Planmyluxe Reviews 

237
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for being helpful, professional, and knowledgeable, often going above and beyond to ensure satisfaction. People frequently highlight the excellent service, noting the efficient and smooth booking process for their holidays. Many consumers appreciate the proactive communication, including courtesy calls to confirm details and provide reassurance before travel. Reviewers consistently find the company reliable and efficient, with many expressing their intention to use the service again and recommend it to others.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting specific team members for their... See more

Service

Customers had positive experiences with service, consistently praising the efficiency and helpfulness of the... See more

Holidays

Clients share positive opinions on holidays, with many reviewers praising the great experience and fantastic... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpfulness and... See more

Booking process

People report positive experiences with the booking process, highlighting it as easy, quick, and transparent.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more

Company replied

Rated 5 out of 5 stars

Mark was very polite, very professional, a good listener coupled with being very knowledgeable. Mark is a true Ambassador and I would highly recommend what he has to offer, to friends, family. Includi... See more

Rated 5 out of 5 stars

Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more

Company replied

Rated 5 out of 5 stars

I booked my Holiday through Eric . He was so efficient and pleasant. I received a follow up call from Mark to ensure I received all correspondence regarding my upcoming holiday to Turkey and also to e... See more


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

237 reviews

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4.9

All reviews

(237)

237 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plan my tour very best helpful i…Danny

Plan my tour very best helpful i REEFRR to my friends Danny was very best helpful

9 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Parmjit,

Thank you so much for your positive comments.Which will be passed on to Danny.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Sam was very helpful running through…

Sam was very helpful running through the holiday thank you

9 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Gary,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Sam was very helpful

9 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Gillian,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Danny was very helpful over the phone

Danny was very helpful over the phone

8 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Zurab,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Always a great service given by the…

Always a great service given by the company. Sam made contact to check all is well with holiday-thank you.

8 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Lynsey,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Mark called me today with confirmation…

Mark called me today with confirmation of our upcoming holiday
He Went through everything we needed to know and I felt confident that if we had any issues I could easily contact him
Thankyou

7 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Julie,

Thank you very much for your amazing feedback for Mark.We are thrilled that you were so impressed with his level of service.

Please do not forget that we are here and happy to help if you have any queries at all and We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Tour

Rated 5 out of 5 stars

well Mark was excited with the hhelp he…

well Mark was excited with the help he gave me for my holiday the service was 100 💯 p cent i be using your company again thank you Mark again

7 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Bertie,

Thank you so much for your positive comments.Which will be passed on to Mark.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Tanny was most helpful with dealing my…

Tanny was most helpful with dealing my quiry . It was a pleasure doing business with him. My experience was on 7th July 2026. Hope to do business him again. Thank you for your hospitality.

7 July 2026
Unprompted review
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Reply from Planmyluxe

Dear Jasvir,

Thank you so much for your positive comments.Which will be passed on to Danny.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Dany was very helpful regarding the…

Dany was very helpful regarding the payment plan.

7 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Jeanna,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Danny was very helpful with the payment…

Danny was very helpful with the payment plan

7 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Steven,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Danny was very helpful in terms of…

Danny was very helpful in terms of helping me with the payment plan for my holiday. I would thoroughly recommend using this company, I refuse to use anyone else when it comes to travelling!

7 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Jinae,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Mark Gibson's and team was very good…

Mark Gibson's and team was very good and efficient and pleasant too

5 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Ashwin,

Thank you so much for your positive comments.Which will be passed on to Mark.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Speaking to Mark very helpful and make…

Speaking to Mark very helpful and make our holiday pleasant 👌👍

6 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Manjit,

Thank you so much for your positive comments.Which will be passed on to Mark.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Fabulous service as always.

Fabulous service as always.

5 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Customer,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Had a curtesy call from Mark

Had a curtesy call from Mark
A week before my travel date
He checked that all my information was correct so very helpful .

5 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Yvonne,

Thank you so much for your positive comments.Which will be passed on to Mark.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 4 out of 5 stars

Holidays

Sam gave me a courtesy call today to confirm the holiday which was great. At first we were sent to a hotel/bungalow which the reviews said were awful and not safe but Plan My Tour sorted it out and transferred us to another hotel

5 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Glenda,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

The pick up from the airport and hotel…

The pick up from the airport and hotel in Barcelona was good

31 May 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Francisca,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very professional

Very professional, especially Marc. Looking forward for my holiday

5 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Corina,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Mark was very helpful

Mark was very helpful through the process of booking the holiday very understanding and listened well.. Would recommend

4 July 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Jordan,

Thank you so much for your positive comments.Which will be passed on to Mark.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

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