I have purchased TV stand Mapia. It was quite cheap, so I didn't have high expectations. Unlike a lot of other products from other shops I had to order due to moving, the TV stand turned out to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Beautiful product, easy to build. Little silly DPD refused to deliver the two boxes at once. Maybe communicate clearly with them in the future? Customer service of PremiumXL was very helpful and accur... See more
Company replied
Unfortunately we’re very unlucky with this company. First attempt they forgot to deliver the 2nd half of our bed - which can happen. But now the after delivery of the missing part went wrong twice a... See more
Company replied
To be honest service was very good delivered on time. Few things were not on point and their support contacted immediately and sorted out my concern in couple of hours. I am really impressed by their... See more
Company replied
Company details
- Furniture Store
- Children's Furniture Store
- Decoration and Interior Design Store
- Garden Furniture Shop
- Hardware Store
About premiumXL Nederland
Written by the company
Ontdek PremiumXL
Uw expert voor Home & Living producten tegen aantrekkelijke prijzen. Met meer dan 15 jaar ervaring in online retail en een hoofdkantoor in Duitsland, biedt PremiumXL een uitstekende selectie van meubels en woonaccessoires.
Uw expert voor Home & Living producten tegen aantrekkelijke prijzen. Met meer dan 15 jaar ervaring in online retail en een hoofdkantoor in Duitsland, biedt PremiumXL een uitstekende selectie van meubels en woonaccessoires.
Onze collectie
Ons assortiment omvat merken als en.casa, lux.pro, casa.pro, neu.holz, neu.haus, corium en pro.tec, die variatie en design in je huis brengen. Van knusse kinderbedden tot stijlvolle bijzettafels en praktische kasten - we hebben alles wat je nodig hebt voor een aantrekkelijk huis. We bieden ook robuuste meubels en decoratieve elementen voor in de tuin die je buitenruimte omtoveren tot een oase van welzijn.
Prijs-prestatieverhouding
We hechten er veel belang aan dat onze producten waar voor hun geld bieden. Elk artikel is zorgvuldig geselecteerd en getest om aan je verwachtingen te voldoen. Online winkelen bij PremiumXL is gemakkelijk en gemakkelijk, en onze vriendelijke klantenservice staat altijd voor je klaar om eventuele vragen of problemen te beantwoorden.
Waarom PremiumXL?
PremiumXL is meer dan alleen een online winkel. Het is een merk dat wordt gekenmerkt door jarenlange ervaring en een goed begrip van de verwachtingen van de klant. We nodigen je uit om deel uit te maken van onze community en te genieten van de voordelen van ons uitgebreide assortiment.
Onze belofte
Vertrouw op onze ervaring en vind vandaag nog de perfecte producten voor je huis. Koop slim, leef mooi - met PremiumXL.
Uw specialisten in Home & Living
Written by the company
- Snelle levering
- We hebben alle artikelen uit ons assortiment op voorraad. Bestel bij PremiumXL en profiteer van onze snelle en voordelige levering direct bij u thuis.
90 dagen retour mogelijk
Du kannst in Ruhe überlegen!
Weet je het niet zeker? Bij PremiumXL heb je 90 dagen de tijd om je gekochte artikelen te retourneren. Neem gewoon contact op met onze klantenservice.
Contact info
Eversburger Str. 32, 49090, Osnabrück, Germany
- +31 (10) 340 0855
- info@premiumxl24.nl
- premiumxl24.nl
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 18% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from premiumXL Nederland
Dear Adrian,
Thank you very much for the positive review!
Have a great day! :)
Kind regards,
Team PremiumXL
Unreliable delivery
The big package was left at the door despite none being home and was unattended for a day until we were able to retrieve it. Anyone walking by on the street could have took it. The product was good, but due to horrible delivery experience, unfortunately I will never order again from them.
16 September 2023
Reply from premiumXL Nederland
Hello Sabīne,
thank you for your feedback.
We are sorry to hear about the way your order was delivered. Your complaint is absolutely justified.
We have just sent you an e-mail regarding this situation.
We hope to hear from you soon and once again sorry for the caused inconvenience!
Kind regards,
PremiumXL Team
Postman not going well with appointment
19 September 2023
Reply from premiumXL Nederland
Hello Mrs Sophia Atcha,
thank you for your feedback.
We are sorry to hear you have a reason to complain! We have just sent you an e-mail regarding your reclamation.
We hope to hear from you soon!
Kind regards,
PremiumXL Team
Trouble with wrong items and money refund
I shopped on a website and I received items of a different color from the one showed in the picture.
I immediately asked to be refunded and they proposed me to keep the products and to try to sell them to
friends. This is ridiculous and unacceptable!
I have the right to be refund, according to the common European law, and I’m really interested in receiving my money back.
I don’t know if they are going to satisfy me but I think it doesn’t worth while to buy from this company if you run the risk of loosing your money and your time in such a bed way!
31 August 2023
Unprompted review
Reply from premiumXL Nederland
Hello Valeria,
thank you for your feedback and we are sorry to hear you had a negative experience shopping with us!
In the meantime, we believe we were able to solve the problem to your satisfaction.
If you think otherwise, please feel free to contact our customer service on the platform you have originally placed the order.
Once again sorry for the inconvenience and we wish you a nice day!
Kind regards,
PremiumXL Netherlands Team
I received my order with some chipped
I received my order with some chipped
on their edges. It seemed that they are not new. I am not satisfied.
25 August 2023
Reply from premiumXL Nederland
Hello Yas,
we are sorry to hear your order was delivered damaged!
We have just sent you an e-mail regarding this reclamation. We hope to hear from you soon, so that we can help you further.
Have a nice day!
Kind regards,
PremiumXL Team
Good service but long shipping time
16 August 2023
Reply from premiumXL Nederland
Hello Yousef,
thank you for your feedback!
Have a great day ahead!
Kind regards,
PremiumXL
Easy installation
The quality is as expected, easy installation, user friendly buttons.
21 August 2023
Reply from premiumXL Nederland
Hello Duolikun,
thank you for your kind feedback!
Have a great day!
Kind regards,
PremiumXL Team
Unfortunately after 10+ day of ordering…
Unfortunately after 10+ day of ordering I still haven't recieved my bedframe and I'm beginning to be a little impatient. The company has been kind in responding to messages; however, it is frustrating to be in limbo for so long.
10 August 2023
Reply from premiumXL Nederland
Hello Mimi,
We are sorry to hear you have a reason to complain.
We have just sent you an e-mail regarding this situation.
We hope to hear from you soon!
Kind regards,
PremiumXL Team
Reply from premiumXL Nederland
Hello Hasan,
Thank you for the positive feedback!
Have a great day ahead! :)
Kind regards,
Team of PremiumXL
Geting parts evryday and on the end…
Geting parts evryday and on the end dont get all parts…
19 July 2023
Reply from premiumXL Nederland
Hello Paulius,
We are sorry to hear your order arrived incomplete.
We have just sent you an e-mail regarding this situation.
We hope to hear from you soon and once again sorry for the caused inconvenience.
Kind regards,
Team of PremiumXL
It's a legit shop and a legit product
It's a legit shop and a legit product. They shipped the item within 1-2 days and received it on time.
16 July 2023
Reply from premiumXL Nederland
Dear Akshay,
Thank you for sharing your thoughts with us. We are happy to hear you are satisfied with our service!
Have a great day!
Kind regards,
Team of PremiumXL
Reply from premiumXL Nederland
Beste Visa,
Hartelijk bedankt voor de vriendelijke feedback!
Een prettige dag verder! :)
Met vriendelijke groet,
Team van PremiumXL
Alles was perfect
Alles was perfect! De service de communicatie de levering en het product!
13 June 2023
Reply from premiumXL Nederland
Beste Noel,
Hartelijk bedankt voor de positieve feedback!
Een fijne dag nog!
Met vriendelijke groet,
Team van PremiumXL
Top Service!
9 June 2023
Reply from premiumXL Nederland
Beste A.,
We zijn blij te horen dat u tevreden bent met onze service.
Een prettige dag nog! :)
Met vriendelijke groet,
Team van PremiumXL
Reply from premiumXL Nederland
Beste Pawel,
Hartelijk bedankt voor de vriendelijke feedback!
Een fijne dag verder! :)
Met vriendelijke groet,
Team van PremiumXL
opinions after reading the message and opinions…
after reading the message and opinions in the termet, only after placing the order I was worried. But everything came quickly and in accordance with the order, that's why 5 stars :)
13 May 2023
Reply from premiumXL Nederland
Dear Sylwia,
thank you for your feedback! We are happy to hear you are satisfied with our service.
Have a great day!
Kind regards,
Team of PremiumXL
To be honest service was good delivered…
To be honest service was very good delivered on time. Few things were not on point and their support contacted immediately and sorted out my concern in couple of hours. I am really impressed by their service and support. Definitely i recommend this website to shop anything you want.
17 March 2023
Reply from premiumXL Nederland
Dear Noman,
thank you for your feedback.
We are sorry to hear about your complaints regaridng the product. We have just sent you an email regarding this situation. If you cannot find our email, please check your spam folder as it may have been sent there.
We look forward to your response!
Kind regards,
Team of PremiumXL
Good customer support
Despite the manufacturing defect I had with the product, the customer support handled the situation until it was resolved.
22 February 2023
Reply from premiumXL Nederland
Dear Moustafa,
We are glad we could help you.
Have a great day ahead! :)
Kind regards,
Team of PremiumXL
I am extremely disappointed
The first is the delivery time of the goods. The website says delivery within a few days. In my understanding, a few days is 2-3, maximum 4 days. I received the product within a week.
The second is the quality of the product. A wall lamp of this quality that I have purchased cannot be worth this money. Very poor quality: poor painting, the design of the lamp is all crooked, there are some bulges and dents on the ceiling itself.
I am very dissatisfied with the product.
Besides, I can't return it just like that, as it turned out.
Firstly, I have to write to the support service and wait for a response up to (!!!!!) 14 days!!! Secondly, I need to submit an application to the Disputes Committee via the European ODR Platform. This is unthinkable! I have the right to return the purchase within 2 weeks. This is how it works all over the world. But no - the premiumX superstore has its own laws and regulations.
I am extremely disappointed.
5 December 2022
Reply from premiumXL Nederland
Dear OV,
Thank you for your feedback.
We are sorry to hear you have a reason to complain and we apologize for any caused inconvenience!
You may contact our costumer service any time if you have a reclamation. We respond within 2 business days and you can return the purchased products within 90 days after receipt.
We have just contacted you through e-mail in hopes to solve this inconvenience for you. If you cannot find our e-mail, please check your spam folder, as it might have been sent there.
We are looking forward to your reaction!
Kind regards,
PremiumXL
Reply from premiumXL Nederland
Dear Makysm,
Thank you very much for your kind words and your positive review.
Have a great day! :)
Kind regards,
Team of PremiumXL
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.