I ordered a photobook my first dealings with Pics Me, The price was good, delivery and quality also, There was a slight problem with two of the photo's so I messaged , the reply was prompt, understan... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m so impressed with this company. I wanted to make a book for someone, and tried several sites who advertise heavily. All of them were considerably more expensive, and their website functionality wa... See more
Having been disappointed by other printers last year we decided to try picsme. We ordered calendars. The quality of the printing is very good, the website easy to use, the delivery was as pr... See more
I have been creating books with PicsMe for several years and every book they have printed is perfect . The quality is 100% and also a very good price. If you have any queries or problems just conta... See more
Company details
Written by the company
Say hello to your new gifting world. At Picsme, we are passionate about personalised gifting and it’s important that we get it right for you. We do everything with care and attention, and make it our mission to deliver your valuable memories in the most cherished way possible. Picsme are experts in print manufacturing and we are proud to offer one of the most efficient and affordable print on demand services available. We offer these on a wide range of personalised products which range from coasters to canvas’s, photobooks to mugs. Whether it’s a customised item for yourself, a treasured gift for a loved one, or even branded merchandise for your business, Picsme will have you covered. We are dedicated to offering a high-quality product at a low-cost. Welcome to Picsme! Our Production Our team of print professionals have earned themselves a good reputation and with the latest manufacturing technologies and equipment we can guarantee that your gift is in safe hands. We have full oversight of our production schedule and quality control is applied to every job that comes off our production line. Our Planet At Picsme, the planet is important to us, and we do what we can to reduce our carbon emissions and mitigate climate change. Being a direct manufacturer, we are able to source all of our materials which has minimal impact on the environment, and we are constantly working on new ways to ensure our carbon footprint is as sustainable as possible. Our People We care about our customers and our team at Picsme and everything we do is with passion and pride. Our customer service and production teams are well trained in every area of the business and we continue to help them develop when and where they need to. Our technology is market leading; we have kept it simple to provide total visibility of your job 24/7. Our fantastic team are true print experts and available to advise you at every stage of the production journey. Your experience is our top priority and we welcome your feedback. How it works Take your time to browse the website and choose from a vast range of products. We have carefully selected the right assortment of trending products to capture memories and deliver joyful emotions. Once you have chosen a product the website lets you upload your own photos or artwork. Dynamic fields enable you to personalise each item with free text, or you can choose from our wide selection of on-trend designs. Every item is printed with care and we have a meticulous eye for detail, meaning every item that leaves our factory is exactly as it should be. Once all items are printed, checked, and packed, they are shipped directly to your door to enjoy – easy! Don’t forget to share your designs on social media and tag us in them so we can share them too.
Contact info
Unit 5-6 Crompton Road, SN25 5AY, Groundwell Estate, Swindon, United Kingdom
- hi@picsme.co.uk
- picsme.co.uk
4.7
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despite paying extra for 3 day tracking…
Despite paying extra for 3 day tracking delivery I am still yet to receive my order approaching upon a week soon. I tried to contact but received a half hearted response where my questions were left almost unanswered as it was the third day. That tracking still only says that the label has been created. Extremely frustrating and resulted In me having to order elsewhere due to the uncertainty of the parcel.
1 May 2025
Reply from Picsme
Hi Mark,
Thanks for your review. We're glad to see your order has now arrived, though we understand the delay was frustrating—especially when you were expecting a quicker turnaround with tracked delivery.
While we dispatched your parcel on time, it’s clear that the courier didn’t update the tracking information as expected, which understandably caused concern. We’re following up with them to help avoid this kind of issue in the future.
If you'd like to discuss the shipping charge or if there’s anything else we can assist with, feel free to reach out at hi@picsme.co.uk. Your feedback is appreciated, and we're always looking for ways to improve.
Best regards,
Ben Marks
Customer Support Team
Picsme
Don’t bother.
Spent ages trimming and aligning my photos using their not very user friendly software. Placed my order and received 10 of the same photos tiles with the same picture.
Wrote an email to complain and received no help whatsoever.
Very disappointed.
Also the quality is very low.
You get what you pay for guess.
Wish I’d paid a bit more elsewhere now.
24 April 2025
Unprompted review
Reply from Picsme
Hi Terry,
Thanks for your feedback. We're sorry to hear you were disappointed with your order.
We've checked your email and your order details, and it appears the same image was uploaded and selected for all 10 tiles. While we understand how frustrating that result must be, our system processes exactly what’s submitted, and we didn’t receive any variation in the images attached.
That said, we’re always happy to help if there’s confusion during the design process—our support team is here to guide customers before orders are placed. We’re also continuously working to improve the ease of our editor based on feedback like yours.
Regarding the quality, we aim to offer good value with a balance of affordability and print standards, and we’re sorry to hear it didn’t meet your expectations this time.
If you'd like to revisit this with us or share more about what went wrong, feel free to contact us again at hi@picsme.co.uk. We do appreciate your feedback and the chance to improve.
Best regards,
Ben Marks
Customer Support Team
Picsme
All round great experience
All round great experience. I push the online software to the limit and get good results. Pricing is reasonable and print turnaround times exceptional. Thank you PicsMe
8 April 2025
The package was damaged and the product…
The package was damaged and the product too.
The pages are wavy and have scratches and the quality is not as good as I thought it would be
6 March 2025
Reply from Picsme
Thanks for taking the time to leave a review. We're really sorry to hear your order arrived damaged—that’s certainly not the standard we aim to deliver.
Damage during transit is rare, but when it does happen, we always want to make it right. If you haven’t already, please send a photo of the damage to hi@picsme.co.uk, and we’ll be happy to look into a replacement or refund for you.
We appreciate your feedback on the print quality too. While we aim to provide great value, we never want customers to feel let down, and your comments help us identify where we can improve.
Looking forward to sorting this out for you.
Best regards,
Customer Support Team
Picsme
Great Service
The card I ordered via Picsme was unfortunately damaged via Amazon delivery. I informed them and without fail they delivered a replacement card. Going above and beyond.
Highly recommended and will use again.
10 March 2025
Fantastic service
Fantastic service. It is an easy-to-use portal with super quick delivery. I cant believe how good the price was too
30 January 2025
Terrible printing
Terrible printing. Really fuzzy quality despite uploading a clear image. Very glad I ordered a prototype before buying 50+.
29 January 2025
Reply from Picsme
Thanks for your feedback, and we’re sorry to hear the print quality didn’t meet your expectations.
If the image you uploaded was clear, the result should reflect that, so we’d love to take a look. Feel free to email the original file and your order number to hi@picsme.co.uk, and we’ll be happy to investigate further.
We aim to produce prints that accurately represent the files provided, and if something went wrong in the process, we definitely want to know.
Best regards,
Customer Support Team
Picsme
Excellent Service
I made an A5 landscape 20pp book of precious drawings by my long gone grandad. The software was very easy to use and editing my book was easy. 8 books and free delivery. Print quality was great and postage was speedy. My family are delighted with them. Thank you PicsMe.
9 January 2025
Unprompted review
Absolutely delighted with quality …
Absolutely delighted with my purchase and amazed at the speed of delivery.
🫠Thank you
4 November 2024
Whats Happened?
Whats happened to this once excellent company that provided high quality products and a customer service second to none! A shell of its former self and no response since 5th September when I recieved a canvas on the wonk!
4 September 2024
Unprompted review
Reply from Picsme
Hi Shaun, I am sorry to see this, we however don't appear to have any emails from yourself since 29th June. Could you please resend your query across and we will sort for you immediately.
I created a 20 page soft cover A4 photo…
I created a 20 page soft cover A4 photo book using their excellent online programme - I found it to be the easiest for me on my MAC - really struggled with other sites that were complicated, un-intuitive, and in some case dysfunctional - perhaps they were designed for Windows.
I paid £4.89 plus postage for just one book - wanting to see what it would be like. I needn’t have worried - it was FABULOUS!!. Printed on good quality glossy photo paper. Well exceeding my expectations and terrific value compared to the opposition.
Pressed the button online this Monday and received it today Friday.
I am now about to order 12 more of these books and now working on my next project.
Well done PICSME.
4 October 2024
Unprompted review
I have never written a negative review…
I have never written a negative review before. However, I have been trying to contact PicsMe about an order that they sent with incorrect items in- they said they would replace it but simply stopped answering my emails before they did so. I have tried contacting them from another account however this has not worked either. I feel like I have been scammed out of my money and could not be more disappointed.
19 September 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.