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Prime MedicReviews 

410
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TrustScore 4.5 out of 5

4.5

Local Medical Service
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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the efficiency and ease of the service. Customers consistently praise the staff and doctors for their professionalism, kindness, and understanding, making interactions pleasant and helpful. Many people appreciate the quick response times and the smooth user experience, often receiving prescriptions and medical certificates promptly. However, some customers experienced issues with delayed or unreceived prescriptions, leading to frustration and a perception of poor service. A few reviewers also mentioned difficulties with customer service, citing unhelpful agents or problems obtaining proper invoices.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and convenience,... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness, kindness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick call-backs and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, efficient, and quick... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as convenient, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

Thank you Alex. He was able to sort out my medical certificate promptly was I was previously sent the wrong certificate. Also thanks to Dr. Mohammad Mohsin for helping me understand my issue and for h... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied

Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(410)

283 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast, efficient and hassle free!

From the get go they were incredibly helpful, fast and efficient.

I had neither a Medicare number OR IHI but was still able to get the prescription I needed all within an hour of the first call.

Absolutely amazing services and very much appreciated.

30 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Thanks very my wife tun out medication…

Thanks very my wife tun out medication on weekend night , I used this after hour GP service and get her prescription over sMS ,much for the prescription, my wife is have the medication now this is one of the best Medicare system experience I had.

29 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Wonderful doctors

Wonderful doctors , always on time and listen to what we need . Always efficient, this is why I trust these doctors
kind regards Kristy .

27 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great service I find this a great way…

Great service I find this a great way to access a doctor quickly when I can’t see my own.
The doctors are thorough and I have found all that I speak to are kind and considerate.

25 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 4 out of 5 stars

Needed assistance have disabled son

Needed assistance have disabled son. Scheduled call Doctor consult night, Doctor was knowledgeable and polite and prescribed medication for our son.
Positive experience 👍

22 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Quick and easy

Quick and easy when I can’t get to my GP. Have used this service for years and never had any issues. Plus points for having bulk bill when I’m tight on money

21 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

2yr+ user - Highly recommend

I have used Prime Medic for 2+yrs for myself and my children. Usually speak to a medical practitioner within 1-2hrs of submitting request. Highly recommend.

18 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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