Prime Medic Reviews 

410
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 323 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the efficiency and ease of the service. Customers consistently praise the staff and doctors for their professionalism, kindness, and understanding, making interactions pleasant and helpful. Many people appreciate the quick response times and the smooth user experience, often receiving prescriptions and medical certificates promptly. However, some customers experienced issues with delayed or unreceived prescriptions, leading to frustration and a perception of poor service. A few reviewers also mentioned difficulties with customer service, citing unhelpful agents or problems obtaining proper invoices.

What people talk about most

Service

People report positive experiences with service, often highlighting its efficiency and convenience,... See more

Staff

Consumers find staff to be positive, with many reviewers praising the helpfulness, kindness, and... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the quick call-backs and... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, efficient, and quick... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as convenient, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

Thank you Alex. He was able to sort out my medical certificate promptly was I was previously sent the wrong certificate. Also thanks to Dr. Mohammad Mohsin for helping me understand my issue and for h... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied

Rated 5 out of 5 stars

Prime Medic have been great providing repeat prescriptions. Their doctors are friendly and courteous. Certainly saves time waiting at my local clinic! They follow up after the consultation to ensure... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

410 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(410)

283 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a very bad afternoon at work…

I had a very bad afternoon at work after a stressful phone call from upper management. I was pleased to talk to a doctor that was very calming and understanding. He made my day feel so much better and I was able to go to sleep without feeling anxious.

13 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very easy app

Very easy app. The drs are real helpful with my aids and needs. Living rural it’s hard to see get an appointment. I got my work clearance and medical certificate straight away.I will be continuing this wonderful service “ highly recommend

11 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Amazing service

Amazing service! Was very quick with my script.

9 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prime Medic

This service provides a very patient centred approach with empathy. They respond promptly within appointment times. Highly recommend 👌🏻

8 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Really great doctors

Really great doctors, knowledgeable and explains everything thoroughly. Prompt service

5 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 4 out of 5 stars

Initial call bad line reception

Initial call bad line reception, service operator courteous and patient.
Doc rang quicker than expected, sent 1 perscription requested. Asked to forward a photo of symtoms for Docs observation to send 2nd perscription needed. Still waiting on Doctor to send.
( hence why 4 stars )
Overall this company very professional, courteous, caring.
Definetly recommend.

4 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind feedback! We’re glad you found our team professional and caring. Sorry for the delay with your second prescription — we appreciate your patience and recommendation!

Rated 5 out of 5 stars

Such a brilliant exceptional service

Such a brilliant exceptional service! The team are on hand for any queries, as I had problems downloading the scripts. They really helped me with alternative options. The GP was lovely and very helpful and kind.

4 November 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I work dark until dark everyday

I work dark until dark everyday. I also live remote. I can never get into a doctor or never have the time with such a long hours job. These guys are awesome. They helped me very easily. It’s a simple process that’s effective. I highly recommend their services.

31 October 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Friendly and efficient service

They were very efficient and understanding. Even when I missed their call they called me again the next day to make sure I was ok.

28 October 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Medical service and advice is concise…

Medical service and advice is concise and very helpful. Doctor call within the right time on booked appointment I did.

27 October 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

☆HIGHLY RECOMMEND☆

I HIGHLY RECOMMEND.
THE DOCTOR WAS VERY PROFESSIONAL AND
CARING. I WAS ASSESED AND PRESCRIBED WITHIN 20 MINUTES OF MAKING THE BOOKING. A HASLE FREE, AND EASY PROCESS. THE DOCTOR CALLED ME BACK, TO MAKE SURE ID RECIEVED THE CORRECT SCRIPT, AND CHECK UP ON HOW I WAS DOING. A GREAT SERVICE. FASTER THAN GOING TO A DOCTOR AND WAITING. THANK YOU VERY MUCH DOCTOR. I REALLY APPRECIATE YOUR HELP.

25 October 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

From the beginning until the end my…

From the beginning until the end my experience was excellent. The staff were efficient and then the doctor rang and emailed me a referral. The receipt of the email was checked and after I had the Xray, I was rang and asked when and where I had had it done. Brilliant service.

24 October 2025
Unprompted review
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Reply from Prime Medic

Thank you for your kind review!

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