P&O Cruises Reviews 

Having paid nearly £3,400 for a single Traveller for a 2 week Cruise in July 2027. I asked to move 600 yards to Midship or Aft identical cabin. No problem just another £180!!!!!!! Having sailed with P & O since the 70’s THIS IS THE WORST EXPERIENCE ever! Sharp Practice for a start charging the prices for single people & then THIS!! I will not be travelling with them again. Extremely disappointed in LACK OF CUSTOMER CARE

Just finished a cruise on P&O Arora
The oldest and smallest ship in the fleet.
Balcony room was small but very cosey and comfy.
Cabin stewart was great (Jason)
Food was amazing 5*****
Staff were outstanding 5*****
Bars decor was stunning 5*****
This little gem of a ship is a must for every one (adult only)

We recently returned from a cruise to France and Spain on P&O’s Ventura. Although it was our first time on this particular ship, we’ve sailed on several larger ships before. We were a little apprehensive at first, as we were travelling with four grandchildren under the age of ten and weren’t sure whether there would be enough to keep them entertained during sea days.

We needn’t have worried. The ship was absolutely fantastic, and in truth, we didn’t have enough time to do everything we wanted. The children were constantly busy, happy, and well‑catered for.

The Main Dining Room was a real highlight. Both the service and the food were excellent, and our fixed dining time of 6:30 worked perfectly for the children. It also meant we could comfortably make the evening shows afterwards. The staff throughout the ship were amongst the friendliest we’ve ever encountered on any cruise.

Our cabin was spotless all week thanks to our steward, and embarkation was the quickest we’ve ever experienced. Disembarkation was even faster. Shore days were equally smooth—getting on and off the ship at each port was extremely well organised, easily the best we’ve seen.

We did have one minor issue onboard, which we attempted to resolve with reception. Unfortunately, it wasn’t fully addressed at the time, and we’re still awaiting a response to our follow‑up email. While disappointing, it didn’t overshadow what was otherwise an exceptional holiday.

Ventura may be described by some as an older ship, but that certainly isn’t the feeling you get once onboard. She’s well‑maintained, spotlessly clean, and offers plenty to do. The shows were great, the bars and restaurants were well staffed, and we never struggled to find seating anywhere.

Overall, it was a fantastic cruise with great service, and Ventura is a ship I would happily recommend to both couples and families. We already can’t wait for our next two cruises—this time on Arvia.

Just returned from a week onboard Arvia (our 3rd trip on Arvia!) to Norway. As always no complaints, the food, service, cleanliness were perfect. The staff are friendly and work tirelessly. The restaurants were clean, food was of a high standard and service was great. The itinerary, shore excursions and port days were well planned and plenty to do ashore. The entertainment as always was great, plenty to do throughout sea days and in the evening. Whilst on board we booked our next cruise

Fabulous five night cruise aboard P&O Aurora. Beautiful elegant ship, staff are friendly and helpful. Easy to navigate around. Lovely food and great entertainment.

Very good cruise, everything good, nice food, good services, nice and clean.

Solo travel for first time got email ask want to upgrade cabin so upgrade to window view then notice below say X 2 so phone p and o was told you have to pay 2 supplement even when just me but already did on first cabin payed double rip off p and o don’t you rip of solo people Enough shame on p and o

We have been on multiple cruises with different companies. P&O threw all our cruises out of the sea literally!!! The best cruise experience ever. Food amazing, entertainment amazing. Staff super friendly. I would highly recommend cruising with P&O. Literally the best of the sea 💖💖

First cruise with a friend - had a fabulous time, great staff met some lovely people and have already booked again.

Abfab great first time cruise food, shows, plenty of things to do or just rest up

Be careful with this company. Our experience is woeful. We had to disembark from the Arvia in August, early due to a family medical emergency.
The pre paid restaurants we didn’t use, the unused spa package, the pro rata wine package and being overcharged on the last night (all raised with guest services on board and allegedly cancelled by them) STILL NOT refunded. Totals over £600. Thats over three weeks from disembarking (24 days)! I thought p&o were reputable, but their actions prove otherwise. And this is at a time where my son is still very ill in hospital! It’s stress I don’t need and despite emails and contacting on FB we are no further forward.
P&O you should be ashamed!
Review updated because I finally managed to speak to a human being. They didn’t know what day we had disembarked, despite them providing a letter to the same. They didn’t know why we hadn’t been refunded everything (only a small refund of £43 sent). They blamed the staff on board.
But I dealt with a lady called Esther who appears to have gripped the situation and says we will be refunded within 14 days, now she has personally processed them. I will update further

I can highly recommend a P&O cruise. All the staff members are amazing, from waiters to entertainers. You can take in as much entertainment as you want or just chill by a pool with a book. Even more relaxing as it was an adult only cruise. Book your tours or explore by yourself. It’s just an easy but enjoyable holiday.

Once again a brilliant holiday with P&O. This time a short break but we thoroughly enjoyed all we did. We were looked after extremely well from the moment we arrived at the port till we left. The food was amazing and the staff are so nice and helpful all the time. Totally recommend if you are thinking of doing a cruise.

Just got back from a 14 day Northern Europe cruise
Fantastic trip great destinations
Outstanding service in main restaurants especially from Christine and pablina these 2 are a credit to p and o

Just returned from a cruise to Hamburg and Brugge on Aurora. Fantastic experience from dropping the car off at the terminal, booking in to disembarking. First time using Freedom Dining and it was so easy. However, it made me think that the cruise lines need to offer more tables for 2 as on every occasion we were seated alone on a table for 4 or 6. There’s clearly a demand for small tables!
Two cruises this year as we celebrated our Golden Wedding Anniversary on Azura in April sailing to Croatia and Greece. Both have been everything we could have wished for.

Just back from Norway, stunning country on a fabulous ship. Third time on Arvia and we love it. Staff are so friendly and helpful, good food, great bars and entertainment. The only down point? Sadly it is the occasional passenger who finds fault in everything. This ranged from someone yelling at a young member of staff to 'speak English better' and the oddest moan I've ever heard - 'the buffet plate is too heavy'. My advice to anyone looking to book on Arvia (and other P&O tbf) is ignore the complaining reviews. They are a tiny minority of people who will never be happy!

first ever cruise to the norwegian fjords with p and o, what a truly amazing experience, our ship, arvia was so clean and well maintained, the staff were excellent and so polite, the food choice and bar choice were also excellent, considering the amount of people we always found somewhere to sit and chill, we have never cruised before and p and o have made our decision to cruise again with them, thank you to all who made this cruise one to never forget x

Had a week on P&O Ventura with my daughter. Fabulous from start to finish. So well organised. Food, bars and entertainment were amazing.
Every crew member was so helpful and kind and always with a smile.
Well done P&O. And thank you

My review has been given 2 stars as the cruises are usually ok, mostly with exceptional staff below management level. However, the post cruise customer service is probably the worst I have ever experienced. Since our return on 25 June I have been trying to contact P & O for a response to a horrendous experience on board Britannia. Every message I send says I will have a response within 28 days but nothing further is forthcoming. No help on the phone or by messenger. I have even sent emails to Paul Ludlow not expecting him to reply but hoping someone in his office would make an effort to respond. P & O Cruises make it very clear that they could not care less about their passengers.

Just returned from a trip to Spain and Portugal on Ventura. Had an amazing time, went on shore 3 out of the 4 stops. Beautiful weather and the cruise staff were great too. Just booked my next P&O for next year and the year after