Prime Medic Reviews 

412
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the efficiency and ease of the service. Customers consistently praise the staff and doctors for their professionalism, kindness, and understanding, making interactions pleasant and helpful. Many people appreciate the quick response times and the smooth user experience, often receiving prescriptions and medical certificates promptly. However, some customers experienced issues with delayed or unreceived prescriptions, leading to frustration and a perception of poor service. A few reviewers also mentioned difficulties with customer service, citing unhelpful agents or problems obtaining proper invoices.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and convenience,... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness, kindness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick call-backs and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, efficient, and quick... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as convenient, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

Thank you Alex. He was able to sort out my medical certificate promptly was I was previously sent the wrong certificate. Also thanks to Dr. Mohammad Mohsin for helping me understand my issue and for h... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

412 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(412)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New kid on the block, kicking goals & scoring points!

Out of 3 after hours GP clinics I called, these guys were the only one available to get an appointment. Appointment was only an hour after I had requested one. Doctor was patient, empathetic & understanding. At the end of the appointment I had a prescription sent to my phone & a referral for an X-ray for when I could arrange for one. The following day I received a follow-up call to make sure all was well & to make sure I didn't require anything further. A courtesy call is always appreciated, especially in stressful situations like getting medical attention, it's easy to forget important information or questions you didn't know you had 🙂 I would 100% recommend to friends & family & would 100% use their services again!

20 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

My son needed antibiotics and steroids… Still waiting on the script almost 18hrs later

My son needed antibiotics and steroids for a chest infection at 11pm last night it is now after 6pm the NEXT DAY and I still HAVE NOT RECEIVED MY SONS SCRIPTS
Nothing but excuses 0 help 0 care absolutely disgusting service dont use these drs they are happy to send the invoice immediately but the needed scripts nahh you can wait indefinitely

18 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We’re very sorry for the inconvenience and understand how upsetting this situation must be, especially when your child is unwell. This is not the level of service we aim to provide.

Please share the details of your complaint with us at admin@primemedic.com.au so we can look into this urgently and work toward a resolution.

Rated 5 out of 5 stars

Excellent service with Prime Medic

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic!
They follow up after the consultation to ensure you have received your prescription and that you are happy with their service.

18 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very easy

Very easy, great service

16 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Seamless easy service

Seamless easy service. My doctors clinic was damaged by a car ramming through it so I don’t have a clinic at the moment so this service was really helpful.

15 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prime Medic

I contacted them through their chat, I was rung back almost straight away. I received another call when I was in the queue.
The Dr rang, he was easy to talk to, listened, gave advice and wrote me the Script I needed.
I thoroughly recommend them. Thank you. K

14 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. First of all no one explained how their service works, the first guy who called was just a receptionist and he was so confusing that I started thinking it was a scam. Then I get a second call from the doctor. He prescribes some bloods and breath test for me as well as medications.
Of course he forgets to mention that I needed to fast for the tests and I can't take those exact tablets that he charted for at least 7 days before doing the test. Everything was so rushed and confusing.
Useless is the only word for it.

13 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We’re sorry to hear about your experience. The initial call from our staff member was to collect your Medicare details for the purpose of issuing an e-prescription, followed by a consultation call from the doctor. We apologize if this was not clearly explained and if the overall process felt rushed or confusing. This is not the experience we aim to provide, and we’re sorry for any inconvenience caused.

Rated 5 out of 5 stars

Excellent service and always listen to…

Excellent service and always listen to your problem to help you .... Got my medication 💊 was feeling better when I had a toothache in pain they cared helped me as mush as they could with strong antibiotics and some painkillers threw the antibiotics just helped me Thanks.

11 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

I waited approx 4 hours for a phone…

I waited approx 4 hours for a phone consultation for my daughter which came in at midnight And She was prescribed the wrong antibiotic for her condition.

8 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

We’re very sorry to hear about your experience and the delay in your daughter’s consultation. That’s certainly not the level of care we want to provide. Please contact us at our email (admin@primemedic.com.au) so we can look into this right away and get everything sorted out for you.

Rated 5 out of 5 stars

Bulk billing, biggie for me

Bulk billed me was a biggie for me, Dr was polite, understanding and helpful. Received E-Script within minutes once finished appointment

5 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

A very handy service

A very handy service. You don’t need to leave home to get the help you need. No waiting days or weeks for an appointment.

4 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

A real company that respects and helps…

A real company that respects and helps people. First time have used the service and won't be the last that's for sure. While filling out the online form I received a phone call to follow up my information. Everything was good and then was told the Dr would call back later and that they did. Brief chat described my symptoms and even got an escript for the chemist to help me.
Can't say enough good things about my experience today

Thank you Prime Medic for looking after me in my time of need
Much appreciated
Rod

4 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

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