Scam site. Make it's really easy to add funds, then charges a $20 fee to transfer back to your account and makes it really difficult by requiring supporting documents from your bank. They literally do... See more
Company replied
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See what reviewers are saying
Don't trust this totalitarian company who FORCE you to use deep state app like google aut.( which censorship internet ) with small amount of money like few hundret euro, They hard like beton in they... See more
Company replied
I have been using the bots for almost 3 years and I am very satisfied with the application and browser platform. The support is uncomplicated (chat and email) and responsive. My issue was solved quite... See more
Company replied
Been using Pionex bots for 6–8 weeks. UI is smooth, bots are the easiest I’ve tried, and support replies in under a minute. Onboarding with house funds is a great way to learn. Security tip: on... See more
Company replied
Company details
Written by the company
The world's leading crypto exchange with 16 free built-in trading bots. With low fees and high liquidity, Pionex empowers traders to seize opportunities 24/7.
Contact info
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2.5
Poor
608 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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Payonex Broker Frauds Users Under the Pretext of Authentication
I deposited around $300USDT into Pionex using only an email account, without completing KYC. I was not aware that users from my region are restricted until I tried to make a withdrawal.
Now my account is frozen, and I am being asked for KYC, which I cannot complete due to regional sanctions. I fully understand the platform’s policy, but I respectfully requested a one-time withdrawal and account closure, which has not been accepted.
I am not attempting to trade or continue using the platform. I simply want to recover my own funds and close the account.
Pionex has not provided any fair solution. This is extremely disappointing and feels like they are holding my funds hostage.
I will continue to share my experience on other crypto forums if there is no response or resolution.
All I ask is to be allowed to withdraw my own money. Please do better.
17 July 2025
Reply from Pionex
Dear User,
Thank you for your feedback.
Pionex operates under strict regulatory guidelines and adheres to Anti-Money Laundering (AML) requirements and Know Your Customer (KYC) policies to protect all users and ensure the platform remains a safe and reliable environment for cryptocurrency traders. Therefore, users must complete at least KYC Level 1 before using Pionex services, including deposits. It is not possible to deposit without completing KYC Level 1.
During the KYC Level 1 verification process, users must acknowledge that they are not from sanctioned regions or countries in order to proceed. If you are from a sanctioned country or region and falsely confirm otherwise during KYC Level 1, this would be considered a violation of Pionex's KYC policy.
Additionally, if the system’s risk control mechanism flags your account activity, it may prompt you to complete KYC Level 2. In such cases, it is mandatory to comply and complete the Level 2 verification.
Therefore, unfortunately, Pionex is unable to violate AML or KYC policies by allowing or assisting users from sanctioned regions or countries to initiate transactions unless they complete KYC Level 2 and provide proof that they are not from a sanctioned region or country, as previously acknowledged during KYC Level 1.
If you need any further assistance, please contact our official support team via the live chat function on our website or app, or by emailing us at service@pionex.com.
I've been using it for 2 years and so…
I've been using it for 2 years and so far I'm satisfied. The payouts have been fine.
13 July 2025
Unprompted review
After you deposit your money on Pionex
After you deposit your money on Pionex, you can say goodbye to your money, because it's happening with Me. I deposited 150usd when I tried to withdraw 120usd, they don't let.
7 July 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
If your funds are currently occupied in trading bots, unfulfilled limit orders, or products under the Earn section, you will not be able to withdraw the portion of funds involved in those orders.
We suggest checking the occupation status of the asset you are trying to withdraw and closing any associated orders to make your funds available for withdrawal. Once the funds are no longer in use, you should be able to withdraw them successfully.
If you need further assistance or have any questions, please contact our official support team via the Pionex website/app or by email at service@pionex.com.
TOTAL SCAM
TOTAL SCAM
Avoid using. This app encourages you to transfer fund into it, but then the support team use multiple excuses to lock your fund and ask you for their transfer into their account, that you have no way to get back your fund.
All operations did is through the Pionex app downloaded via Apple AppStore. The communication email that interacts with me is @pionex.com, that handled by two official customer representative, one called Ivan, the other called Sean.
This is a real case, verifiable, with solid concrete evidence. I’m being scammed. You want to be the next one?
9 June 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Based on your description, it is clear that you have interacted with scammers and not with the official Pionex support team. Please note that the official Pionex support team will never ask you to transfer funds from your Pionex account to any other account.
Additionally, Pionex does not provide official support via social media. The only official support channels are the live chat function on the Pionex website or app, and email at service@pionex.com.
If you need further assistance, please reach out to our official support team and provide your account UID along with a brief description of your issue. Our support team will assist you promptly.
No Live Chat No email contact provided
I tried to delete my account after discovering that it wasn't for me. After Many attempts, I finally got the two-factor authentication, it asked for a Document ID#. However, nothing was provided, or no indication of what the number is. I tried to do the live chat, with no response after waiting 25 minutes and tried again with the same result, nothing...so there is no live chat. I tried the email contact, but it provided no email address; instead, it took me to my inbox with no email contact information. SO, No Live Chat, no email contact and some mysterious code they don't provide to delete the account. I would not recommend this service at all!! Seems like a big SCAM
1 July 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
The "unique code" refers to the unique identification number found on the identity document you used for identity verification with Pionex.
For example, if you used your driver's license for the verification process, please enter the unique license number, including any leading zeros if applicable.
In addition, if you need assistance with the steps to delete your Pionex account, please refer to the following tutorial articles that provide a step-by-step guide:
How to Delete Account (App): https://support.pionex.com/hc/en-us/articles/9913946466585
How to Delete Account (Web): https://support.pionex.com/hc/en-us/articles/9913097716889
If you have any further questions or need additional assistance, feel free to reach out to our 24/7 official support team via the live chat function on the app or website, or by emailing service@pionex.com.
Reliaable with a friendly customer service
As far as I can see, Pionex seems to be an extremely reliable platform. If you invest a small part of your assets with Pionex, you can expect kind and helpful customer support. But make sure that you know what you are doing. Never invest more money than you are prepared to lose. And don't be in a hurry. Let the bot work for you for a longer time.
29 June 2025
Unprompted review
Their AI strategy or whatever gives…
Their AI strategy or whatever gives only negative balance. Maybe their algorythm doesn't count some extra charges or st like that.. generally waste of your time and money!
20 June 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
The AI 2.0 parameters in grid strategies are generated based on historical market movements and are provided as a reference for users. Since these parameters are derived from past market conditions and it's impossible to predict the future behavior of any specific coin pair, there is no guarantee of total profit when using AI-generated parameters. However, the bot can assist you in executing grid strategies more efficiently, allowing you to earn grid profits.
If the market moves against your selected trend, you may incur higher unrealized losses than your grid profit, which could result in a negative total profit. In such cases, you can either wait patiently for the market to shift in your favor, or—if you lack the confidence to tolerate further unrealized losses—you can use the built-in stop-loss feature in the bot to mitigate your losses.
If you’d like to learn more about AI 2.0 Grid strategies, feel free to check out this article: https://www.pionex.com/blog/botai2_en/
We also welcome you to join our social media communities to exchange knowledge with other bot traders:
Telegram: https://t.me/pionexen
Discord: https://discord.gg/F5x4kD2XYB
If you have any further questions or concerns, feel free to contact our official support team via the live chat feature on the web/app or by emailing us at service@pionex.com.
Some concerns, but great bots
I love their grid bots, performance is great.
I earned about 7.000 USDT in a week, however i feel unsafe keeping larger amounts on their platform 25.000 USDT+ simply because of many bad reviews online (people having issues withdrawing funds)
It just feels unsafe. I had no issue withdrawing my 24k plus USDT though.
But i would hate to reach 100.000 USDT or more, and then have issues with withdrawing my funds. For that reason i cant use this platform with ease of mind. Either i have to leave, or trade with much smaller amounts.
17 June 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
We're glad to hear that you're enjoying our trading bots and have been able to make substantial returns in a short period of time. We're also happy to know that your withdrawal experience was smooth and satisfactory.
Regarding your concern about the negative feedback related to withdrawal issues posted by others, upon closer examination, you'll notice that these reviews typically fall into two main categories:
1. Fraudulent or spam reviews: These are often posted by individuals who are not actual Pionex users. Many of them falsely accuse our platform of withdrawal issues while simultaneously promoting scam platforms, claiming those alternatives can help recover funds. We actively report such misleading and fraudulent reviews to Trustpilot and work with their team to have them taken down.
2. Users violating platform terms or compliance requirements: In some cases, accounts are temporarily frozen when users fail to comply platform’s terms or compliance requirements. These users are asked to cooperate by providing the necessary details or documentation to resolve the issue. Pionex strictly follows regulatory guidelines and Anti-Money Laundering (AML) policies to ensure a safe and reliable trading environment for all users. Accounts that don't meet these requirements are restricted until the investigation is complete and compliance is met.
We hope this helps you better understand the context behind some of the negative reviews. Please rest assured that Pionex is committed to maintaining a secure and trustworthy platform.
We also welcome you to join our social media communities, where you can communicate with fellow Pionex users and our community admin teams until your concerns are resolved:
Telegram: https://t.me/pionexen
Discord: https://discord.gg/F5x4kD2XYB
If you have any further questions or concerns, feel free to contact our official support team via the live chat on our website/app or by emailing us at service@pionex.com.
They blocked my wife’s account for no reason
They blocked my wife’s account for no reason regardless uncountable complaints leading us to above mentioned issues addresser in my profile picture. Please try and reply to complaint because It will be my last time here
27 February 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
The Trustpilot profile picture you're referring to is promoting a non-official scam website. It has no affiliation with Pionex, and they cannot assist Pionex users in any way.
If you're experiencing genuine issues with our platform, please contact our official support team through the live chat function on our website or app, or by email at service@pionex.com.
Our team is ready to address any specific concerns you may have.
Future with pionex is a rip off
14 June 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Unfortunately, based on the feedback you provided, we are having difficulty understanding the specific issue you encountered.
We encourage you to contact our official support team via the live chat function on our website or app, or by email at service@pionex.com. Please provide detailed feedback or a clear explanation of the difficulty you are facing, and our support team will promptly assist you further.
They make it so difficult to get your…
They make it so difficult to get your money back. Do not recommend at all.
Edit: they must have changed something, i made a request again and got my money back in a short time.
14 June 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Unfortunately, we’re unable to understand the specific difficulty you’re encountering during the withdrawal process, as no detailed feedback was provided.
Please contact our official support team via the live chat function on our website or app, or by email at service@pionex.com. Kindly provide your account UID and a more detailed explanation of the issue you’re facing. Our support team will assist you promptly.
The app is completely scam
The app is completely scam. They har frozen my account and unless I send too many documents that showed I did not breached the regulation, they freeze my account and just a robot send the same email to me when asking for help to resolve the issue. Don’t waste your money and time. You will not be able to withdraw your money.
14 January 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Pionex operates under strict regulatory guidelines and adheres to Anti-Money Laundering (AML) requirements to protect all users and ensure the platform remains a safe and reliable environment for all cryptocurrency traders.
If your account has been frozen, this means your account activity has breached our platform’s terms or compliance requirements. If you've received an email requesting additional information to support your case, promptly providing the requested documentation is the fastest way to resolve the matter. All information is handled confidentially and used solely for compliance purposes.
In addition, please note that all customer support tickets are handled directly by human agents. Currently, we do not utilize automated bots for case management or automated email responses to users.
If you need any further assistance, please contact our official support team via the live chat function on our website or app, or by emailing us at service@pionex.com.
112k ALGO vs Tyson the A-hole
I just tried to send 112,000 ALGO from Pionex.US to my Pera wallet in order to create a consensus node, and it took 3 hours and multiple Live Support chats, which ended with me threatening to file IC3 and FTC complaints if they don't give me my ALGO before the support agent "Tyson" would actually follow-through with his promise of "it will only take 1 hour to get your funds". I hit the thumbs down on the chat support and Tyson said "if I send you the funds now, will you remove the thumbs down?" and I said "WHY WOULD I? YOU LIED!" and he ended up sending the funds within 20-30 seconds thereafter (ALGO only takes about 10 seconds to transfer funds, but it took them 3 hours).
7 June 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
We are Pionex.com, and based on your feedback, we understand that you are a Pionex.US user. Please note that Pionex.com and Pionex.US are two separate entities, and we do not provide our services to U.S. residents.
If you have any feedback, questions, or need further assistance, please reach out to the Pionex.US support team via the live chat function on their website or app, or by email at service@pionex.us.
🚨 Don't use 🚨
This is a scam app.
Apparently, everything is ok, but
After a while, when you add funds to your wallet, they
freeze your account, and you can't do
anything ( withdraw...)
23 August 2024
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Pionex operates under strict regulatory guidelines and adheres to Anti-Money Laundering (AML) requirements to protect all users and ensure the platform remains a safe and reliable environment for all cryptocurrency traders.
If your account has been frozen, this means your account activity has breached our platform’s terms and/or compliance requirements. Please check the email address linked to your Pionex account, as our official support team may have sent you a message requesting additional information to assist with your case.
If you need any further assistance, please contact our official support team via the live chat function on our website or app, or by emailing us at service@pionex.com.
A terrible platform
A terrible platform, you'll watch your money disappear while fighting the app, customer service is a joke. This company needs to be investigated for fraud.
1 June 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Please note that the deposited funds will not "disappear" unless you withdraw them yourself or incur losses due to incorrect trading decisions.
Additionally, if you received Growth Funds from participating in events, those Growth Funds are subject to expiration and will be reclaimed. However, any profits generated using those funds can be kept. To learn more about Growth Funds, please refer to the following article: https://support.pionex.com/hc/en-us/articles/45028143748377
If you continue to experience issues, please contact our official support team via the live chat on the web/app or email us at service@pionex.com. Make sure to include your account UID and a description of the issue you’re experiencing so we can assist you more effectively.
The worst I invested $200 and copied…
The worst I invested $200 and copied one bot and then left some money just to see how it works. The bot kept going down by the day then all my money disappeared even the one that is not being invested. Frauds don’t waste your money please go to legit coinbase or something better
3 March 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
The profit from trading bots depends on various factors, such as the type of bot you use, the parameters you set, the asset selected, market conditions, and more. Therefore, trading bots do not guarantee total profits, but they are designed to assist you in generating grid profits.
However, if the asset you choose moves in a direction that does not align with your bot’s parameters and strategy, you may incur unrealized losses. Additionally, if you’re using a bot that operates in the perpetual futures market, there is a risk of liquidation. This means any funds associated with futures-related bots can be lost if you fail to maintain the required maintenance margin.
We recommend referring to the following blog articles to better understand how each trading bot works: https://www.pionex.com/blog/
In addition, we welcome you to join our community where you can engage with other bot traders to gain insights and experience: https://t.me/pionexen
If you have any further questions or concerns, please contact our official support via the live chat function on the Pionex website or app, or email us at: service@pionex.com.
Financial Fee
I've been using them for about 2 months now never had any issues until last Friday May 23rd when I was able to make a substantial amount and excess of $100,000 and at that time they told me that there was a financial fee for making over $5,000. Now beforehand the fee had always been taken out of the money that was being withdrawn until this time. So I'm at a standstill now and the only thing I can get from the customer service is that the financial feed needs to be paid and then the funds will be released. The problem is that when I went to transfer the funds from my bank they flagged it and asked for verification of the payment after I sent it to them they contacted me and said that they would not authorize that payment because on their database it shows that they're a high-risk company and have been reported for Ponzi schemes. This is the first time I had an issue with them I've made money on their Bots pretty much every time I've traded lost a little bit and then I got the hang of it and was able to substantially grow what I put in. I guess my question is is anyone else had this problem with a financial fee?
23 May 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Firstly, we're glad to hear that you were able to successfully use our trading bot to make profits—even generating a substantial return.
Regarding your concern, please note that Pionex does not charge any “financial fee” for users who earn over $5,000 in trading profits. We only charge standard trading fees based on executed transactions, and to this date, there are no terms or policies that impose additional fees based on over $5,000 profit thresholds.
Furthermore, our official support team will never ask you to pay extra fees—such as a “financial fee”—for processing withdrawals. The only applicable fees are network withdrawal fees, which vary depending on the network used. You can find the full list of official withdrawal fees here: https://www.pionex.com/en/fees.
As a reminder, please contact our official support only via the live chat feature on the Pionex website/app or by email at service@pionex.com.
Regarding the issue of transferring funds from your bank to your Pionex account: if your local bank does not allow or is unwilling to process transfers to crypto-related platforms, we recommend either using a different banking service provider or simply depositing crypto directly to your Pionex account instead. How to deposit crypto: https://support.pionex.com/hc/en-us/articles/4407283127577
If you have any further questions, please don’t hesitate to reach out to our official support channels.
Daylight robbery
I have transferred on the 9th of May 1000 Euros from my bank account to Pionex account as per Pionex instruction.
The transfer was processed by both banks, mine and HARMONIIE SAS in France, used by Pionex, but the money is still not on my Pionex account.
I have contacted Pionex customer support many times, they are always finding new excuses not to transfer on to my account, even they have acknowledged, that my money has been received by their third-party financial provider- Alchemy.
Entire business doesn’t look transparent at all, there is no contact to management, no address, nothing, the customer support probably operates from some remote countries.
I am filing the case through the local Police to Interpol and other relevant financial institutions. I would suggest all of you to do the same.
9 May 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
The transaction we acknowledged was your initial transaction, which was made with a different amount and has been successfully credited to your Pionex account.
Upon further investigation based on the payment receipt you provided, we discovered that the SEPA transfer was performed without first creating a deposit order through your Pionex account. It appears that you used Alchemy Pay’s bank details (HARMONIIE SAS) directly, which is not the recommended process. For future transactions, we strongly advise that you always create a deposit order through your Pionex account before initiating the transfer, just as you did with your initial successful deposit.
As of now, the €1,000 transaction you are referring to has not been credited to our third-party payment processor, Alchemy Pay. As a result, we are unable to credit this amount to your Pionex account. We suggest contacting your remitting bank to confirm whether the funds were returned by the intermediary bank.
If you have any further questions, please feel free to contact our official support team via the live chat feature on our website/app, or by email at service@pionex.com.
I am currently trying to retrieve money…
I am currently trying to retrieve money from Pionex. It is proving extremely difficult. The only company to transfer money they apparently deal with is Alchemy Pay, which refused to deal with people over 60 yrs of age. Funny, my age was not a problem when they took my money to begin with. If they do not resolve this quickly, there will be many more reviews from me here.
14 May 2025
Unprompted review
Reply from Pionex
Dear User,
Thank you for your feedback.
Alchemy Pay is a third-party fiat service provider. If they refuse to process your withdrawal due to specific compliance or risk control restrictions on their end, we kindly recommend using alternative withdrawal options, such as the crypto withdrawal function.
How to Withdraw Crypto [Web]: https://support.pionex.com/hc/en-us/articles/4407439202585
How to Withdraw Crypto [App]: https://support.pionex.com/hc/en-us/articles/8466772211865
If you need further assistance, please contact our official support team via the Pionex app/web live chat function or by email at service@pionex.com.
Reply from Pionex
Dear User,
Thank you for your feedback.
Unfortunately, your feedback was too vague for us to clearly understand your concern. In order to provide an appropriate response and continue improving Pionex services for a better user experience, we kindly ask that you provide more specific details.
If you are a Pionex user and have any issues, suggestions, or additional feedback, please share them with us in more detail. You can reach our official support team via the live chat feature in the Pionex web app or by emailing us at service@pionex.com.
We’re here to help and look forward to assisting you further.
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