Scam site. Make it's really easy to add funds, then charges a $20 fee to transfer back to your account and makes it really difficult by requiring supporting documents from your bank. They literally do... See more
Company replied
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See what reviewers are saying
Don't trust this totalitarian company who FORCE you to use deep state app like google aut.( which censorship internet ) with small amount of money like few hundret euro, They hard like beton in they... See more
Company replied
I have been using the bots for almost 3 years and I am very satisfied with the application and browser platform. The support is uncomplicated (chat and email) and responsive. My issue was solved quite... See more
Company replied
Been using Pionex bots for 6–8 weeks. UI is smooth, bots are the easiest I’ve tried, and support replies in under a minute. Onboarding with house funds is a great way to learn. Security tip: on... See more
Company replied
Company details
Written by the company
The world's leading crypto exchange with 16 free built-in trading bots. With low fees and high liquidity, Pionex empowers traders to seize opportunities 24/7.
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2.5
Poor
608 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Very prompt reply and salved my problem.
15 November 2025
Unprompted review
God awful customer service
God awful customer service
I ask a simple question and I'm meet with a pre-written moot response from whatever bot is behind the customer service email address.
7 November 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback, and we apologize that your support experience did not meet your expectations.
To provide better and faster support, Pionex has created relevant tutorials and FAQ articles for the most basic and frequently asked questions from users. Therefore, as you mentioned, if your question is a simple one and our support team has already prepared relevant answers or articles, they will share those with you to enhance the support experience.
If you have any follow-up or additional questions, you are always welcome to continue the conversation and ask further. Our support team will assist you accordingly. Additionally, please note that Pionex provides official support only through live chat and email, and all customer inquiries are handled by human agents—no bots are involved in responding to user messages.
If you have any questions or need further assistance, please contact our official support team via the live chat feature on the Pionex website or app, or by email at service@pionex.com.
Dont use Pionex the bots are good they cheat you in the end
I cannot understand how they havent been sued. I initiated a transfer of 0.00037000 bit coin to my wallet in network and I find out they took 0.00026000 of it in fees. I recieved 7$ it was 39$ before they proceded to rob me.I looked back at the block chain and all details they literally stole my money.
3 November 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. We are glad to hear that you are satisfied with our trading bots.
We understand your concern regarding the on-chain withdrawal fee and would like to clarify how it is determined. The fee you pay when withdrawing crypto primarily goes to the blockchain network (miners or validators) for processing your transaction. Without this fee, the network would be unable to securely process and validate your transfer.
The amount of the fee depends on several factors, such as the blockchain network you select for withdrawal, the current network congestion, and the complexity of the transaction. Some networks have much lower fees than others.
For example, at the time of this response, Pionex supports BTC withdrawals via BNB Smart Chain (BEP20) and BTC Mainnet, with respective withdrawal fees of 0.000007 BTC (approximately $0.70) and 0.000018 BTC (approximately $1.80).
Please note that some platforms or wallets may charge deposit fees when you transfer funds to them. Therefore, we recommend that you first check your withdrawal history record in your Pionex account to verify the exact withdrawal fee charged. If you notice an excessive amount other than the amount shown in the Pionex withdrawal history page, it’s possible that the additional charge occurred on your destination wallet or platform during the deposit process.
If you have any questions or need further assistance, please contact our official support team via the live chat feature on the Pionex website or app, or by email at service@pionex.com.
Scam
Scam. I have fully verified account in 2 level.
But I cannot send any money. I do everything, google authenticator and email code verified. but still I need to make another face verifiction which I cannot thru on my device again.
This is scam for me. I dont use pionex again
3 November 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
If your account activity triggers the platform’s risk control mechanism, the system may prompt you to complete a facial verification process during asset withdrawals. This is part of compliance and AML (Anti-Money Laundering) requirements, which help protect users’ assets and ensure the platform’s compliance and AML integrity — making sure that the account owner is the one initiating the withdrawal.
If your current device is technically incompatible with camera usage, please use a device that supports it to proceed and complete the facial verification, as this step cannot be skipped.
If you have any questions or need assistance (other than issues caused by your device’s technical limitations), please contact our official support team via the live chat feature on the Pionex website or app, or by email at service@pionex.com.
Group of scammers.
20 October 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. Unfortunately, due to the lack of detailed descriptions, we’re unable to fully understand the exact issue you’re experiencing.
We encourage you to contact our official support team via the live chat function on the Pionex website or app, or by email at service@pionex.com. Our support team will be happy to assist you with any inquiries related to your Pionex account.
I experienced muBots liquidated at fake prices – full proof & timeline availableltiple wrongful…
I experienced multiple wrongful liquidations on my Pionex bots between Oct 10–15, 2025.
The platform recorded liquidation prices far below the real market prices on Binance, TradingView, and CoinMarketCap at the same timestamps.
When I provided over 60 screenshots and full price comparisons, Pionex support kept repeating generic responses like “everything was working perfectly”, without a single technical explanation.
This is not acceptable for a trading platform that holds client funds.
I have publicly shared the full timeline and screenshots on a well-known crypto discussion forum (you can easily find it by searching the title:
“Serious Pionex Error – Bots liquidated at fake prices”).
If you had similar experiences, please check that discussion, share your evidence, and help push for transparency.
Together we can expose what really happened during the October 10–11, 2025 market crash.
Official proof from Pionex’s own Terms of Service:
“Pionex services are not offered to residents of Singapore.
Users from Singapore are not permitted to create or use a Pionex account.”
Yet on their Trustpilot and official website, they publicly list Singapore as their registered business location and claim to operate “under Singapore’s financial infrastructure.”
This means they are officially based in Singapore, use Singapore’s credibility, but at the same time ban Singapore citizens from using the platform to avoid MAS (Monetary Authority of Singapore) regulation.
A company that hides from the laws of its own country while serving foreign users has zero transparency and zero accountability.
10 October 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. We take all concerns regarding liquidations seriously and understand how frustrating this experience has been for you.
We would like to clarify how pricing works on trading platforms. Different exchanges can show different prices for the same asset at the same time due to variations in liquidity, trading volume, and order book depth on each individual platform. This is a normal characteristic of decentralized markets where each exchange operates independently.
Regarding price comparisons:
*CoinMarketCap displays a volume-weighted average price aggregated from multiple exchanges, not the actual trading price on any single platform. Therefore, it should not be used as a reference for liquidation prices on a specific exchange.
*Other CEX platforms may show similar but not identical prices to Pionex due to independent supply and demand on each platform.
*TradingView aggregates data from multiple sources. When comparing prices, please make sure to filter and choose the coin pair aggregated from Pionex. You will see that each perpetual futures token pair price from Pionex matches the TradingView chart price aggregated from Pionex.
Therefore, if you notice any price differences and have a valid price comparison as mentioned above, please contact our official support team, provide the evidence along with the affected order IDs and your account UID, and our support team will assist with further checking, as we are committed to transparency and fair trading practices.
If you need further assistance, please feel free to contact our official support team through the live chat on the Pionex app or website, or by email at service@pionex.com.
I do not recommend anyone to use Pionex
I do not recommend anyone to use Pionex.
Their fees are high, and they don’t let you fully control your own funds, they don’t let you withdraw your own funds, they Will lock or take away your own money. Pionex locked my MLN (Enzyme) tokens after delisting them without any proper notice. On other crypto exchanges, if a coin is planned for delisting, users can see a clear warning message when they tap on the coin or receive an email notification. Unfortunately there is no such thing on Pionex. And they did not redeem the tokens immediately, I had to wait more than 7 days. During that time, the market price went above 17 USDT, but Pionex later sold my MLN and credited me by lowest USDT per token.
This delay caused a clear financial loss and missed opportunity. They sold my assets at a much higher price but paid me much less, and have not offered any reasonable compensation or explanation.
It feels like Pionex had full control of my own funds and acted without transparency. I believe they owe me the difference and should take responsibility for handling users’ assets fairly.
27 October 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. We understand your frustration regarding the MLN token delisting.
Regarding trading fees, Pionex's fees are actually among the lowest compared to most CEX platforms and remain highly competitive for both regular and VIP users. You can find detailed information about our fee structure here: https://www.pionex.com/en/fees
Concerning the MLN spot token pair delisting, Pionex issued the delisting announcement several days before the deadline, providing users with time to take appropriate action. You can review the delisting notification here: https://support.pionex.com/hc/en-us/articles/51606119657497
The announcement clearly stated that the token was not supported for withdrawal, and users concerned about price fluctuations were advised to sell their tokens before the deadline. For users who did not take action before the deadline, Pionex has been manually assisting with selling their tokens after delisting.
We want to clarify that Pionex did not lock your MLN tokens—they remained in your account both before and after the delisting deadline. The difference is that after the deadline, there was no longer a trading pair available for manual selling, requiring you to wait for Pionex to assist in the selling process on your behalf.
Regarding the selling price and timing, please understand that this process may take several days, as large positions may incur significant slippage losses if sold directly on the market. Our team must take necessary measures to avoid significantly impacting market prices, which could negatively affect all traders holding the same asset. While we understand this caused you frustration, Pionex cannot guarantee that assets will be sold at any specific price point, as market conditions fluctuate continuously during the execution period.
Thank you for your understanding & If you need further assistance, please contact our official support team via the live chat feature on the Pionex app or website, or by email at service@pionex.com.
Best bot exchange hands down very…
Best bot exchange hands down very simple to use and it has everything you need it's almost complete, only missing two features that i've personally requested, other than that very recommended
1 September 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you so much for your amazing review and for sharing your suggestions with us!
We truly appreciate your support and are glad to hear that you’re enjoying the platform. Our team is always working to improve the experience, and feedback like yours helps us get even better.
If you ever need any assistance, our support team is available 24/7 via the Pionex app/web live chat or by email at service@pionex.com. We’re always here to help and look forward to supporting you on your trading journey!
Pionex Support: Copy-Paste Lies, Mocking Users in Discord, Zero Accountability
⭐️ 1-Star Review — “Pionex Support is a Complete Joke — Copy-Paste Replies, Denial, and Disrespect”
During the October 10 crash, hundreds of users from the BitBull / Trademania trading community faced the exact same issue on Pionex:
The app and website froze, bots stopped responding, and margin transfers were stuck loading for minutes — making it impossible to react before liquidation.
The BitBull x Pionex Support Chat (inside the official BitBull Discord) had to be muted because chaos broke out — dozens of users reported identical problems, screenshots, and videos.
Even Pionex’s own support employees inside that channel responded with laugh emojis, mocked affected traders, and kept repeating the same useless templates.
Meanwhile, the so-called “support team” (Andy, Ben, Sean, Alfred — probably all the same person) keeps sending identical copy-paste replies that completely ignore what you write.
Each one contradicts the last:
– One says my bot was “already liquidated.”
– Another admits “visual delays” may occur.
– And another claims “no outage or delay ever happened.”
All of this while users in the same chat watched the platform freeze in real time.
To make it clear: BitBull and Trademania are not the problem here — they’ve been trying to escalate the situation responsibly.
The issue is 100% on Pionex, whose staff shows zero professionalism, zero transparency, and zero respect toward their users.
Even after multiple emails and days of back-and-forth, they refuse to share any backend logs, timestamps, or explanations — just the same robotic messages over and over.
This is not customer support. This is corporate gaslighting.
If you value integrity and accountability, stay far away from Pionex.
Update:
The company’s reply here is word-for-word identical to the e-mails I have already received from their so-called “support team” — sent by four different names (Alfred, Ben, Sean, and Andy) over several days.
Each message repeats the same lines about “sympathy” and “volatility” but completely ignores the actual facts I described:
– The Pionex app and website were unresponsive for several minutes during the price crash,
– margin transfers and bot controls were delayed or failed entirely,
– and hundreds of users in the BitBull community experienced the same issues at the exact same time.
Instead of addressing any of this, Pionex keeps demanding “screenshots” as proof of a system malfunction — something absurd to ask for in the middle of a live outage.
Their replies contradict each other and show no evidence that any real investigation was ever done.
Copy-pasted sympathy is not customer service. Transparency and accountability would be.
10 October 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Firstly, we wish to express our understanding of your situation. Experiencing such a significant loss can be stressful for anyone, and we extend our sincere sympathies for the losses you have faced.
After a thorough investigation, our investigation have confirmed that our system functioned normally during the recent price drop. However, if you experienced any technical issues and have relevant screenshots or video recordings showing that you were unable to operate your trading tools, please contact our official support team via the Pionex web/app live chat feature or by email at service@pionex.com. You can provide your account UID, order IDs, and the previously mentioned supporting screenshots and videos to our support team. They will assist you with further checking.
Additionally, while this situation is indeed unfortunate, we would like to respectfully recommend that perpetual futures traders ensure their positions are properly maintained according to the maintenance margin requirements in highly volatile markets. Always set an appropriate stop-loss order for each trade to help prevent further losses. The cryptocurrency market inherently carries risks, and we genuinely hope you can recover from this experience.
Thank you for your understanding and continued support as we remain committed to providing a reliable, transparent, and user-friendly trading experience.
Recovery of funds
I have been using pionex for a while. Once I mistakenly deposited tokens to an address in polygon, chain that they don't support, they help me recover my funds to the sending address while being very communicative and responsive through the whole process. Very happy with the app and with support.
21 October 2025
Unprompted review
Dont care about the cosumer
21 October 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback. We sincerely apologize if your experience with Pionex has not met your expectations. At Pionex, customer care is fundamental to our operations, and we take all feedback seriously.
We would greatly appreciate the opportunity to better understand your concerns and address any issues you may have encountered. Please contact our official customer support team via the live chat function on the Pionex app or website, or by email at service@pionex.com, and include your account UID along with details of your experience. This will allow us to investigate thoroughly and provide the assistance you need.
We truly value your feedback and remain committed to delivering the high standard of service our users deserve.
Extremely risky trading platform…
Extremely risky for leveraged trading because of very poor liquidity on this platform !!
To be completely avoided in times of high volatility!!
10 October 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Pionex market makers provide in-depth liquidity for our perpetual futures traders. You can check the specific liquidity data on the Pionex app by selecting the perpetual futures pair you wish to trade, scrolling down, and clicking on the [Liquidity] tab. There, you can view the liquidity depth data, order book, and transactions.
If you still notice any issues, please don’t hesitate to reach out to our official support via the Pionex web/app live chat function or by emailing service@pionex.com. You may also provide detailed feedback, along with any necessary screenshots to support your claim. Our official support team will assist you in further checking and addressing any concerns you may have.
Transferred funds to a token that was…
Transferred funds to a token that was not listed. Contacted support and they assisted me quicker than I expected. I will be receiving my funds in 30 days. Great work team. Thanks.
4 October 2025
Unprompted review
I have been using this exchange…
I have been using this exchange platform for 5 years now and i have to say they are the best, they've updated the platform to a whole different level. I have been resesrching, learning and tried to understand every single bot they created. Most of the people who join on pionex leave bad reviews because they do no know how the bits work, it's very hard for a noob to understand how all these works, even some of my friends left bad reviews because they didn't know what they were doing and had negative unrealized losses with bots. The app is perfect, the customer support is perfect just join the telegram group and ask anything, the lowest fees I've seen and now they've even have a crypto card. For me this is the best platform. The only negative thing for me is that they still aren't regulated so I'm Afraid to put lot's of money in this platform, however they have a pending approval for regulation in Singapore. If that gets accepted i could invest even 40% of my total wealth.
1 October 2024
Unprompted review
SCAM - They don't honor their promises!
Pionex clearly promised a $50 bonus for registering for an event, as confirmed by their support employee. A specific credit time was given - Friday before 23:59:59.
However, when the bonus was not credited and I asked for an explanation, they justified it falsely, claiming that a deposit and trading were required - conditions that were never mentioned before.
This behavior is pure deception. A platform that does not keep its simplest promises and makes up conditions after the fact is completely unreliable. I BEG YOU, DO NOT PUT YOUR MONEY HERE! Your funds could be at risk.
23 September 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
If you are referring to the New User Event task in the Reward Hub, please note that each task may include subtasks that need to be completed in order to fully unlock the rewards. You can find these subtasks by clicking the tooltip button (i), which provides detailed information for each main task.
For more details, we encourage you to visit our event page: https://www.pionex.com/en/futures-bonus
If you need further assistance, please contact our official support team through the live chat function on the Pionex app/web or by email at service@pionex.com.
Fast bots, strong security — beware fake Telegrams.
Been using Pionex bots for 6–8 weeks. UI is smooth, bots are the easiest I’ve tried, and support replies in under a minute. Onboarding with house funds is a great way to learn.
Security tip: only use in-app support. I fell for a fake Telegram “Pionex” bot and got hacked, but Pionex froze my account before I lost all USDT. Regaining access takes effort, but that’s a good safeguard.
No withdrawal issues so far — I move funds between exchanges regularly. Negatives: my account is still frozen, so I can’t create bots until I finish their proof process.
Overall: easy bots, fast support, solid platform. Stay safe with 2FA, VPN, and a password manager.
18 September 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
We are glad to know that you are satisfied with our trading bots, support services, user interface, and the security measures Pionex takes to safeguard users’ assets in situations like the one you have faced.
Regarding the unfreezing of your Pionex account, we encourage you to follow the instructions provided by our official support team and submit the necessary requested details. This will allow us to verify your information and proceed with your unfreezing request.
If you need further assistance, please contact our official support team through the live chat function on the Pionex app/web or by email at service@pionex.com.
Had an issue with an error coming up…
Had an issue with an error coming up when trying to access future bots.
Got a quick response in the chat. Issues had to be passed on to another dept. Took 24hrs but was resolved & got email notification letting me know.
Inconvenient at the time but at least up & running again.
21 September 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
We are glad to hear that our official support team was able to assist you in a timely manner and resolve the issue you experienced with our trading bot.
If you need any further assistance, please contact our official support via the Pionex web/app live chat function or by email at service@pionex.com.
Another Improvement for Pionex
Hello, I see that you are continually improving the exchange and the Bots. Thank you, you have the best Bots in the world. I use your exchange all day, every day. I want to recommend another change that would help with my day-to-day trades. On other exchanges, when you place an order, place a stop loss, or place a take profit, they give you an "option checkmark" to turn off that confirmation message from ever appearing again. They also give you the option to opt out of the confirmation message when you move the Order Line bars and the TP/SL Control Bars. Having to confirm moving these Bars every time takes twice as long, and when scalping fast trades, it can cause you to miss the move entirely. Other exchanges have a little opt-out check when these messages first appear, and Pionex users would benefit greatly if we had that same choice. If you already offer this choice, I can't find it.
18 September 2025
Reply from Pionex
Dear User,
Thank you for your positive and detailed feedback. We’re glad to hear that you are enjoying our trading bots and services, and we truly appreciate your suggestions for improvement.
Regarding your suggestion, the function you mentioned is already available in both the Pionex app and web. Please see the steps below:
In App:
Ⅰ) Spot: Go to [Trade] → [Spot], click the three dots in the upper-right corner, choose [Trading Preferences], then disable “Confirmation required to place orders.”
Ⅱ) USDT-M Futures: Go to [Trade] → [USDT-M], click the three dots in the upper-right corner, choose [Trading Preferences] → [Cross & Isolated Settings], then disable “Confirmation required to place orders.”
Ⅲ) Coin-M Futures: Go to [Trade] → [Coin-M], click the three dots in the upper-right corner, choose [Trading Preferences] → [Multi-positions Settings], then disable “Opening Confirmation.”
In Web:
Ⅰ) Spot: Go to the manual spot trading page, click the settings icon in the upper-right corner, and disable “Confirmation required to place orders.”
Ⅱ) USDT-M Futures: Go to the manual futures trading page, click the settings icon in the upper-right corner, open the Cross & Isolated Settings tab, and disable “Confirmation required to place orders.”
Additional Note:
In both the app and web, the confirmation window has a checkbox at the bottom labeled “Do not show again” for both order placement and TP/SL adjustment windows. Enabling this option will also disable the confirmation window.
If you need further assistance, please contact our official support team via the live chat function on our website or app, or by emailing service@pionex.com.
Horrible as not returning funds
17 September 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Unfortunately, based on the feedback you provided, we were unable to identify the exact issue related to your funds.
To assist you better, please contact our official support team via the live chat function on our website or app, or by emailing service@pionex.com.
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