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Plant Addicts Reviews 

2,108
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,355 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants, noting they arrive healthy, robust, and often in bloom, exceeding expectations compared to other sources. The packaging receives frequent commendation for its careful and secure design, ensuring products arrive undamaged and well-protected during transit. Many appreciate the efficient ordering process and fast delivery, with plants often arriving quickly and in excellent condition. Reviewers also highlight the exceptional customer service, describing staff as responsive, helpful, and knowledgeable, often going above and beyond to resolve issues and provide guidance. However, some people were dissatisfied with damaged plants upon arrival, poor packaging, or receiving dead plants, leading to frustrating experiences. A few other people also felt that the plant size was not as expected or that customer service response was poor in certain instances.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent condition, health, and... See more

Quality

People report positive experiences with quality, consistently noting that plants arrive in excellent, healthy... See more

Order

Customers consistently note positive experiences with the ordering process, highlighting its ease and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and timely arrival... See more

Customer service

Consumers find customer service to be exceptional, with many reviewers highlighting the responsiveness, care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The plants that I ordered arrived in excellent condition, and despite some delay before I planted them, they immediately showed their approval with blooms. I thought that the price was reasonable, an... See more

Rated 5 out of 5 stars

From start to finish, Plant Addicts is a great company, recommended to me by a plant-loving friend. The first time I ordered lilacs, I was astounded when the large boxes stood in my driveway, delivere... See more

Rated 5 out of 5 stars

This is a great company to check if you want to locate unique plants that are sometimes difficult to find. The ordering process works smoothly and plants are shipped quickly. Careful attention is paid... See more

Rated 5 out of 5 stars

JM was professional and courteous throughout the process. She kept me updated at every step and was quick to remind me with follow-ups that were neither intrusive or wasted.


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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$5 off your next order

Happy Plant Owners

Promo Codes

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,108)

1,308 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I did receive my plants. It was confusing to get a request for a review before the plants were delivered. Otherwise the plants arrived in good shape.

I’m afraid I haven’t received my plants yet so I am unable to give you a review. Please update me with their estimated arrival time.
Thank you

1 June 2026
Plant Addicts logo

Reply from Plant Addicts

Hello! Wanted to check in to see if you'd have a chance to update your review based on the plant you received?

Rated 5 out of 5 stars

TiB Heather

Ordered TiB Heather and received 2 healthy plants. Planted today and looking for ward to the purple flowers

1 June 2026
Rated 5 out of 5 stars

I have a balcony garden that gets…

I have a balcony garden that gets morning sun and then shade after noon. After years of planting what I wanted rather than what would flourish in my little ecosystem, I decided to plant begonias this year. Plant Addicts has a fabulous assortment of begonias, ranging from shade to part sun and they are absolutely flourishing! I didn’t know that begonias could be so beautiful!
Each plant arrived in perfect condition, obviously loved from the beginning. No more going to Home Depot and picking up plants that have seen better days. I’ll never buy plants anywhere else

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a icecap hedge rose recently…

I ordered a icecap hedge rose recently and it was packed great and the plant itself was full bloomed and beautiful. I was thinking about buying another one and a nice lady called ask me about the plant and I ordered another one on June 4. Today I decided to start a hedge. I don't remember the lady's name but want to thank her again for calling. Great plants and great service.

4 June 2026
Rated 5 out of 5 stars

I have ordered many plants

I have ordered many plants - climbing roses etc - always packaged extremely well so that plants arrive happy and healthy - would never consider ordering from any other nursery -

6 June 2026

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