First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we w... See more
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Review summary
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I would have given you a five star rating, but the control panel is a little bit confusing to us old timers. It needs to be less complicated and easier to navigate through all the filtration start an... See more
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Aqua Paradise has been supportive during the whole process from the buying to installation phases. They are quick to return calls and answer questions. We purchased the Seville hot tub which so far... See more
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The partnered reseller was very professional and there were no gimmicks or extras. The tub just comes with everything we'd want and is built even better than similarly priced models. Notably, it's str... See more
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Company details
About Platinum Spas
Written by the company
Welcome to Platinum Spas.
The premier distributor of luxurious and innovative wellbeing spas.
We are the fastest growing hot tub manufacturer in the world, dedicated to transforming homes and gardens into sanctuaries of relaxation and rejuvenation. Our extensive range of high-quality hot tubs and swim spas is designed to provide unparalleled comfort and wellness benefits, catering to the diverse needs of our discerning clientele.
At Platinum Spas, our mission is to enhance your lifestyle by offering state-of-the-art products that combine cutting-edge technology with superior craftsmanship. Each of our spas is meticulously engineered to deliver exceptional performance, ensuring that every soak is a revitalising experience. From advanced hydrotherapy jets to energy-efficient systems, our spas are equipped with features that promote physical and mental wellbeing.
Our diverse collection includes models to suit every space and budget, from compact two-seaters ideal for urban living to expansive swim spas perfect for larger properties. Each spa is designed with your comfort in mind, featuring ergonomic seating, user-friendly controls, and therapeutic massage options that cater to your specific needs.
In addition to our outstanding products, Platinum Spas offers a welcome package that includes a free virtual site survey prior to installation, accessible steps, cover and cover lifter as well as a free chemical starter kit that includes everything that you need to get going. We also offer maintenance packages to keep your spa in peak condition, allowing you to enjoy its benefits for years to come.
Discover the ultimate relaxation and wellness with Platinum Spas. Transform your home into a haven of tranquillity and experience the numerous benefits of hydrotherapy with our exceptional range of spas. Explore our collection today and take the first step towards a healthier, more serene lifestyle.
visit our website premium range hot tubs deluxe range hot tubs swim spas find a showroom become a partner contact usContact info
Platinum Spas, S41 9RT, Chesterfield, United Kingdom
- 01246 559071
- info@platinumspas.co.uk
- platinum-spas.com
4.2
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 week
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Very informative and easy on work with …
Very informative and easy on work with Great customer service team Myklya was awesome communication very professional and prompt and deliver support excellent
2 May 2026
Reply from Platinum Spas
Thank you for your fantastic review! We’re delighted to hear that you found the process informative and easy from start to finish.
It’s especially great to know that Myklya at the Delaware Hot Tub Company made such a positive impression — we’ll be sure to pass along your kind words. Providing professional, prompt communication and excellent support is exactly what we aim for.
We hope you’re loving your new Seville hot tub and enjoying plenty of relaxing moments!
Warm regards,
Sarah
Reply from Platinum Spas
Thank you for your lovely feedback! We’re so pleased to hear that you were happy with the service and that everything was delivered on time.
It’s great to know our team could be helpful throughout your Topaz hot tub delivery — we’ll be sure to pass on your kind words to the Great Backyard Place team.
Wishing you lots of relaxing and enjoyable moments in your new hot tub!
Warm regards,
Sarah
Job well done
Job well done. Wayne. Outstanding. Kris. Thanks. Touch pad is very eradic, Needs to be looked at. Only works when it wants too. Not happy with pad.
29 April 2026
Reply from Platinum Spas
We’re absolutely delighted to hear that your experience with Southern Leisure Spas met your expectations.
Wayne and Kris will be especially pleased to hear your feedback — we’ll be sure to pass on your thanks to them. They take great pride in making sure everything runs smoothly from start to finish.
Regarding the touch pad, we have contacted Southern Leisure Spas and they will contact you directly about this today, so we can ensure you can continue to enjoy your new spa.
Warm regards,
Sarah
The whole process was easy
The whole process was easy, simple deposit to hold the price then ordered it when I was ready. Very nice people
8 April 2026
Reply from Platinum Spas
Thank you so much for your kind review! We're really pleased to hear that you found the process straightforward and flexible — that’s exactly what we aim for. It’s great that the deposit option helped secure your price and made things easier while you decided.
We’ll be sure to pass your lovely comments on to the team at Aqua Paradise, they’ll really appreciate it. Enjoy your Tokyo hot tub, and if you ever need anything in the future, we’re always here to help!
Thanks
Sarah
It's important to have your site ready.
3 April 2026
Reply from Platinum Spas
Thanks very much for your review. Yes we agree it is very important to have your site ready for the installation team. Your hot tub retailer can of course help with this if you need any advice.
We hope you enjoy your new hot tub!
Thanks
Sarah
Great service and follow up
1 April 2026
Reply from Platinum Spas
We are pleased you had a great service and follow up from the Outback Pools and Spa. We hope you enjoy your new Refresh Hot Tub!
Thanks
Sarah
Overall no probs
Great no probs at all (Service & Calls, wrt. Installation and Setup/StartUp were well done)
4 April 2026
Reply from Platinum Spas
Thank you so much for your kind feedback!
We’re delighted to hear that everything went smoothly with the service, calls, and installation/start-up. It’s great to know you’re happy with your Refresh hot tub from Whirlpool Spa Großhandel.
If you ever need any support or have any questions, we’re always here to help.
Enjoy your hot tub!
Best regards,
Sarah
Reply from Platinum Spas
Thanks very much for taking the time to write a review. We are pleased the process was smooth and easy for you. We hope you enjoy your new Maximus Hot Tub.
Kind Regards
Sarah
Brand new $20,000 Titan Swim Spa…
Brand new $20,000 Titan Swim Spa leaking from the moment we filled it. Fixed one jet, more leaking, incredible fail! Wish the sales guy would not have sold us on this "superior" British junk. So disappointed! Need to look into lemon law for recourse.
2 April 2026
Unprompted review
Reply from Platinum Spas
We are extremely sorry to hear this has happened.
We fully understand how disappointing this must be, especially with a brand-new installation, and we appreciate you bringing this to our attention.
We are working closely with your retailer to ensure we obtain the necessary part as soon as possible. In the meantime, we will continue to support the process to ensure this is resolved quickly and properly for you.
Please rest assured that your case is being treated as a priority, and we will keep you updated as soon as we have further information.
Thanks
Sarah
Overall it's been a great hour tub
Overall it's been a great hot tub. Have had a few small issues but the retailer and manufacture have both stepped up to make them right under warranty. Would recommend!
1 April 2026
Reply from Platinum Spas
Thank you for your thoughtful review!
We’re so pleased to hear you’re enjoying your hot tub, and we truly appreciate your understanding regarding the minor issues you experienced. It’s great to know that both our team at Family Time Spas and our aftersales team were able to step in and resolve everything promptly under warranty—that’s exactly the level of service we aim to provide.
Your recommendation means a lot to us, and we’re grateful you chose Family Time Spas. Wishing you many more relaxing moments ahead!
Thanks
Sarah
They were easy to work with and so far…
They were easy to work with and so far seem to have a great product.
13 February 2026
Reply from Platinum Spas
Thank you for your review!
We’re really pleased to hear that you found our team easy to work with and that your Maximus Hot Tub is making a great first impression. We strive to make the whole experience as smooth as possible, so it’s great to know that came across.
If you ever have any questions or need support as you continue to enjoy your hot tub, we’re always here to help.
Thank you again for choosing Hot Tub Factory Outlet, and we hope you enjoy your Maximus Hot Tub for many years to come!
Warm regards,
Sarah
Customer Service
Excellent customer service that went the extra mile
Adam was very helpful from start to finish. The installers very efficient and courteous, in fact the whole process from removing our old tub to replacing with the new one was a very pleasant experience
1 April 2026
Reply from Platinum Spas
Thank you so much for your kind words and for taking the time to share your experience!
We’re delighted to hear that you were pleased with the service from start to finish. Adam at Platinum Hot Tubs will be especially happy to know his support made a positive difference, and it’s great to hear our installation team delivered an efficient and courteous service.
Making the whole process smooth and stress-free—from removing your old tub to installing your new one—is exactly what we aim for, so it’s wonderful to know we achieved that for you.
Thank you again for choosing Platinum Hot Tubs and Platinum Spas. We hope you enjoy your new tub for many years to come!
Thanks
Sarah
Purchased a platnum spa refresh
Purchased a platnum spa refresh less than a year ago and all 4 suction assemblies are cracked due to overtightening at the factory. The place i Purchased it from is great and are working hard to get the parts and fix it.
3 March 2026
Unprompted review
Reply from Platinum Spas
I am very sorry to hear about your experience with your Platinum Spa Refresh Hot Tub. This is not the standard we expect for our products, and I completely understand how frustrating this must be—especially so soon after your purchase.
I’m pleased to hear that the parts are on their way and that the retailer is working hard to resolve the issue for you. We truly appreciate your patience while this is being put right.
If you experience any further problems or need any additional support, please don’t hesitate to get in touch—we’re here to help every step of the way.
Thanks
Sarah
Reply from Platinum Spas
Thank you for your review!
We’re so pleased to hear that you’re enjoying your Refresh hot tub—great to know it’s hitting the mark.
If you ever need any help, advice, or accessories, the team at Pools Plus is always here for you. Wishing you many relaxing hours ahead!
Thanks again for choosing Pools Plus and Platinum Spas.
Sarah
The spa is high quality and designed in…
The spa is high quality and designed in a way that makes installation a breeze. I'm excited to enjoy it in the coming years.
11 March 2026
Reply from Platinum Spas
Thank you for your fantastic review!
We’re delighted to hear that you’re impressed with the quality of your Colombo hot tub and that the installation process was smooth and straightforward. That’s exactly the experience we aim to provide.
It’s great to know you’re looking forward to enjoying your spa for years to come—there’s nothing better than being able to relax and unwind in your own hot tub.
If you ever need any support, advice, or accessories, the team at Central VA Hot Tub & Spa Outlet is always here to help.
Thank you again for choosing us, and enjoy your new Colombo hot tub!
Sarah
Great service
Great service, very helpful and the guys installing the tub were great. Very pleased
8 March 2026
Reply from Platinum Spas
Thank you so much for your kind review!
We’re delighted to hear that you’re pleased with your new Palma Hot Tub and that you had a great experience with our team. It’s fantastic to know the installation team were helpful and made everything go smoothly for you.
The team at Castle Hot Tubs, always aim to provide excellent service from start to finish, so your feedback really means a lot to us. We hope you enjoy many relaxing moments in your new hot tub, and if you ever need anything, we’re always here to help.
Thanks again for choosing Castle Hot Tubs and Platinum Spas.
Sarah
The spa is terrific
The spa is terrific. Just got it yesterday but we have been in it 3 times already. No comparison to our last tub, this is on a much higher level. Pleased with the power of the 3 motors. Looks and feels like quality. We are happy with the purchase. Would buy it again!
2 March 2026
Reply from Platinum Spas
Thank you so much for your fantastic review!
We’re absolutely delighted to hear how much you’re enjoying your Barcelona hot tub already—three uses in the first day is exactly what we love to hear! It’s great to know the upgrade has made such a noticeable difference for you, especially in terms of performance and overall quality. Those three pumps really do make a big impact, so we’re glad they’re delivering the power and experience you were hoping for.
Your comments about the look and feel mean a lot to us too—we take pride in offering products that not only perform well but also feel like a true luxury addition to your home.
Thank you again for choosing Aqua Paradise Spas to install your Platinum Spas hot tub. If you ever need anything or have any questions, we’re always here to help. Enjoy many more relaxing sessions ahead!
Thanks
Sarah
We love our Platinum Spa
We love our Platinum Spa. The only issue we have had with it was the LED name badge didn't light up when the spa lights were turned on. It turned out to be a faulty connection on the board. A new name badge was ordered and repairs were made within a week with a better looking badge. The old badge was black and blended in to the dark paneling, the new badge is chrome and stands out better.
7 February 2026
Reply from Platinum Spas
Thank you so much for your review and for choosing Platinum Spas! We’re really pleased to hear how much you love your spa.
We’re sorry to hear about the issue with the LED name badge, but we’re glad we were able to quickly identify the faulty connection and get everything resolved for you within a week. It’s great to hear that you’re happy with the new chrome badge and that it stands out better on the paneling.
If you ever need any further assistance, please don’t hesitate to get in touch. Enjoy your spa!
Thanks
Sarah
Great Experience - Spa to Service
First home spa and the Platinum hot tub (Reims) is exactly the right tub for us. After converting to 220v and managing through replacing a stopped screw which hindered access to the motor, etc., we were up and running. The spa is stealth with lots of jets and easy to adjust to get the spa experience we want and need. Service has been stellar (Hearth in Clackamas, OR US) and I feel like I can pick up the phone anytime with questions and they’ll be answered quickly. So far, great experience for my first owned spa!
11 February 2026
Reply from Platinum Spas
Thank you so much for sharing your experience! We’re thrilled to hear that the Platinum Spas Reims Hot Tub is a perfect fit for you and that you’re enjoying the jet options and overall spa experience. It’s great to know you were able to get everything up and running smoothly—even with the little challenges along the way.
We really appreciate your kind words about our Haven Spa Pool & Hearth team in Clackamas. Providing responsive, reliable support is something we truly care about, and it means a lot to hear that you feel confident reaching out anytime.
Enjoy your new spa, and please don’t hesitate to contact us if you ever have questions or need anything!
Kind Regards
Sarah
Buyer beware
Buyer beware! Purchased the Oslo spa. Have had for 1 year. Cabinetry on 2 sides have warped and 1 side just falls down. Hoping for warranty help but a 1 year old 12k spa should never have this kind of issues.
11 February 2026
Unprompted review
Reply from Platinum Spas
We’re very sorry to hear about the problems you’ve experienced with your Oslo spa. This is certainly not the level of quality or durability we aim to deliver, especially on a premium product.
We’d like to help resolve this for you. Please contact our aftersales team at support@superiorwellness.co.uk, and they will be happy to review your case and advise on warranty support and next steps.
Kind Regards
Sarah
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