productcaregroup.com Reviews 

7,018
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery staff for their professionalism, friendliness, and helpfulness, often going above and beyond to ensure satisfaction. The delivery service is frequently highlighted as efficient, careful, and timely, with many appreciating the clear communication regarding arrival times and the care taken with products and property. People are very satisfied with the overall service, noting the ease of the process, the installation of appliances, and the removal of old items and packaging. However, some customers also noted issues with customer service and delivery, including missed delivery slots, uncommunicated delays, and even rudeness from some delivery personnel. There were instances where products were not loaded onto vans, leading to failed deliveries and extended waiting times, and some felt their concerns were not adequately addressed.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the professionalism and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, professional, and... See more

Product

Reviewers highlight positive aspects of product delivery and installation, with many praising the careful... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the excellent customer care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a washing machine from costco and had this delivered by Product Care Group. I had a time slot provided before the day and on morning of delivery I was provided with tracking information an... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Fantastic delivery team consisting of Iulian Murgulet and his colleague. Due to a mix up on my part I didn’t realise the washing machine was being delivered today but the delivery team were incredibl... See more

Rated 5 out of 5 stars

My upright freezer was delivered within the time slot notified the previous day. Lee G was friendly, efficient and professional, removing the packing material and placing the freezer exactly where I w... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(7,018)

2,650 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Service

Excellent service by Gurpreet and Alistair who safely delivered our Miele Washing Machine without any damage and making sure it was working well and we were satisfied with our new product. Highly recommend their delivery service

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Greag delivery

Information provided about the delivery was accurate.
Delivery was swift, efficient and with great care. Shaun Mc and Neil D went above and beyond in making sure my parents dishwasher was delivered and ready for them. They were polite, cheerful, helpful and careful in their task (despite the heat!) and showed respect, compassion and good humour to my folks. Thanks guys, hope you had a good rest of day.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Karl and Brad

Karl and Brad - amazing engineers. Treated our house respectfully and fitted the new dishwasher with care are precision. They really took the time to do an amazing job.
Top team!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Delivery of a Fridge Freezer

I had a very large American style fridge freezer delivered. The service I received from Neil and Jack was excellent. They removed the doors, transported it very carefully through a very narrow corridor and reassembled it in the kitchen, connecting it to the electricity and water, even overcoming a different plumbing connector. They did it all with professionalism and good humour. I can't recommend them highly enough.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Top delivery - Shaun Mc

Big shout out and thanks to Shaun Mc, the driver who delivered our new fridge this morning. Good communication (he called twice to let us know when he was arriving), and then helped with the unpack and getting it into the right space. Greatly appreciated 👍

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Good service but late.

Gurpreet was deliveryman.
Good and efficient work - however order was over three hours late. Deliveryman was working solo which likely contributed to delay.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Lee G was brilliant

Lee G was brilliant, called to make sure he was in the right place, had a chat, super friendly and helpful, took all the rubbish on.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The young man (Shaun Mc) who delivered to us today was very polite, friendly and most importantly kind. Nothing was too much trouble. Excellent service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet was excellent

Gurpreet was excellent, friendly and polite. He had to lift the oven up our steep stairs but did so without any issues or complaints. Genuinely a lovey friendly guy. Thank you!

26 June 2026
Unprompted review

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