productcaregroup.com Reviews 

6,993
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often going above and beyond to ensure satisfaction. Many highlight the exceptional service, noting the care taken with products and property, even in challenging situations. People are very satisfied with the delivery service, which is often described as swift, efficient, and on time, with drivers providing clear instructions and assistance. However, some customers also noted issues with customer service, experiencing failed deliveries due to items not being loaded or drivers unable to find addresses, leading to significant delays and frustration. A few other people also felt that communication was poor, with some instances of unhelpful or condescending responses from support staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Users describe positive interactions with product, highlighting careful delivery and installation of... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the excellent care, attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Product Care Group. Giuseppe arrived on time, quickly fitted my new Miele oven, removed the old one, and completed everything with no fuss at all. He was efficient, professional... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

What an exceptional service from Nicolae Perca - I cannot thank him enough for his attention to detail and customer care, if you have any sort of employee award scheme he deserves one - what an incred... See more

Rated 5 out of 5 stars

Colin & Connor delivered and installed my Miele dishwasher. Both engineers arrived as arranged, were efficient & knew exactly how to install the new machine and fitted the kitchen unit facing onto... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,993)

2,627 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Greag delivery

Information provided about the delivery was accurate.
Delivery was swift, efficient and with great care. Shaun Mc and Neil D went above and beyond in making sure my parents dishwasher was delivered and ready for them. They were polite, cheerful, helpful and careful in their task (despite the heat!) and showed respect, compassion and good humour to my folks. Thanks guys, hope you had a good rest of day.

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Karl and Brad

Karl and Brad - amazing engineers. Treated our house respectfully and fitted the new dishwasher with care are precision. They really took the time to do an amazing job.
Top team!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Delivery of a Fridge Freezer

I had a very large American style fridge freezer delivered. The service I received from Neil and Jack was excellent. They removed the doors, transported it very carefully through a very narrow corridor and reassembled it in the kitchen, connecting it to the electricity and water, even overcoming a different plumbing connector. They did it all with professionalism and good humour. I can't recommend them highly enough.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Top delivery - Shaun Mc

Big shout out and thanks to Shaun Mc, the driver who delivered our new fridge this morning. Good communication (he called twice to let us know when he was arriving), and then helped with the unpack and getting it into the right space. Greatly appreciated 👍

26 June 2026
Unprompted review
Rated 4 out of 5 stars

Good service but late.

Gurpreet was deliveryman.
Good and efficient work - however order was over three hours late. Deliveryman was working solo which likely contributed to delay.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Lee G was brilliant

Lee G was brilliant, called to make sure he was in the right place, had a chat, super friendly and helpful, took all the rubbish on.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The young man (Shaun Mc) who delivered to us today was very polite, friendly and most importantly kind. Nothing was too much trouble. Excellent service.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet was excellent

Gurpreet was excellent, friendly and polite. He had to lift the oven up our steep stairs but did so without any issues or complaints. Genuinely a lovey friendly guy. Thank you!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

“Great delivery service



“Great delivery service. The fridge arrived on time, the delivery team was polite and professional, and everything was handled with care. Very happy with the service!”
Thank you Lee G

26 June 2026
Unprompted review
Rated 1 out of 5 stars

I bought a RHCH2001G heater from them…

I bought a RHCH2001G heater from them through one of the main retailers in the UK, but Product Care Services Ltd were the ones that dispatched it.
It arrived opened, and had fingerprints and stains on the top control panel, also the heater makes weird clanking sounds when it oscillates.
I contacted them about it immediately, and instead of replying, the sent me a CS survey to another email from that in which i contacted them, asking me how pleased i am, when they are clearly aware i am not pleased.

25 June 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1064547.

Kind regards,

Product Care Customer Engagement Team

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