PostNord Sverige AB Reviews 

Horrible service, my parcel was not delivered (home delivery), no one contacted me so I was waiting 16-22. They contacted me two days later and asked to set a new delivery date, none of them worked for me anymore but they refused to adjust the time for me to make it 18-22. After they asked if I want to “attempt a delivery” and if I’m not home they will send it to a different location and I need to pay extra for another “attempt”. Not once they apologised for their delay, or explained why it was not delivered in the first place. Do not recommend.

My parcel have been stuck somewhere in Malmö, since 17/12-2025..
It got delivered to the parcel box in Lund, (that i DIDN'T ask for! since i cannot get my parcels out from them. i ordrered a Home delivery.)
I re-ordret a delivery to a pick-up point (also in Lund)
For some reason, PostNord decides to take it back to Malmö (to get sortet? again?)
Instead of just driving it the 400 meters to the new pick up point.. and it is just stuck there now..

PostNord has repeatedly been unreliable in delivering packages. They also seem to make blatnat falsehoods (we tried to deliver the package but could not, even though I was home all day). Other times they say they will send it to a postbox, but then say the postbox is full. I'm leaving the country soon, and I haven't received my package, which should have arrived today. Tomorrow, PostNord Pop-up Karlv 102 is closed, and I believe Tuesday is a holiday. So, if the package doesn't arrive on Monday, I won't be able to pick it up. I paid close to 800 skr and wonder if I will get my money back--I doubt it since it is food from Rawfoodshop.se. My recommendation is, if possible, do not use PostNord.

OMG, I don't even know how to describe this company. Always late, changing place of deliveries, changing delivery time.

I had a package for my travel, I chose a delivery time and place in the app before few days. Now at the last minute of the delivery time, they say delivery date is changed. And guess what, it is postponed for 3-5 days. No reason given. Chat function useless, not sure why there is even a customer service for doing nothing.

I mean seriously is this how they do bussines????

Very bad company. Usually calls you 10 minutes before delivery expecting you to be at home non-stop during working hours. And then you can get your packet days later at a delivery point.

PostNord seemingly lost a parcel and refuses to take accountability for it. Not the first time this has happened, I must say, so enjoy the whole venting!

Two parcels were sent from the US on November 23rd. One of them arrived 2 weeks after postage, the other one has gone cold since December 3rd. The USPS tracker mentions that the parcel was first sent to Zurich and then to Arlanda, but Postnord's doesn't mention anything of that sort. So when I emailed to ask for an update, hoping it was some kinda of technical issue, they said the parcel never left the US, and when I sent evidence that is not the truth at all, they told me to contact USPS. Guess what USPS says... THE PARCEL IS NOT IN THE USA!!!!!!!!! BECAUSE IT IS A FACT IT IS NOT!!!!!!!!!!!

Another one! Years ago, they destroyed another parcel my family from Portugal sent with Christmas gifts. Do you know what happened? All the candy was open, the box completely destroyed, and instead of owning it by putting some kind of apology note, they had the audacity to cross my freaking address and say that I DID NOT LIVE THERE! Imagine my family's face when they got a ghost of a cartonbox returned!!!

And the best one? PostNord lost a Student Finance from the UK letter of mine not once, but twice! You bet that when it happened the second time, I did not let it slide, as the first instance resulted in adding £8000 IN FREAKING DEBT!!!!!!!!!!!

Y'all should be sent to freaking court because this is disgusting behavour that you keep getting away with. I'd not be shocked if Kronofogden would knock on my door one day because you lost a bill or something.

I sent a parcel from Ireland on the 28/11/25 and as of today it still hasn’t arrived.
An Post (Ireland postal service) says it is in Sweden .. Sweden says it isn’t! Who’s telling the truth?
Ireland shows it’s still being sent.. Yet in response to the review I left.. they now say it has left and are waiting for Post Nord to scan it in.
So PostNord have you left it in a cage and simply forgot to scan it in where is it? Has someone taken it?
When I emailed you .. you simply said “It’s not here” Bye! I phoned and it was the same story not here bye!
Totally useless contacting PostNord like all the parcels I’ve sent before they usually sit in Malmo for 3 weeks before they get round to sorting them.
PostNord are so unprofessional this is totally frustrating for me and they have ruined my Grandchildren’s Xmas.

The worst customer service I have ever witnessed. Waited for the parcel from my son in the UK. PostNord managed to sent the parcel to the wrong place, to keep it there for two weeks and then to send it back to the UK. They didn’t even try to deliver it despite me contacting them several times on the chat (which is a complete joke, just random useless guys suggesting to wait a little bit). After 7 days wrote the email, the claim and contacted them by phone after staying in the queue as number 197 and just imagine, after all their assurances that I’m gonna get the parcel from my son in 2 or 3 days, PostNord simply sends it back to the UK. I don’t know what kind of customer service is this. Listen, you have just one job to do - deliver it to the customer. Sending back the parcel to the sender without any attempt to deliver it to the recipient despite his calls, emails and btw the right address on the package, is the probably the worst example of negligence. You are disgrace, no apologies accepted. The claim number is 50366159

Postnord is the realife Grinch!

Was sent a payment demand from Postnord for 175kr for a Christmas gift sent from the UK for my son. Package is clearly marked as a low value gift but includes some chocolate bars - Postnord are therefore charging a deklarationsavgift although there is no info about this issue with chocolate from the Tull website.

I spoke to the Tullverket who could not explain the charge but do say that there is a huge rise in complaints about these charges from Postnord who are obviously trying to make some extra cash out of Christmas. Tullverket do say you CAN declare the package yourself but you'll need to go to an office and there is no guarantee PN won't try to charge you anyway to deliver it afterwards, even though they've been paid for that part already.

So, as a customer, you really don't have an option and that's how this company gets away with it.
Apparently, if youre looking to complain - the Post och Telestyrelsen is your best bet

Would rate it worse if possible. Never delivers in time, fails to deliver due to quote "not being home at time of delivery", while they don't even ring the bell or call.

PostNord never delivers home-delivery shipments on time. They also never stick to the updated delivery dates. I have been staying at home for two days waiting, and the package still hasn’t been delivered.

I contact customer service, but they don’t even bother to respond or acknowledge the issue. The same thing happens every time. Neither the customer service nor the courier company does their job properly

If I could, I would give no stars. We never had any problems before. Maybe a few minor ones, but nothing to worry about. My package has been stuck in Örebro for days now, not moving, not being scanned, nothing. Every day I ask what's going on. Each time I get a different answer. It'll arrive tomorrow, it won't arrive at all, it'll arrive sometime. I told them I thought it was ridiculous that every support representative told me something different. KAs response was, "Yes, those were my colleagues; they can only see what's in the system"... and what's in the system is different EVERY DAY?? Yesterday it was a woman who assured me they'd look into it today if it still hadn't arrived. Yeah, right! Today KA told me to just wait. Seriously???? Why is PostNord suddenly lying so blatantly?

A different delivery company delivered their package no problems and about an hour later Postnord claimed my address was unreachable when they tried to deliver two packages and that I would have to go get the package myself. Considering how many times they have delivered my packages to the wrong address I guess that might have been the issue this time too because there was nothing blocking my street. Customer service wasn't much help either when I finally reached them. Couldn't say why they couldn't deliver, and couldn't book a new attempt to deliver so now I have to wait until tomorrow until the package reaches the store where I can go get it and then book a new attempt next week. Considering I paid extra for home delivery since I don't have a car shouldn't the first thing they did was attempt delivery tomorrow rather than try and get me to do their job? It's always something with their deliveries and they never take any responsility, it's always up to me to fix it or I have to wait several days extra. If it wasn't for the fact that most online stores don't give other options I would never use them. It's been this way more or less since they became postnord, although it has gotten worse since I moved to my current home. But considering their one job is to deliver things to addresses my address shouldn't matter as they should be experts at finding the right one, or at least one would expect that but it doesn't appear to be the case.

Absolutely rubbish 100 kr to send letter to say i.need to pay 1kr tax items get lost or are stolen a complete shambles of a service

Unbelievably bad, is it some kind of joke - to book a delivery and then never turn up without no message???

You guys are the worst! I am never using your service again. You’re making this incredibly difficult. I’ve been trying to reach support and it’s nearly impossible. I waited 45 minutes in the queue only for the agent to disconnect after one minute.
You’ve also assigned an automated email to my account, and you’re refusing to update it to my actual email, which is already listed in my profile. Because of this, someone else now has access to my package, and I can’t retrieve it.
If that package is picked up by the person who received the incorrect email before your team resolves this, I will have no choice but to pursue further action if I’m not issued a full refund.

This is probably the 5th time in a row that a delivery with Postnord is delayed. Information about what's going on is very poor compared to pretty much all other services such as DHL, Fedex, DBSchenker etc.

Most recently the package I'm waiting for has been bouncing back and forth from what it seems in their internal processes for a long time again now. It says it's out for deliver, but then it gets canceled and no update for past 4 days.

Awful experience. No notification before delivery despite claiming having done so and then moved the delivery to a pickup location. This is so bad and not acceptable. Not the first time postnord has done this.

So slow delivery, delayed in the last minute without any reason, contacting support services soo rude and dont give information about why the delayed the delivery…
How it can take 3days just for 10km target? (Weekend not included)
Come in we are in 2025 and in a Good country must be much better than this, the problem they have the exclusivity for delivering (no concurrence) so that’s why they feels free to behave like this (shame on you Postnord)

I was supposed to receive the package today to a pick-up point that I had pre-selected. Apparently, the boxes were "fully booked" so not only they couldn't deliver the day I was expecting the box, they also - without asking - set the new pick up point to a place that's way further than what works for me. When I contacted the support to ask for a new pick-up point location that suited my needs, their only help was "There is nothing we can do. If you want you can pay 39 SEK for a new pickup point after it's delivered to that location". It’s frustrating to live in a society where the consumer is expected to take the blame - and pay(!) - for the incompetence of a large company’s operations.