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Plant Addicts Reviews 

2,120
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,357 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and health of the plants received, often noting they thrive quickly after planting. The ordering process is described as smooth, with efficient shipping and exceptional packaging ensuring products arrive in great condition. Many people also highlight the responsive and helpful customer service, appreciating their support and commitment to making things right. However, some customers also noted issues with plants arriving damaged or even dead, sometimes due to poor handling during transit. A few other people also felt that the plant size or quality did not always meet their expectations upon arrival.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the excellent condition, health, and... See more

Quality

People report positive experiences with quality, consistently noting that plants arrive in excellent, healthy... See more

Order

Customers consistently note positive experiences with the ordering process, highlighting its ease and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the fast and timely arrival... See more

Customer service

Consumers find customer service to be exceptional, with many reviewers highlighting the responsiveness, care,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The plants that I ordered arrived in excellent condition, and despite some delay before I planted them, they immediately showed their approval with blooms. I thought that the price was reasonable, an... See more

Rated 5 out of 5 stars

From start to finish, Plant Addicts is a great company, recommended to me by a plant-loving friend. The first time I ordered lilacs, I was astounded when the large boxes stood in my driveway, delivere... See more

Rated 5 out of 5 stars

This is a great company to check if you want to locate unique plants that are sometimes difficult to find. The ordering process works smoothly and plants are shipped quickly. Careful attention is paid... See more

Rated 5 out of 5 stars

JM was professional and courteous throughout the process. She kept me updated at every step and was quick to remind me with follow-ups that were neither intrusive or wasted.


Company details

  1. Garden Center
  2. Plant Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty

Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?

  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice

4,000+ Different Nursery Quality Plants Available


Plant Addicts Rewards

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$5 off your next order

Happy Plant Owners

Promo Codes

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,120)

1,320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

I am really enjoying the Crossvine Plant that I purchased from Plant Addicts. It arrived in excellent condition and is growing very well. The customer service and delivery was timely and professional.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

The plant I wanted

The plant I wanted - just in time

I had been looking at a plant but not decided. They emailed me that they were almost out so I jumped in and placed the order. Great service.

15 June 2026
Rated 5 out of 5 stars

Excellent quality and price

Careful and secure packing fo shipment and my plants arrived in excellent condition. I was amazed at the size and that there were berries already on them. I will definitely order from plant addicts again!

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Plant ID'd

Neighbor used their phone app to identify a plant in my landscaping that needed replaced. App said it was ragweed which made no sense. No nursery had it. So, I took a couple photos and sent in to Plant Addicts. Within an hour they identified it as Russian Sage. Spot on! They even noted that ragweed is not something that would be in landscaping. Fast, experienced and friendly!

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Arrived damaged beyond repair!!

The plant arrived damaged beyond repair, and the shipping experience was completely unacceptable. The box was destroyed, and the condition of the product made it clear that it had not been handled with the care a live plant requires.

To their credit, I submitted photos and received a refund right away.

That was appreciated, but a fast refund does not erase the fact that the order failed completely.

I am still giving Plant Addicts only 1 star because I did not receive a usable plant, and now I have to spend additional time trying to find a replacement somewhere else. This was a frustrating and disappointing experience, and better packaging and shipping standards are clearly needed.

3 June 2026
Plant Addicts logo

Reply from Plant Addicts

Hi Dean,

We sincerely apologize for the delayed response to your feedback, and we're truly sorry to hear about your experience.

Thank you for reporting the damage to us as soon as your order arrived and for providing photos. Your prompt communication allowed our Customer Service team to review the issue quickly and process your refund without delay.

While we take great care in packaging every plant before it leaves our nursery, we unfortunately have limited control over how packages are handled once they are in transit with the shipping carrier. Because we know that unexpected shipping damage can happen, we offer our Arrival Guarantee to give our customers peace of mind. If a plant arrives damaged or in poor condition, we're happy to provide either a free replacement or a full refund, depending on the customer's preference.

We completely understand your disappointment that your order did not arrive in usable condition and that you now have to spend additional time finding a replacement. Your feedback is valuable, and we will continue working with our nursery and shipping partners to improve the delivery experience for our customers.

Thank you for giving us the opportunity to make things right, and we hope we'll have the chance to provide you with a much better experience in the future.

Sincerely,
The Plant Addicts Team

Rated 5 out of 5 stars

Awesome trees; Great customer service

Awesome trees, great customer service. I got a replacement tree for one that was damaged. It's been in the ground for a few weeks, and looks great. All 3 of the trees I ordered look great, even the damaged one. I went ahead and planted it, just to see if it would survive, and it seems to be thriving. If I'm looking for trees or plants, I'll definitely check Plant Addicts first.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality plants and flowers!

Excellent quality plants and flowers!! I mean excellent!! Packaged VERY well. Reasonably priced and arrived in PERFECT shape. Plant Addicts is impressive!! Will be ordering again. I highly recommend.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Indubitably 5 stars!! Wow!!

I’m absolutely blown away by the quality of these mock orange plants. I bought the 3# (3 gallon) size and they arrived about 2 feet tall and covered in blooms. One plant was cunningly packaged and arrived securely with negligible damage. The second plant arrived *outside* and alongside its box. It looked beaten half to death, yet because it was so healthy and in such good shape prior to the tortures of UPS, it has bounced back nicely. I am now a witness to the quality of plants sold by Plant Addicts. I am also especially impressed by their packing job. The plant was so securely braced, buffered and collared that I am incredulous as to how the second plant arrived free of its confines. You should have seen me trying to liberate the first plant from its box without hurting it. I was ridin’ high on the metaphorical struggle bus!
Nonetheless, 5 stars! I will absolutely be a return customer. Thank y’all so much for selling ‘Pearls of Perfume’ mock oranges! Indubitably 5 stars.

2 June 2026
Rated 5 out of 5 stars

The plant I wanted was hard to find…

The plant I wanted was hard to find anywhere! Not only did they have it, I received a lot of information that convinced me I made a good choice. I was also able to plant complimentary secondary plants. I must have emailed them ten times to make sure I was doing everything correctly. I always left reassured of what I was doing. Then the plants arrived--so healthy I couldn't believe it. And well packed. I'm on my way to doing a project that waited six years until I found the right people to help!

9 April 2026
Unprompted review

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