The samples arrived quickly and the spc wall panels are amazing quality with great guarantees. Perfect for our project and at last we have found a company that does 2800mm high. Marcus was very helpfu... See more
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Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
Company replied
Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Good price with no hidden extras. Order was placed and within a couple of hours, someone had called me to arrange the delivery. A box and the product inside was damaged on arrival but one quick call t... See more
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Company details
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
66 Purley Way - Croydon, CR0 3JP , London, United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
285 reviews
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Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Better than real Wood 100% - Pro-Tek Luxury Click…
We just had the Pro-Tek Luxury Click Vinyl Excel Classic Camden Chino fitted and its amazing, the best product out there. If you did a wood floor to LVT test you would never guess the right one. Even the fitter said its the only LVT he would every have and is going to purchase it for his own house.
2 December 2024
Reply from Pro Tek Flooring LTD
Hi Aston
This is great news and such a fantastic review
We know that once a fitter tries and used Pro Tek they will come back again and again for future orders
The grain texture and feel of the Click vinyl we offer means that once down you wouldnt even be able to tell that it is a vinyl
Plus the extra benefits of it being completley waterproof and minimal sub floor prep makes is the go to product
Again we are really happy to know you love your purchase and look forward to your fitter ordering in the future
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery amazing service and product
Quick delivery! Amazing product as always and the team were supper efficient with getting my order processed and delivered! Would definitely recommend and I went with the “Longleat ash”
22 November 2024
Reply from Pro Tek Flooring LTD
Hi Sai
Thank you for taking the time to leave us a review !
I am really glad the whole process went really well for you and we think you have made a great choice in the longleat ash
Please send me through some images if you are happy to for us to share on socials and the website once you have finished
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Arrived as soon as the bad weather had…
Arrived as soon as the bad weather had cleared.
18 November 2024
Reply from Pro Tek Flooring LTD
Hi Richard
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Good quality luxury vinyl this is the…
Good quality luxury vinyl this is the second time I'm going to buy it. However, I can see on the sample that the thickness of the backing has been reduced from 1.5 to aprox 1 mm, compared to the floor I bought over a year ago. This is a drop in the quality of the product probably to be able to maintain the price. This is the top notch of the protek range and people buying it are looking for quality, at least personally I rather pay a few more pounds and get the same as before.
22 November 2024
Reply from Pro Tek Flooring LTD
Hi Francesco
Thank you for the review , The product that you have now bought is actually a superior product to the one you originally purchased.
This is our new Tek - Core range , this offers you the comfort of the WPC range that you previously ordered along with the strength and durability of the SPC flooring
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very good communication throughout
Very good communication throughout. Extremely pleased with the flooring. Amazing quality at a very reasonable price. Would recommend this company to anyone
18 November 2024
Reply from Pro Tek Flooring LTD
Hi Alison
Thank you for the review , it is great coming in to see another great review from another happy customer
We pride ourselves on offering a personal level of service all the way through while maintaining great price on a quality product.
Thank you for recommending us and if you ever need anything else in the future do not hesitate to contact us
Thank you again for your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Great flooring and customer service was…
Great flooring and customer service was outstanding and really responsive.
We have had so many compliments on our flooring. It's easy to install once you get into the swing of it.
Maybe would advise to watch general videos on Youtube/ Tiktok for installing the Herringbone pattern before starting as there isn't step by step instructions to installing Herringbone pattern - this would be helpful for beginners/DIYers.
I would also order more than the recommended 10% as we had to order an additional 5 boxes.
BUT if it's a quality company with great customer service & amazing products - ProTek is the one to go for!
9 October 2024
Reply from Pro Tek Flooring LTD
Hi Reece and Jade
Firstly it was a great choice going for the Woburn Sand , this is such a popular colour to due how versatile it is and im really glad so many other people are taking note
In terms of the additional you are completely right , we do always advise that if fitting a herringbone flooring between 12-15% wastage should be applied to the order for wastage / offcuts
Your notes regarding the company and the service really go a long way and i have showed this review to the sales team , I will look to take your feedback on board regarding installation videos
If you need any assistance with another order or any general queries in the future please do not hesitate to contact myself or the sales team directly
Thank you again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Fantastic product
Fantastic product ! Received two days before expected - and we are in the highlands of Scotland . Would really recommend this company the customer service was fantastic .
18 November 2024
Reply from Pro Tek Flooring LTD
Hi Laura
Im so glad you are really happy overall , I will be sure to pass on your kind words regarding the service to the sales team
In terms of delivery we always aim to get to you within the 72 time frame and im really glad that everything went so smoothly
Thank you again for your order
Marcus Kallmeier
Director
Pro Tek Flooring LTD
good delivery service
14 November 2024
Reply from Pro Tek Flooring LTD
Hi Stephen
Thank you for the feed back on delivery
I will be sure to pass the message on !
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Very professional service
Very helpful and friendly conversation on the phone .
My order was dealt with swiftly and the items were delivered within 48 hours.
12 November 2024
Reply from Pro Tek Flooring LTD
Hi Darren
We are really glad we could be of assistance and made your order process as straightforward as possible.
We aim to have all deliveries completed within 72 hours at the most so i am glad everything came together for you.
Thank you
Marcus Kallmeier
Pro Tek Flooring LTD
Great flooring and customer service
30 October 2024
Reply from Pro Tek Flooring LTD
Hi Farina
Thank you for the review , we are really happy to loved both the flooring and service
We really appreciate it
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Manuel
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Poor quality product
Poor connection on click system uneven joints and brittle joints poor quality product .
25 October 2024
Reply from Pro Tek Flooring LTD
Hi Leslie
Hope you are well
We are sorry to hear that you were not completely satisfied with the product and i have tried to call you this morning and will send you an email as we would love to understand a bit more the issues that you were facing when fitting out product
As you can see from the other numerous reviews we have had on the SPC editions tiles collection there is mention of the ease of cutting and installation as well as the strength of the product itself
Our product is designed with a Unilic fitting system to ensure the fitting is a simple process and there should be no reason during the fitting period for the joints to be breaking
If possible i would love to have a chat over the phone or email to discuss
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Mr Mitchell
Thank you for the 5*
I will pass on the review to our sales team to let them know how happy you were with the service
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi James
Thank you for the review
I will be sure to pass your message onto the team and appreciate you taking the time to leave us a 5* Review
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
great to have a sample so I could be…
great to have a sample so I could be certain what Iv e buy. Good quality too.
18 October 2024
Reply from Pro Tek Flooring LTD
Hi Duncan
Thank you for the 5* review
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I ordered a sample of LVF which arrived…
I ordered a sample of LVF which arrived quickly and thought it appeared very good quality and was in the process of ordering 10 sq metres when I saw that the delivery charge was £54 which I consider excessive, I then added 2 threshhold strips which weigh very little onto the order and the carriage charge shot up to £74 however thr following day Marcus contacted me to say that the increased price was an error and offered me a reduced carriage charge in compensation, unfortunately I had purchased locally by this time but would have no hesitation of using Protek for any flooring needs in the future and highly recommend them.
28 October 2024
Reply from Pro Tek Flooring LTD
Hi Tony
Hope you are well
Thank you for amending the review and taking the time to do so we do appreciate it
We pride ourselves on excellent customer service and offering the personal touch that we with the team here
Please dont hestitate to contact me if you need any advice and for other projects in the future
Thank you
Director
Marcus Kallmeier
Pro Tek Flooring LTD
Pro
Reply from Pro Tek Flooring LTD
Hi James
Thank you for the great review :)
Marcus
Director
Pro Tek Flooring LTD
Replacement samples being sent after originals not arriving
5 days after my order for samples and still no sign of them. 4 of them are working days. Hopefully will arrive on Monday (which will be a full 7 days since the order).
Update 21.10.2024
After being contacted by the company quickly some replacement samples are being sent. Fair play to the quick and positive response. Thanks.
14 October 2024
Reply from Pro Tek Flooring LTD
Edited 21/10/24 - 14:24
Hi Greg
Thank you for taking the time to amend the review
Please email me direct if you need any assistance once the samples arrive with you
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Hi Greg
We are very sorry to hear this.
All our samples are send either the same day they come in or the day after royal mail first class.
I can confirm that we did recieve your request and it left us on October 15th so should have been with you by the 16th / 17th
Sometimes if the Parcel is too large they may leave a card for you.
We do have a note on the mailer that goes out regarding reviews that if there is an issue with not recieving samples to contact us directly first prior to leaving a negative review as we of course want you to see them and will do our best to get this resolved for you
As you can see from the numerous other 5 * reviews there are many of them regarding to how good sized the sampels were and fast they arrived so this is and unfortuante situation
I have arranged for a second set of samples to leave us today and they will be on a signed for service to ensure you get them
We would really appreicate once you recieve them to take the time to amend the review and hope that the service ongoing is better for you
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Herringbone lvt click flooring editions Sandringham rock
Bought this for my daughter,after looking about at a well known north east England supplier and come in a bit pricey, decided to have a look on the internet and found these people,the flooring is on par with the one we looked at and cheaper,the joiner that put it down says that its a very good quality lvt and easy to install which was herringbone,give them a go you will not be disappointed
15 October 2024
Unprompted review
Reply from Pro Tek Flooring LTD
Hi
Thank you so much for the review , we pride ourselves on offering a high end product at affordable prices.
Thank you for taking the time to do this as each and every review helps us progress.
If you could email me your order number so i can email you directly i would love to be able to get some photos of the Sandringham you have laid
Thanks again
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quality flooring and quality service
I ordered a sample which was delivered verg quickly. I then placed an order which was also delivered very quickly. The quality of the flooring was very good and easy to install
23 August 2024
Reply from Pro Tek Flooring LTD
Hi Thomas
Thank you for the 5* , You have selected a great colour in Lyme Oak and we would love to see the finished job
Thank you
Marcus
Pro Tek Flooring LTD
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