Cannot fault this company, product or customer service. Ordered flooring and it initially came the same day! Then needed to order another box as we were short (my error) and they were so good they mov... See more
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Review summary
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Based on these reviews
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from... See more
Company replied
Protek was recommended by my son who has done his living room,hallway and kitchen dining room in herringbone. The quality is first class, from ordering to delivery was a quick three days. I'm a diy e... See more
Company replied
Pro Tek Flooring LTD provided an outstanding experience from start to finish (order #36210). Their communication was timely and professional throughout, and the samples were delivered impressively pr... See more
Company replied
Company details
Written by the company
At Pro-Tek™, we’re committed to supplying premium luxury vinyl flooring at competitive prices. We have developed a range of state-of-the-art LVT options that enhance every room they adorn. Through meticulous research and development, we have created innovative flooring options that strike the perfect balance between aesthetic appeal and functionality.We offer a wide range of flooring in both WPC and SPC aswell as our incredible Tek- Core range. In herringbone , Plank and tile designs we will have a flooring option for you. Our flooring is fully waterproof and suitable for all areas of the home as well as your commercial space , We offer 20 year to lifetime residentail guarantees across the range aswell as a 30 year commercial We’re on a mission to make high-quality engineered vinyl flooring that people can rely on. That’s why a great deal of what we do involves research, development and testing. We’re determined to ensure our products are the best in the industry, which is why we’re always looking for ways to improve and innovate. This unwavering commitment to excellence is one of the reasons why we won The National Flooring Innovation Awards in 2018 and 2019
Contact info
Unit 3 Redlands Moorhouse , TN16 2ET , Kent , United Kingdom
- 020 3917 5550
- info@protekflooring.co.uk
- pro-tek-flooring.com
4.7
Excellent
273 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Pro Tek Flooring LTD
Hi Dionne
Thank you for the 5* i will pass the review onto the customer service and sales teams.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Martine
Thank you for the review we really appreciate it
Thank you
Marcus Kallmeier
Samples were brilliant and the customer…
Samples were brilliant and the customer has decided to go ahead and order the flooring
14 April 2026
Reply from Pro Tek Flooring LTD
Hi Niall
Thank you for the review , we proide ourselves on offering XL samples to giv you a better gauge on the flooring
If you or the customer need any help when ordering please let us know
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Good Customer Service, delivery and price
Haven't put down my flooring yet but customer service has been great. Free samples arrive quickly, made a purchase shortly after, delivery time is usually 3 days I got my order the very next day from a kind friendly delivery man. What's not to love, good service, my choice of floor was on sale, all good all round. Can't wait to see the floors down!!
17 April 2026
Reply from Pro Tek Flooring LTD
Hi Andrew
I will be sure to pass this review onto the sales and delivery teams. Thanks for taking the time to leave us this review and please keep us updated once you have laid the floor as we would love to see it.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
I have used many types of LVT
I have used many types of LVT. This is superb. Great look and quality. Will buy again for my next room.
8 August 2025
Reply from Pro Tek Flooring LTD
Hi Matt
Thank you for the great review and im so glad that we will be seeing you again. Please let us know if you need anything prior to your next order.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Had no dispatch email
Had no dispatch email
Paid £55 delivery
Had no email to say when it was coming
Had no call from yourselves or your courier as you have stated in your response you “always do” neither of these contacts were made.
Neighbour opened door as driver called be when there not before but he would not help lift the product t in house and would not take pallet away.
9 April 2026
Reply from Pro Tek Flooring LTD
Hi Rebekah
It is dissapointing to recieve a 1* review as we pride ourselves on a high level of service. Please see my responses to each points below
Had no dispatch email:
On all our delivieries we do not dispatch them without talking to you personally first. We will always call and if you do not answer then we will leave you a message. Once confirmed we will give you a date that the goods are going to be delivered. This leaves us on an economy tail lift service and is delivered 2 days later or on the preffered day you have chosen.
£55 delivery fee
This is less than the charge from the couriers themselves. We have also recently incurred even higher fuel surcharges at a minimum of 9% and have absorbed the cost. We have not raised our prices and still offer a free delivery over £500 pre VAT. For smaller orders we need to charge a portion of the courier amount to cover a small portion of the cost.
Had no email to say when it was coming:
We always request that the couriers contact you when the goods are being delivered , on every order that leaves the warehouse we put a note to say please call 1 hour before.
Driver would not take product in:
This is standard for courier companies and it does state on our website that all deliveries are kebrside only as they are not insured for taking goods inside the property. As for the pallet this is dependent on the driver as some will kindly take it away but others especially if they are on tighter delivery shcedules may not.
Again i can only aplogise that the experience was not as you would have hoped and as you can see from the numerous 5* reviews and the very little 1* reviews we have here that we pride ourselves on offering brilliant service from start to finish. We have a small team that you can get to on the phone and email very quickly and of course i will relay any feedback good or bad back to the team.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent product sample
Excellent product sample, really good quality.
Still making our minds up on best match for us.
7 April 2026
Reply from Pro Tek Flooring LTD
Hi Dennis
Thank you for the review
We hope that we can turn this into a 5* once you have selected a product
Please let us know if you need any assistance
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Eve
I will be sure to pass this review onto the sales and customer service teams
Thank you for taking the time to leave us one
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Only ordered samples to date but the…
Only ordered samples to date but the quality is excellent and I will be ordering in the near future.
30 March 2026
Reply from Pro Tek Flooring LTD
Hi Julie
Thank you for the nice review. If you need any assistance when it comes to order or to help you make the final colour choice please give us a call or send us an email and we would be happy to help.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
From the piece sent out I bought 8…
From the piece sent out I bought 8 boxes and it was best laminate I have ever laid
26 March 2026
Reply from Pro Tek Flooring LTD
Hi Andrew
Thank you for the 5* we really appreicate it
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Quick delivery on a pallet and wheeled…
Quick delivery on a pallet and wheeled directly into storage. Well packaged and as described/expected.
26 March 2026
Reply from Pro Tek Flooring LTD
Hi Alfa
Thank you for the 5* review
We are happy that the process went swimmingly. Please let us know if you need anything else moving forward.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Ana
Thank you for the 5* Review.
We are glad everything went smoothly for you.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Promt service
17 March 2026
Reply from Pro Tek Flooring LTD
Hi Nikki
Thank you for the 5*
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Sample ordering experience
Being able to order samples on 2 occasions has helped us get a truer indication of the colour and tone of each product as just seeing them online doesn’t give you the same definition.
Samples arrived within 3 days and there has been no charge for the samples which is fantastic 👍
17 March 2026
Reply from Pro Tek Flooring LTD
Hi Martin
Thank you for taking the time to leave us such a good review.
We are glad it helped you finalise your desicion and look forward to dealing with you again in the future.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Easy order
Easy order, Good Delivery company , easy to deal with , samples free and no issues. *****
12 March 2026
Reply from Pro Tek Flooring LTD
Hi Anthony
Thank you for the review. Glad everything went so smoothly!
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Audrey
Thank you for the 5*
We are really glad that the samples are helpful and look foward to recieving your order.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Darren
Thank you for the 5* Review we really appreciate it.
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Excellent service on LVT samples
Ordered some LVT samples. Arrived quickly. Very happy with their service on the samples, which makes deciding whether the LVT is right for your room so much easier.
9 February 2026
Reply from Pro Tek Flooring LTD
Hi John
Thank you for leaving us 5* We pride ourselves on offering really good size samples that arrive with you really quickly. If you need any extra helping making the final desicion please reach out and we would be happy to assist.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
Reply from Pro Tek Flooring LTD
Hi Mary
Thank you for the 5* review. Please let us know if there are any questions you need answered before purchasing you flooring.
Thank you
Marcus Kallmeier
Director
Pro Tek Flooring LTD
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