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See what reviewers are saying

Rated 5 out of 5 stars

I thoroughly enjoyed my experience at this restaurant. The atmosphere was inviting and cozy, creating a perfect setting for our meal. The staff were exceptionally attentive and made sure we were well... See more

Rated 4 out of 5 stars

Good customer service. I hadn't heard anything from Preloved after 10 days so I sent an email. They responded to me very quickly after checking the Royal Mail tracking and finding that the parcel had... See more

Rated 5 out of 5 stars

Found using preloaded tec to sell my old mobile phone really easy and straightforward, they offered a good fair price. Communication was excellent, letting me know they had received my phone and then... See more

Company replied

Rated 5 out of 5 stars

Process was more or less exactly as described. The need to do a complete factory reset came as a surprise and prompted several views of a u tube vide before getting it done. Not difficult. Asked to... See more

Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Cell Phone Store
  3. Online Marketplace
  4. Recycling Center

About Preloved Tech

Written by the company

Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;

> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles

Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;

Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.

Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.

Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.

Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.

We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.

We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.

We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.

Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Honest and genuine recycler - highly recommend!

Honest and genuine recycler - 100% recommend!

Following a dreadful experience with another recycler who halved their original offer once they had received my phone, I did lots of research and chose Preloved Tech - the third highest offer on a comparison site. Having received my phone, they honoured their original offer and less than a week after posting it I receive confirmation my trade is complete. No delays, no lowballing, just an honest and genuine company who actually pay what they offer! Other recycling companies please take note!!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Really great company

Really great company. So glad I found them. So many quote a price only to reduce it when they receive it. Not Preloved Tech. They sorted postage then a couple of days later they paid the full amount. I wanted my old tech reused and to not go to landfill. This is perfect, really happy with the A1 service.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy process to follow.

I found the process from beginning to end - easy to follow. Preloved provided guidance on how to prepare the item being returned.
Good communication with updates thru the different steps.

19 January 2026
Rated 5 out of 5 stars

I thoroughly enjoyed my experience at…

I thoroughly enjoyed my experience at this restaurant. The atmosphere was inviting and cozy, creating a perfect setting for our meal. The staff were exceptionally attentive and made sure we were well taken care of throughout our visit. As for the food, each dish was a delightful blend of flavors that exceeded my expectations. It's clear that a lot of care goes into each plate. I definitely plan to return soon and highly recommend it to others.

20 November 2025
Unprompted review
Rated 5 out of 5 stars

Easy way to sell old phones

The entire process from start to finish was easy and straight forward to use, also a very good price for the old phone, would recommend to anyone thinking of using this company. 5 Stars

10 November 2025
Rated 5 out of 5 stars

Very efficient

Your pre paid postal packet worked well and when received you communicated well and payment received quickly and at the provisional figure given.

24 September 2025
Rated 4 out of 5 stars

Good customer service.

Good customer service.
I hadn't heard anything from Preloved after 10 days so I sent an email. They responded to me very quickly after checking the Royal Mail tracking and finding that the parcel had been misdirected by Royal Mail. They got it back on track and paid out 2 days after receiving the phone as promised.

26 September 2025
Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
Made an offer on games console, tested it, paid exactly what they offered immediately.
Great company and will use again

27 August 2025
Unprompted review
Preloved Tech logo

Reply from Preloved Tech

Thank you for a lovely review and glad you had a positive experience using our service. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk

Rated 5 out of 5 stars

Gave me a price and stuck to it

Gave me a price and stuck to it, sent return envelope quickly and payed straight away so happy with the service

21 August 2025
Preloved Tech logo

Reply from Preloved Tech

Thank you for your kind review and it's good to read you had a positive experience selling your device too us. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk

Rated 5 out of 5 stars

Gave me what they estimated.

Gave me what they estimated.

19 August 2025
Preloved Tech logo

Reply from Preloved Tech

Thank you for your review, glad your experience was a positive one. Looking forward to welcoming you back when you next have a device to sell and recycle - prelovedtech.co.uk

Rated 5 out of 5 stars

Efficient service-fast quote and money…

Efficient service-fast quote and money was transferred as agreed

14 August 2025
Preloved Tech logo

Reply from Preloved Tech

Thank you for your kind review and it's good to read you had a positive experience selling your device too us. Please feel free to return when you next have some tech to recycle - prelovedtech.co.uk

Rated 4 out of 5 stars

Worked for me!

8 August 2025
Preloved Tech logo

Reply from Preloved Tech

Thank you for your kind review, glad you had a positive experience using our service. We'll work even hard to get that 4-star up to a 5-star when you return to sell some tech. Thank you.

Rated 1 out of 5 stars

Deliberate Damage

Sent my phone, it had 2 scratches to the screen when sent & I took plenty of photos to document this. It was packaged in bubble wrap, to the point you couldn't feel the phone inside to prevent damage. I was taking no risks.

Received an email stating the screen had multiple scratches to it, and they reduced the value by £100. The scratches 100% look deliberate, and they have certainly damaged my screen to be able to offer me a lower price. I am absolutely livid - I have requested they return the phone, but they have damaged it now so much I will not get the agreed value from another company.

Wish I had read more reviews before sending. AVOID at all costs

4 August 2025
Unprompted review
Preloved Tech logo

Reply from Preloved Tech

Hello Kayleigh,
Thanks for the review, we do encourage customers to leave their honest feedback.

For clarity, the screen of your iPhone 14 Pro had multiple scratches. These were clearly shown in photos provided when the device was unpacked, for complete transparency. We have extremely high standards, and the screen did require replacement in order for us to resell it as a quality refurbished device, and this did mean we needed to revise the offer price provided to you.

Our revised values are based on the work required to repair the device to meet our high resell standards, and we understand that sometimes these may not be accepted. In those situations, we offer to send customer devices back completely free of charge within 24 hours.

Contrary to your claim, we do not 'deliberately damage devices' so we can pay less. Firstly, this is an unethical practice that would not see our business trade for long, secondly to do so would not make any financial business sense as we would then have to cover the increased repair costs. That claim makes no sense at all, so we just wanted to correct that statement.

As a business we have maintained a minimum of 95% 5-Star status on Trustpilot consistently for over 6 years because of our extremely high standards and ethical practices. Please feel free to review all of our past feedback, which have only attracted 3% 1-star. We do appreciate that every now and then a sale may not go to plan and some customers may not be happy with their revised offer. But we are fair and honest with every customer and allow freedom of choice to accept or decline revised offers.

Suffice to say your device has been sent back to you today as promised and we can only apologise that we weren't able to help process your sale on this occasion.

Preloved Tech Customer Services

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