PLUMBING SUPERSTORE Reviews 

7,261
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 388 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the exceptionally fast delivery times and very competitive prices, noting that the intuitive website is user-friendly and makes purchasing necessary plumbing supplies completely straightforward. Buyers also appreciate the exceptionally helpful customer support team and the reliable, high-quality products received, frequently stating they would happily use the service again in the future. However, some customers also noted frustrating issues with significantly delayed deliveries, packages mistakenly sent to the wrong address, and missing items that required constantly contacting support. Additionally, a few reviewers experienced receiving damaged goods, cracked items, or entirely incorrect products, making the purchasing process occasionally disappointing.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times and... See more

Product

Customers report a high level of satisfaction with the product offerings and their overall quality. Consumers... See more

Order

Clients share positive opinions on order, noting that the website makes it simple to find parts and complete... See more

Service

Users describe positive interactions with service, highlighting top quality products, fast dispatch, and... See more

Price

Consumers find price to be very satisfactory, noting that items are reasonably and competitively priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Was looking for the rare 22mm long bends, almost everyone was out of stock or charging rare gems prices, but PS had them, and reasonable prices, they arived quickly. Next time im looking for something... See more

Company replied

Rated 5 out of 5 stars

Ordering was easy, price was great. Delivery was exceptional. Had the radiator delivered to my Mum’s house as I was going to be away with work. Noticed afterwards that it said that due to the weigh... See more

Company replied

Rated 5 out of 5 stars

Used this site to order a bathroom cabinet. Very impressed with both their service and this item . It's very classy and is such an elegant cabinet with plenty of space inside. Great item. Reasonably... See more

Company replied

Rated 5 out of 5 stars

Looking for salt tablets online. Came across Plumbing Superstore offering a good price. 1st time using this company but not the last. Speedy delivery. Phone call to arrange delivery day. Offer of c... See more

Company replied


Company details

  1. Plumbing Supply Store
  2. Bathroom Supply Store
  3. Boiler Supplier
  4. Heating Equipment Supplier
  5. Pipe Supplier

About PLUMBING SUPERSTORE

Written by the company

Who are we?

PLUMBING SUPERSTORE is the UK's largest online supplier of quality plumbing materials and bathroom supplies. Aimed at providing customer satisfaction and convenient shopping for all your plumbing supply needs.

The brands you trust

We offer a vast array of choices from leading brands in the industry such as John Guest Speedfit, Geberit, Pegler Yorkshire and more.

Expert advice

Local to Durham or the surrounding counties? If you prefer the in-person approach, you can pick up your deliveries from us and discuss your plumbing supply needs at our trade counter in Darlington! We deal with customers across the UK, so our professional team will be happy to assess your requirements and support you whether you prefer a phone call or face-to-face.

Earn SUPER rewards

Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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4.6

All reviews

(7,261)

386 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kept me informed on my delivery &…

Kept me informed on my delivery & product arrived in great condition

17 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Hi Matthew,

We're so glad to hear we kept you informed and your product arrived in great condition! Thank you for your feedback and we hope to see you again soon.

Kind regards,
Phil.

Rated 5 out of 5 stars

The member of staff who helped with my…

The member of staff who helped with my enquiry was very quick to find the part required, process my order and arrange delivery. It was delivered as promised the next day before lunch, much appreciated..

16 May 2026
Unprompted review
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Good morning,

We're so glad to hear our team quickly assisted you with your order and arranged prompt delivery. We appreciate your kind words!

Kind regards,
Phil.

Rated 1 out of 5 stars

Hopeless

The product I ordered wasn't in stock and took 3 months to receive! The website said they were in stock and still did a fortnight later. Terrible!

17 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Good Morning,

Thank you for taking the time to leave us a review.

I am so sorry it took so long for you to receive your items, I realise this is inconvenient when you are working on a project, however I can see that at the time your order was placed this particular item was on a 99 - 100 working day lead time.

Kind Regards

Samantha

Rated 2 out of 5 stars

My item was delivered promptly but…

The item was delivered promptly but when unpacked and checked prior to fitting the casing was found to be cracked. On this occasion i was able to effect a repair with super glue but I was disappointed to find it in this condition. Sadly I didn’t have time to send it back for a replacement.

5 May 2026
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Good Evening,

Thank you for taking the time to leave us a review.

I do apologise you have received your item damaged.

Please do send us in photos and we will see what we can do to sort a gesture of goodwill for you.

Please do email feedback@cmostores.com

Kind Regards

Samantha

Rated 1 out of 5 stars

Had ordered vokera pcb and received the…

Had ordered vokera pcb and received the invoice only to receive a call from the company saying they wouldn’t be able to honour that price that they had listed . I have reported this to trading standards on the grounds of falls advertisement

6 May 2026
Unprompted review
PLUMBING SUPERSTORE logo

Reply from PLUMBING SUPERSTORE

Good Evening,

Thank you for taking the time to review us.

We are sorry to hear you were disappointed with your experience.

Unfortunately, due to a recent supplier price increase, the cost price of the Vokera PCB became higher than the price it was incorrectly listed at on our website. As a result, we were unable to fulfil the order at that price and contacted you as soon as possible to explain the situation.

We understand your frustration and apologise for the inconvenience caused. This was not an attempt at false advertising, but an unforeseen pricing error following supplier cost changes. We are currently reviewing our pricing processes to help prevent similar issues in future.

Kind Regards

Samantha

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