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Plant Addicts Reviews 1,921

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants, noting they arrive healthy, beautiful, and often more mature than expected. The ordering process is described as simple and easy, with many appreciating the well-designed website and the ability to track their shipments. Reviewers frequently highlight the excellent packaging, which ensures plants arrive undamaged and in perfect condition, often with extra care taken to keep dirt contained. However, some customers also noted occasional issues with delivery, such as plants arriving upside down or with broken limbs, despite clear markings on the box. A few other people also felt that shipping times could be slow, with some orders taking several weeks to arrive, contrary to the generally quick delivery experienced by most. Additionally, some users experienced difficulties with the website's search function, where specific plants did not appear in search results even though the company stocked them.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the health and quality of the plants... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the health and beauty of the plants... See more

Order

People report positive experiences with ordering, finding the process easy and straightforward. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast shipping and timely... See more

Website

Consumers find the website to be a positive experience, often describing it as easy to use and navigate, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just discovered Plant Addicts this spring and I have already purchased several times. The plants arrive healthy and in good condition. I am particularly impressed with their above and beyond honesty... See more

Rated 5 out of 5 stars

I placed my order, received notification of order, and again when shipped. One day's delay, but advised of such, and plant arrived in tip-top condition. Planted into pot yesterday, and caring for it... See more

Rated 5 out of 5 stars

First of all, Plant Addicts had a rose in stock that I couldn’t find anywhere else. Second, the plant arrived quickly, well-packaged and protected and it was full of healthy buds. And third, while I h... See more

Rated 5 out of 5 stars

When I was looking for a rare plant, they had it. Although not in stock at the time, soon after it became available. It was shipped by an East coast grower overnight. Perfectly packed, plant in perfec... See more


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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Happy Plant Owners

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great supplier

They had exactly what I was looking for, both times I looked. I was able to use rewards points from my first purchase to help with the second, & I know their packaging is very protective. Chat was immediately responsive to my questions too. I like the newsletter, and their Tees are funnee!

19 May 2026
Rated 5 out of 5 stars

Nice Mother's Day Gift

The hibiscus was beautiful and in good shape. It had several buds on it which are opening soon. It was delivered upside down even though the box was clearly marked on all side "this way up" but fortunately it was ok. The price was very reasonable.

8 May 2026
Unprompted review
Rated 4 out of 5 stars

The first of two roses came…

The first of two roses came immediately—but the second took a little longer—however, the company was more than willing to go the extra mile to get me the second rose. And I have two beautiful roses from the first order to she for it. Great plantsmen!!

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Unique varieties

I was happy with the unique varieties I could find. Shipping was a breeze and the bushes I ordered came looking very healthy and happy.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Tremendous Customer Service in times when it is short....

Late in the winter, I started to plan for spring planting in containers on the front porch. Considering the location, sunlight, temperature and most importantly perennials would be the answer.
I searched the internet to become familiar with what would fit the small location, using Plant Addicts as my first go to for possibilities. Always knowing it is a broad resource for plants - and they did not disappoint with a most recent order. Clematis have become a big interest and I found just the ideal colors and size.
Clematis are know for tall flowering vining plants. However, searching through Plant Addicts, I found three varieties that would 'fit' in containers without becoming overwhelming for the space.
Once ordered, they arrived in good time for the weather. Their conditions were lovely and packed well. However, a couple of days after planting them, I noticed one had bent stems. I reached out to CS and received the most wonderful response from Renzo. He walked me through how to care for the plant, with the hopes of it pulling thru and thriving - It is doing great. Strong growth, flower buds setting and I could not be happier. Thank you Renzo.
Then came a second plant of the three, which decided it was not going to thrive. The other two, doing very well, but one took a turn. Again, I reached out to Renzo. We discussed the planting location, conditions for the mulching and waterings. All was just what should be ideal for its survival. However, within a few days it was gone.
On both issues, bent stems and dying leaves, I offered pictures so Renzo would see what I saw. As a result, a new clematis is on its was and I am sure it will be a thriver.
Thank you Renzo and all the people you work with. I have never had an issue, unanswered question or shortage of knowledgable people to chat with to address any and all concerns. I recommend Plant Addicts to everyone who loves plants - both indoors and outdoors.

17 May 2026
Unprompted review

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