice enough
Cant recommend Proper Advice enough. Dan and Nicole have been absolutely brilliant throughout the whole experience. Constant communication back and forward, always answer the phone or get back to you straight away. Updates every month if there has been any better mortgage deals that they will switch to. Got me a very good deal on top of all this and took out all of the hassle of remortgaging and got my finances handled perfectly. I now recommend proper advice especially Nicole and Dan to everyone now very friendly and professional.
It was pleasure dealing with yous.
Easy, fast and good value
All made very easy and with constant updates from a designated contact. Very impressed and happy with the service
Harry and Amy were both fantastic on…
Harry and Amy were both fantastic on our first and second remortgage. Communication was great, they are personable and always happy to answer any questions. Really easy, quick and most importantly stress free process. Thanks guys
Huge thank you to Michael and Nina
Huge thank you to Michael and Nina, from the first phone call they were professional, proactive and extremely polite. The whole process was seamless and we were kept up to date every step of the way. We highly recommend !
First time remortgaging
First time remortgaging and they were brilliant. Nina was always checking in and updating throughout the process making sure I was kept in the loop. Highly recommend this company.
Thanks again.
I was very wary at first but once I was…
I was very wary at first but once I was reassured I received an absolutely Impeccable service! Everything was done in such a quick turn around!! I will 100% be recommending this company to others and I look forward to using their services again!!
I first contacted Proper advice…
I first contacted Proper advice mortgages after seeing it advertised and was the best thing I ever did, The service and the experience was excellent! They guided you through the whole thing from start to finish and was completed in a timely manner. Michael who I first spoke to was very professional and explained what would happen on all the stages of the re mortgage. Then Nina took over who was very customer friendly and kept in touch throughout the whole experience.
I would recommend using this company for all your mortgage needs and give them 6 stars if trust pilot would allow. Well done Proper Advice.
Professional, friendly and supportive service
We applied for our first mortgage with Proper Advice and received a professional, supportive service that took the stress out of going directly through a bank. Complete transparency with fees; no hidden surprises.
Tom, from the start, was always an email, text or phonecall away if we needed anything and we are really grateful for all of his help.
Amy, too, called and emailed to provide us with regular updates every step of the way right up to completion.
Thank you, Proper Advice!
10 out of 10 service once again!!!
Thank you to Jack and Georgia for once again organising my re mortgage. They made the process so quick and easy for us once again! Will defo use them again in the future! Thanks guys!
Would recommend!
All staff members were extremely knowledgeable, and I felt well supported throughout the process. They kept me updated on rates every week and checked in regularly to make sure I was always getting the best possible rate.
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