Pikl Insurance Reviews 431

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Just renewed a Pikl policy. The phone service was efficient (no long waits) The call was handled by Leila who was helpful and personable Gordon Stobart

Company replied

Rated 5 out of 5 stars

So pleased to find PIKL as Furnished Holiday let (Air/Booking etc) so difficult to find as standard contents (I have a Leasehold flat where Freeholder insures the buildings) insurance frequently doesn... See more

Company replied

Rated 5 out of 5 stars

Pikl are like a breath of fresh air for someone looking for Airbnb public liability insurance as part of, or as an add-on, to their buildings and contents policy. There was also the bonus of being... See more

Company replied

Rated 5 out of 5 stars

I was looking a second home insurance. I was transferred to PIKL by Confused, as they specialise in 2nd home insurance. Access to PIKL was easy via Both Online and very efficient Phone service. Unf... See more

Company replied

Company details

  1. Insurance Agency

Written by the company

Pikl is a new insurance broker, specialising in products for the Sharing Economy. We cover you when you let your property to paying guests, you might let your home on Airbnb or let out your holiday home. Whether it's for a day or a whole year, we've got you covered!


Contact info

4.8

Excellent

TrustScore 5 out of 5

431 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

People who can answer questions & help answer the phone…

You quickly get actual people on the phone who are friendly knowledgeable & can answer your questions without putting you on hold forever, or worse failing to call you back. Light years better experience than other insurance companies, who wasted huge amounts of my time while never being able to properly answer if they could provide cover or not. I'm going to keep using them because it was a good experience taking the cover, sorted simply no messing about, and because calling back in about a question was again, smooth process for simple answers in no time at all.

21 August 2025
Unprompted review
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Reply from Pikl Insurance

Really encouraged to hear that you had a good experience with our customer team. Thanks for sharing.

Rated 5 out of 5 stars

urgent insurance cover.

We required insurance quickly in order to cover a electrical development at our property. Keith from Pikl was a delight to work with, he was very knowledgeable and quickly grasped our situation and needs. He made the whole process easy and straight forward.

31 July 2025
Unprompted review
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Reply from Pikl Insurance

Thanks for sharing David. We're glad to hear that you had a positive customer experience.

Rated 5 out of 5 stars

Amazing service throughout

Jasmyn and Jess were so helpful and kind from the outset, after what's been a pretty stressful few weeks trying to find insurance. They made the whole thing easy and lighthearted and, most importantly, finally got me the cover I need! Super grateful and definitely recommend.

8 August 2025
Unprompted review
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Reply from Pikl Insurance

Really pleased to hear that you had a good experience. Thanks for sharing.

Rated 5 out of 5 stars

Wonderful experience insuring through…

Wonderful experience insuring through Pikl. A stressful situation was made simple and straightforward by Keith who took us through the process with professionalism, kindness and good humour

15 July 2025
Unprompted review
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Reply from Pikl Insurance

Thanks for sharing. We are pleased to hear that you had a good experience with us.

Rated 5 out of 5 stars

Great knowledge & policy cover

Just taken new policy with Callum and great process, and cover extent looks much better than previous policy.

25 June 2025
Unprompted review
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Reply from Pikl Insurance

Thank you for leaving a review. We really appreciate it.

Rated 5 out of 5 stars

My experience was excellent Keith and…

My experience was excellent Keith and Will were well organised and polite. Dealt with my renewal swiftly and even saved me some money from last year’s policy too. Overall very impressed with the service and would truly recommend to anyone looking for an efficient and competitive service. Very professional team and liked the manner in which they handle my situation.

17 June 2025
Unprompted review
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Reply from Pikl Insurance

Hi Steve. We're really pleased that you had a good customer experience and we will pass your kind words on. Thanks for sharing.

Rated 5 out of 5 stars

Great staff.

I think this company is doing very well in its choice of staff. It made the experience of buying a new house insurance which includes doing airbnb from my home a surprisingly easy and pleasant experience. Hannah was extremely helpul , clear with the information and friendly to talk to. She got through it very quickly and i think found me a very reasonable quote so i signed up straight away. Thankyou Hannah. Prior to speaking to Hannah the people i was arranging the phone appointment with were also very friendly. No one sounded like a robot reading from script - which is so unusual today.

13 June 2025
Unprompted review
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Reply from Pikl Insurance

Thank you for your positive comments. I'm glad to hear that you had a good experience. We will let Hannah know.

Rated 5 out of 5 stars

Great customer service, Felxible insurance at a competitive rate

Pikl provided a very flexible insurance product for our multi unit holiday home. Many other insurers declined our property, but Pikl was able to find us a great product at a great rate, with the flexibility we needed. But what really made Pikl great was their customer service. Jasmyn was very helfpul, her explanations were clear, she was easy to communicate with, and she had great knowledge of the products and fantastic customer service. It was great to feel like I was talking to a real personable knowledgable human and not a scripted call centre. I highly recommend using Pikl.

12 June 2025
Unprompted review
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Reply from Pikl Insurance

Thank you for your kind words. We will let her know.

Rated 1 out of 5 stars

Incredibly high quote

Incredibly high quote , very misleading youtube advert

19 May 2025
Unprompted review
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Reply from Pikl Insurance

Depending on the amount of cover you require, our prices start from £39.99 for hosting only cover at the time of writing. Should you also require cover for your main buildings and/or contents as well, the prices for these are quoted through our panel of insurers. Like other insurance providers, the price quoted will be different for each individual and depend on a number of factors. We don’t currently have adverts on YouTube. However, if you have seen an advert like this, we would be grateful if you could bring it to our attention. We would also be happy to discuss your quote over the phone to see if there is anything we can do to help. If you would like to do this, please call us on 0800 254 5171 during our opening hours.

Kind regards,

The Pikl Team

Rated 5 out of 5 stars

Callum Reynolds at Pikl insurance was…


Callum Reynolds at Pikl insurance was very human and to be honest a pleasant experience renewing my house and hosting insurance for another year. Thank you Callum.

8 May 2025
Unprompted review
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Reply from Pikl Insurance

Thanks for sharing. We will let Callum know.

Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish by Keith and Francine. Very helpful, polite and listened to what I was requesting. Very enjoyable to talk to them both. I will certainly re contact.
Thank you both 😊

15 April 2025
Unprompted review
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Reply from Pikl Insurance

Great to hear that your experience went smoothly. Thanks for letting us know.

Rated 5 out of 5 stars

Such a personable service

Such a personable service , I felt really listened to and understood .
They called back when I was available and the insurance price was comparable.
Fully recommend
Thank you !

14 April 2025
Unprompted review
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Reply from Pikl Insurance

Pleased to hear that you had a positive experience with us. Thanks for sharing.

Rated 5 out of 5 stars

Great work Keith. Thank you.

Thank you to Keith for giving his time and expertise to go through the different options for my buy to let insurance. He got me an excellent deal. My renewal premium quote was for £362.05. He found a deal for me that was significantly cheaper £232.75. I was really delighted and appreciated his patience in answering my many questions and his efforts to find me a better deal.

10 April 2025
Unprompted review
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Reply from Pikl Insurance

Glad to hear you had a positive experience. Thanks for sharing.

Rated 5 out of 5 stars

Easy renewal for my short term let…

Easy renewal for my short term let property got me the best price and took ten minutes to complete .
Feel I’ve been dealt with efficiently and had a good price special thanks to the girl I delay with who was friendly efficient and polite think her name was Jasmine

13 March 2025
Unprompted review
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Reply from Pikl Insurance

Hi Mary. Thank you for letting us know.

Rated 5 out of 5 stars

Pikl renewal

I’ve just renewed with Pikl and had the very helpful Jasmyn to help. She was professional, warm and made the experience seamless! I also spoke to another colleague when I had some questions about my renewal quote and she was also very helpful!

10 March 2025
Unprompted review
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Reply from Pikl Insurance

Hi Laura. We're glad that you had a positive experience. We will let her know.

Rated 5 out of 5 stars

Very good experience

The phone was answered very quickly. Jasmin was very polite and helpful. Jasmin explained things very well to make sure we understood the insurance. She had to call back and was very quick and the policy documents were emailed over quickly after our phone call.

Over all a very good experience.

18 February 2025
Unprompted review
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Reply from Pikl Insurance

Great to hear that you had a smooth experience. Thanks for sharing.

Rated 5 out of 5 stars

Will was very helpful and went through…

Will was very helpful and went through every detail of what insurance I required to ensure I was happy with the policy.

13 February 2025
Unprompted review
Pikl Insurance logo

Reply from Pikl Insurance

Thank you for your comments. We're happy to hear that you have a positive customer experience.

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