PizzaExpress Reviews 

452
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Evaluating 114 reviews, most reviewers were unhappy with their experience overall. Customers frequently found the product quality disappointing, describing pizzas as bland, cold, or poorly cooked with minimal toppings and small portions. Many also felt the food was overpriced for its quality, with some mentioning increased prices and poor value for money. Reviewers often reported issues with the food's taste, texture, and presentation, noting it often felt stale or inedible. However, some customers also noted positive interactions with staff, praising individuals for being friendly, helpful, and attentive, which sometimes enhanced their dining experience. Conversely, a small portion of people felt dissatisfied with the service, citing issues like long waits, unhelpful staff, or unclean tables upon arrival.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many praising individual employees for... See more

Product

Users describe negative interactions with product, with many reviewers expressing disappointment regarding... See more

Service

Clients share ambiguous opinions on service, with many reviewers praising specific staff members for being... See more

Quality

Customers had negative experiences with quality, frequently reporting issues such as small portions, meagre... See more

Price

Reviewers highlight dissatisfaction with pricing, noting that prices have increased considerably, making... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Great customer service but really disappointed with the food. We visited Pizza Express because our child loves it but we could get much better pizza elsewhere. My pizza was soft (only just cooked) and... See more

Rated 1 out of 5 stars

Pizza Express branded supermarket pizza a bad joke! Bought one of these abominations from Sainsbury's, never again will I buy a Pizza Express product/pizza or visit one of their restaurants -... See more

Rated 4 out of 5 stars

We visited the Pizza Express in Barrett Street/ St Christopher’s Place during the busy and very hot half term week. It took a little while to be seated, they seemed a couple of staff short (hence the... See more

Rated 5 out of 5 stars

Visited here with my elderly mum & Auntie, no booking on a saturday evening along with a 2 year old. We were greeted pleasantly by Lauren (staff) who sat us at a lovely table not far from the door.... See more


2.5

Poor

TrustScore 2.5 out of 5

452 reviews

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2.5

All reviews

(452)

116 reviews in the last 12 months

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Rated 3 out of 5 stars

Things are not always what they seem!!

Went to Pizza Express Farnham today, what a surprise I got when I ordered a Leggera pizza, which I enjoy normally due to the salad pizza combo, but not today! There was a huge portion of rocket obviously used to hide the fact the hole cut out the centre has increased! Basically it’s a pizza crust with salad for an extortionate cost, shocking and very disappointing!

31 March 2026
Unprompted review
Rated 1 out of 5 stars

Pizza Express is a total joke

Pizza Express is a total joke, one of the worst restaurants ive been in. we had a terrible meal in Stamford and the hQ staff were useless in my complaint. so my advice, avoid all PE restaurants unless you want to eat poorly. the salads are awful and the starters tiny. avoid.

30 March 2026
Unprompted review
Rated 4 out of 5 stars

Pizza Express - Hull

I decide to try this out before heading to the theatre for a night out. Excellent service from start to finish, the food was amazing and very tasty. The only downside was I was sat on a table for two by the door, so every time someone opens it the wind came it, not great when trying to eat.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Southampton west quay

Southampton west quay. Wow. How bad can it get. New recipe chicken Caesar salad. Terrible. No egg no lettuce and dressing out a a tube on the side. asking for the dough sticks

Could not check in and staff said it’s not working so to get stamps you need to contact customer services. Goodbye.

Then they looked surprised at no tip.

Been coming here for 15 years but the last 4 or so have been dowhnhill. Never again

25 March 2026
Unprompted review
Rated 2 out of 5 stars

I used to love Pizza Express but have…

I used to love Pizza Express but have been really disappointed with the most recent experience.

6 of us ordering pizza and drinks , I chose a thin and crispy Romana Funghi Di Bosco pizza that promised Chestnut mushrooms (note the plural here), tomato with garlic, mozzarella and rosemary, finished with parsley and Gran Milano cheese at £18.95.

What I got was to be fair very tasty and the ingredients good quality but.... it was hard to tell which pizza I ordered as it wasn't much more than a basic pizza base with several areas having no topping at all and what amounted to a single very thinly sliced mushroom oddly dotted about the pizza . Cutting the pizza into 6 large equal pieces , 3 had no mushroom on and I didn't detect any rosemary at all.

The thin layer of tomato sauce and cheese did taste good and very garlicky, the base too was crispy and tasty and fresh parsley added to the top - but for nearly £19, a single mushroom sliced so thin you couldn't taste is not a mushroom pizza .

With drinks at nearly £8 a pop it turned out to be a very expensive meal for what it was. I understand places are struggling with rising prices and need to charge accordingly but cutting back on cheap key ingredints isn't the way to do it .

16 March 2026
Unprompted review
Rated 1 out of 5 stars

Collecting on 3 separate occasions

Collecting on 3 separate occasions. Once cold food. Twice they forgot drinks.

1087552 Ref Complained twice. Got free meal once.

Told second time that I couldn’t provide photographic evidence of missing drink. Tried escalating and told by Leanne Lamport that no escalation procedure exists.

28 February 2026
Unprompted review
Rated 2 out of 5 stars

Disappointed

I have always liked Pizza Express. But recently, their prices seem to have gone up considerably. Yesterday, we had two classic pizzas, one small beer & one soft drink. The bill was nearly £50, which did include a small tip. The food wasn’t very hot, and the use of ‘marble’ tables, means the food gets cold very quickly. I will only visit in future if I have Tesco vouchers towards the cost.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Lucy is amazing

Our waitress Lucy was amazing. I do have extremely high standards and Lucy delivered at every level.
Attentive without being intrusive, friendly, one of the best waitresses I believe I have ever had.

It is definitely worth choosing a night Lucy is working if you can

26 February 2026
Unprompted review
Rated 2 out of 5 stars

Romana Pizza base quality no longer thin and crusty

Pizza base quality is very poor especially the changed Romana base recipe, no longer thin and crusty but is thick snd soft. It is more like a large classic base than Romana base. Pizza express quality is getting poor and reducing sizes and not good value for money as prize too high.

17 February 2026
Unprompted review
Rated 1 out of 5 stars

Looked forward to Friday pizza…

Looked forward to Friday pizza after long week. Ordered with an hour to collect and not even told it was cancelled. There was a problem with the order, with no explanation. Found an email that refund would take ten days, which is disgusting. No call, no offer for alternative.
Considering Gold member, absolutely shocking. Went Dominos instead.
Considering the pizza and wings are tasty, terrible service.

13 February 2026
Unprompted review
Rated 1 out of 5 stars

Very unsafe for food

We've been here few years ago and was a nice experience, but today was a horrible experience, my wife pizza was with some hair on it, they replaced the pizza and the desert order came totally wrong. They offered the meal for free of charge but we didn't accept. That was on Stratford Westfield food court.

11 February 2026
Unprompted review
Rated 3 out of 5 stars

Overpriced for the quality - needs to do better

I really enjoyed my Romana American Hot pizza and the Merlot wine, however my wife's Leggera Giardiniera was nothing short of rubbish. The pizza base with the hole in the middle had no flavour, the filling was just some rocket leaves and the dressing was plain awful. All of that at a price of £17.95!
This was at the Beaconsfield branch, which we frequented when our son was young, but unlikely to visit again.

26 January 2026
Unprompted review
Rated 4 out of 5 stars

Pizza Express near London Bridge

The restaurant was fairly quiet so my friend & I were able to have a leisurely meal in a relaxing atmosphere. Lovely view of the Thames & St Paul's from the window. Our waiter (Hilario) was helpful, polite & friendly. My only slight criticism would be that the menu is not very varied. Otherwise, I'd definitely recommend a visit.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Over £100 spent on meal

Over £100 spent on meal, I ordered a pizza with anchovies, it came with two!!
When delivered it was all cold and the deserts were forgotten. £20 for a small pizza is obscene.
So sad because thirty years ago they made the best pizzas .

25 January 2026
Unprompted review
Rated 1 out of 5 stars

I totally agree with some comments…

I totally agree with some comments here. We haven’t been since our Calabrese pizza was removed from the menu. Our visit was so disappointing, the pizza dough is definitely not the same recipe, looks and taste like a tasteless’pancake’. The toppings are not better, under seasoned , bland , luke warm pizza. How can you make a pesto tastless?! So sad. 😞 We miss our ‘old good pizza express experiences’. No from us.

23 January 2026
Unprompted review
Rated 1 out of 5 stars

I WAS A GOLD MEMBER - BYE!!!!!

Went to Cambridge Regent Street ‘outlet’ at 8.25 pm. Lots of empty seats but told shutting kitchen at 9pm. Asked what time restaurant closes - told 9.30! Told them I was a gold member!!! Staff member walked off! Contacted the customer service team and received a totally patronising reply telling me how to book on the app or to use the telephone!!! Pathetic behaviour and a pathetic business. I WAS A GOLD MEMBER - BYE…

13 January 2026
Unprompted review

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