P&O Cruises Reviews 

13,431
•
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,684 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly staff, noting that crew members are always polite, attentive, and ready to assist. People also highlight the brilliant evening entertainment and the fantastic variety of delicious food available across multiple dining venues. Travelers frequently describe their journeys as wonderfully relaxing, emphasizing the breathtaking scenery and well-organized excursions. Some reviewers were not happy with certain aspects, mentioning that some public areas felt overcrowded or that specific accommodations felt a bit tired and outdated. Others also noted occasional difficulties with bar service responsiveness or experienced issues during busy dining times.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, often describing them as stress-free and... See more

Staff

Reviewers mention positive feedback about staff, noting that the crew are consistently polite, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, noting that the crew is attentive, polite, and consistently... See more

Quality

Clients share positive opinions on quality, frequently praising the fantastic meals and wide variety... See more

Location

Users describe mixed feelings regarding location, frequently praising the stunning scenery and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Traveled on Ventura for a 4 day trip to Amsterdam, enjoyed our trip but another stop would have been good. Food, a little hotter in the Horizon but, good choices. Cabin, all good. Ship in good c... See more

Rated 4 out of 5 stars

Recently on the Iona in the fjords. It was a first time cruiser and wow! What a ship! The fjords were amazing with plenty of trips but P&O were far more expensive than the local trip organisers.... See more

Rated 4 out of 5 stars

Too a week cruise on Iona to the Norwegian Fjords which was amazing and scenic. From start to finish the process and experience was smooth and relaxing. For the majority of staff nothing is too much t... See more

Rated 4 out of 5 stars

The evening shows were excellent. The P&O trips were too rushed. Our shower area needed a refit it was disgusting. Overall enjoyed the cruise.


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(13,431)

3,659 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

P&O Iona Norwegian fjords Cruise

Visiting the Norwegian fjords aboard P&O Iona was our first time on a cruise ship and also our first visit to Norway.

Norway—what little we saw of it—was stunning, especially the scenery within and surrounding the fjords. We visited Stavanger, Ålesund, Olden, and Haugesund. The first three stops were each unique and equally amazing. The sail-away leaving Olden aboard Iona was probably our favourite part, as we spent 90 minutes cruising back out to sea through the fjords.

In Stavanger, we took the fjord cruise to Lysefjord and Preikestolen, which was fantastic. In Ålesund, we used the hop-on hop-off bus and visited the aquarium, while in Olden, we took the Loen Skylift and went to see the glaciers. Haugesund, however, was a disappointment as there is not a lot to see, especially if the weather is bad. P&O use this port as the first or last stop before sailing back to the UK, as the ship is too high to fit under the bridge into Bergen and too large for smaller ports. So it is basically a three-town fjord cruise with a fourth added to suit P&O.

The ship… it’s a floating hotel with everything you could possibly need. Bars, restaurants, pools, an excellent gym, cinema, and plenty for young kids. The bars are all good, and even without a drinks package, the prices aren't bad at all.

Eating aboard is certainly an experience! With 5,000 people, the all-you-can-eat buffets cater to the masses, so the quality is poor and there is little variation… though that doesn't stop the Brits from demolishing an astonishing number of burgers, full Englishes, and fish and chips on a daily basis! The healthy food selection in the buffets was poor in both choice and quality, though to be fair, there didn't seem to be much demand for it. Breakfasts were okay—the fruit and muesli were good, but anything cooked wasn't, and even the smoothies were watered down. Also, dont expect to be server any drinks whilst sat down eating the buffet, we got 1 drink all week as there are not enough staff taking drinks orders. I’d recommend booking the specialty restaurants instead; most are included in your booking, though some dishes carry a small supplement.

We were in the Mini Conservatory cabins. An excellent room, but in hindsight we probably didn’t need to pay for the conservatory room which we didn’t really use. Everything in the rom is compact and there was nothing that were missing. Having a balcony on the 9th deck was amazing, especially leaving Olden. We went to a few of the music shows, all of which were great, though you do need to book ahead for some of them. We also attended one of the lectures which was fascinating. The gym was excellent, with a lot of machines, both resistant and cardio. No cable machines though. Also a great view out to sea !! The ship is extremely clean and well maintained, the staff work extremely hard and it shows.

We had priority for embarkation and so we were checked in and on the ship very quickly, Disembarkation was also smooth, and a 5 min wait outside the terminal for a taxi.

All in all… Norway we loved and would definitely return to. The cruise was a great experience that we’d do again, though I don't see us becoming yearly cruisers.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience.

Airports & airlines could learn from how P&O organise parking & checking in as everything was well organised and communicated. This was our first cruise and we will definately book another after this experience.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

My first cruise with P&O and it will…

My first cruise with P&O and it will not be my last. It was exceptional, everything was so well organised, the crew were always pleasant and the food was fabulous, the whole week away was so relaxing.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Sail Away for a Beautiful Experience

The entertainment and food were the stars of the show and of course the destinations. Norways and its people were so welcoming.

Using myholiday on the ship was helpful, did use the queue system to book tables in the MDR restaurants as you could ask to share a table, be almost immediately seated and share your meal time with some lovely people

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic holiday.

Fantastic holiday.
The ship was immaculate.
To the staff were great nothing was a problem.
The activities and entertainment were great.
The food and choice of food was also very good.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

What a lovely ship Iona is

What a lovely ship Iona is, staff are so good and friendly, thoroughly enjoyed my week in the Fjords, Arif and Elvis were our bar staff and looked after us the whole holiday,Molly kept our room clean, she was so good, and looked after all our requests

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Just got back home after spending the…

Just got back home after spending the week doing the Norwegian Fjords on Iona. Had an absolutely amazing time! Was nervous beforehand not knowing what to expect however it went way beyond my expectations! The ship was very clean from top to bottom, Staff was very helpful and went out of their way for you. The venues, Shops, Entertainment, Food was all brilliant. Getting on and off ship in ports was a breeze, The scenery along the way blew my mind, We are already looking at booking again! The only fault I had was nothing to do with the ship, It was the rudeness of the guests aboard being entitled and thought they was better than everyone else (Pushing and shoving, No manners ect) However this did not affect our holiday! I would recommend anyone to experience this cruise

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Iona Review

The Ship was clean
Staff polite
People there to help you- staff were excellent
Food excellent
I read mixed reviews before going onboard Iona.
We were pleasantly surprised !!!

19 September 2026
Unprompted review
Rated 5 out of 5 stars

Norwegian Fjords on P&O…

Went to the Norwegian Fjords on P&O Iona. Fantastic ship, had everything we needed and more! Very clean, lovely balcony cabin, friendly and knowledgeable staff. Great ports visited.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Iona was amazing

Iona was amazing . We didn’t want the entertainment but there were quiet areas , but if you want it it’s there, food very good . Staff excellent .

12 September 2026
Unprompted review
Rated 4 out of 5 stars

Great staff, service and value for money

Too a week cruise on Iona to the Norwegian Fjords which was amazing and scenic. From start to finish the process and experience was smooth and relaxing. For the majority of staff nothing is too much trouble especially Derril who was a waiter in the Aqua restaurant. The food, cleanliness and layout of the ship was outstanding and I’d definitely cruise on Iona again!

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Great ship

Everything was smooth from embarking to disembarking
Food was lovely
Service was brilliant
Spotless ship
Great entertainment
Friendly staff
Funny entertainment staff ( quite dumb ) no offence
Would definitely recommend

12 September 2026
Unprompted review
Rated 5 out of 5 stars

I have cruised other lines

I have cruised other lines, more expensive ones and thought P and O were holding their own. The ship looked and felt nice, the food mostly was lovely and I felt looked after.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Our first cruise to Fjords returned…

Our first cruise to Fjords returned today sadly. I cried leaving the Iona, and honestly cannot praise the staff enough. The cabin was beautiful, staff were extremely kind professional helpful. Ship as a whole was spotless. The only negative was people smoking on the balcony either side of us which made it difficult to sit outside having asthma and the tv not working most days amd having to repeatedly report to reception. It hasnt put me off and I will be booking again soon.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Fjords

As always the cabins and public areas are clean and comfortable. The staff are all polite and friendly. You can be as busy or lazy as you want. There was so much to see and do on Iona. The fjords are absolutely stunning. We were lucky with the weather. It wasn't cold and we didn't have too much rain either. You just have to come prepared! Prices in the bars are much the same as in hotels. Food excellent with a varied choice. Everything went very smoothly. We felt safe

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Birthday cruise.

Just got back from a Mediterranean cruise with p and o we had two lovely weeks sight seeing beautiful places. Onboard food was great and the staff were all wonderful. The evening entertainment was great too. We loved Azura great ship.

3 September 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look