Phoeracosmetics Reviews 

410
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers had a great experience with this company. Many customers frequently praise the products, describing them as amazing and of good quality, with particular love for items like lipsticks and foundations. Reviewers consistently highlight the fast and efficient delivery service, often noting how quickly their orders arrive. However, some customers also noted issues with product quality, such as items arriving damaged, broken, or being dry and unusable. A few other people also felt that the product's color or type did not accurately match the online representation or their order.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and experience; many customers praise the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the products as amazing, good... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly the products are amazing. However the blush I ordered was smashed in transit. So when I opened it it went everywhere. Delivered quickly. Very expressed and definitely ordering again. T... See more

Rated 5 out of 5 stars

I've been using phoera cosmetics for a good while because they are good quality, fairly priced, vegan. Promptly delivered, all good.


Company details


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3.8

Great

TrustScore 4 out of 5

410 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 7% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(410)

36 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Teresa 56 ireland

Love love love the foundation and the price is amazing. Better than a lot of high end foundations that I have tried. And just recently I tried their powder....works really well under the eye area.fantastic products all round.

27 September 2024
Rated 5 out of 5 stars

You have to try this foundation it’s amazing !

Absolutely the best foundation I have ever tried ! Forget about the huge brands with huge prices , I have tried them all , and along comes this little bottle of the most perfect light fresh glow . Can be used without any other product as it gives buildable coverage is not greasy or heavy feeling it’s just a miracle product. I am 55 yrs old I do have good skin but this gives my skin a healthy , youthful glow that lasts all day long . Try it you’ll be hooked. I’m on my fourth bottle. Love it

10 July 2024
Unprompted review
Rated 3 out of 5 stars

I love Phoera cosmetics, but disappointed in the eyeliner

I love Phoera cosmetics, and have used them for years now, and won't change to another brand. However, my recent purchase of the glitter eyeliner was really disappointing. I wanted gold, but it was out of stock, so I chose bronze instead. It was more red, than bronze. Also, the product itself was not easy to apply, and heavily clumped on my eyelashes. It wasn't very glittery either, mostly just gel. I won't buy that product again, but will continue with all the other products. Also, it's a real shame that the mascara has changed packaging, and now uses a lot more plastic. It's a vegan product, so why add MORE plastic to your packaging?

28 June 2024
Rated 5 out of 5 stars

Very user friendly web site

Very user friendly web site, my purchase arrived quickly and we’ll packaged and I was informed of despatch and delivery. My makeup is just lovely, beautiful to use and wear and the effect is exactly as described. Thank you I will be buying this product from now on.

25 June 2024
Rated 2 out of 5 stars

Terrible service

I received 2 out of 3 of my make up items. They said to let them know if I'd like a refund, or wait for the item to come in. I e.mailed them and received no firm answers. Second time I e. mailed, they didn't even answer. Heard nothing since (talking months). I DON'T RECOMMEND this company. The date of the experience is a close estimate.

8 March 2024
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

Rated 1 out of 5 stars

Scam Company - cheap quality -wont accept returns, wont refund

I was keen to receive this product after waiting for it nearly 3 weeks. The packaging was poor, a bottle in a bag. I opened the bag, the bottle was not sealed, looked at the foundation liquid and it looks, smells awful. I have not tried the product, I refuse to try it on my skin. I contacted customer service to ask for return and refund and I was told that if the bag was opened, they wont refund it. It’s a scam. As the bottle was not sealed, was not in a mini sealed box either, who knows who’s been using this bottle or what product is inside. That smell! Dont buy any products, they wont refund, accept any returns.

7 May 2024
Unprompted review
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

Rated 1 out of 5 stars

The makeup products were definitely…

The makeup products were definitely very old! Two lipsticks were broken. Have contacted their ‘Customer service’, no one answers the phone and no one has responded to my emails. Complete waste, never ordering again!

25 March 2024
Phoeracosmetics logo

Reply from Phoeracosmetics

Hi, we are very sorry to hear about your experience. Please confirm your order number to check if you purchased from us. As all our foundations come boxed. Also your review is not a verified purchase. It maybe you ordered from a different website

Rated 1 out of 5 stars

Order didn't arrive

Order didn't arrive. First email was ignored. Customer services advised I would receive a response within 24 hours after my 2nd email... No response. 3rd email ignored. Absolutely Appalling.

21 January 2024
Unprompted review
Rated 5 out of 5 stars

Great product and fast delivery

Great product and fast delivery, the only issue I had was that the website let me order four of them when in fact only 3 were sent as they only had 3 left

25 January 2024
Phoeracosmetics logo

Reply from Phoeracosmetics

Thank you for providing the information we have located your order. it was of 2x foundation samples. We will get replacements sent out to you. Apologies for the inconvenience.

Rated 4 out of 5 stars

It’s so easy to order online and all…

It’s so easy to order online and all products arrive quickly. I love phoera and would never go back to any other brand.
The only reason I haven’t given 5 stars is that I have to cut the plastic pot open to get out the last few applications of my foundation. This one could be in the Suzy tubes like the others phoera makes. Other than that I love it. X

8 January 2024

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