Phoeracosmetics Reviews 

Love these cosmetics. Just can’t fault them.

Have used the definition mascara for a number of years now.....tried others but always come back to this one!! People always comment on how long my lashes look so always recommend this to them!!
Easy to order and products came quickly

Items were as described and arrived quickly

I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise as amazing as Phoera. I use both foundations, full coverage and the lighter one in a tube, depending on the occasion.
Since internet years I have bought many foundations with many promises. All BS Finally I found Phoera which does what it says and the colours are great.
Thank you Phoera ❤️

They do not have a customer service department so you are out of luck if something goes wrong. I received the incorrect color and they basically did nothing, said too bad you opened the shipping box - yes the shipping box !!! So we can’t help you. I said how am I to know you sent the wrong color ? Any way they then ignored my emails after telling me to order again. NEVER AGAIN…Poor customer service gets you nowhere today.

I ordered 3 foundations on 20th March but only 1 arrived.
I contacted customer services immediately and got a response 2 days later apologising and told they would resolve this as soon as possible.
After 4 days of waiting I emailed again to only receive another apology and again was advised the items would be sent out along with some free samples.
After another 4 days of waiting I emailed yet again to be told they were sent on 27th March. I was advised they would check with the dispatch team and get back to me.
To date, 15 April, I am still waiting for a response and my missing items costing £20.97 but only received 1 foundation (£6.99).
I have used this website previously and have never had a problem but waiting 26 days since ordering and no satisfactory result from my complaint is not acceptable.
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Since writing the above review I have emailed them again on 27 April and to date, 01 May, I have had no response or received the missing items.
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PhoeraUK responded on 16 May asking for my reference so they can look into this matter so hopefully after 2 months I may get a positive result from my dissatisfaction. Only time will tell!

Update - they finally got back to me to say the item was out of stock and they will refund me. This is totally untrue as I ordered the same item earlier today but the have tripled the price, it was approx £4, now £10?
I ordered ages ago and despite contacting the company I've still not received my goods.
They asked for additional information which I supplied and have chased up again, still nothing.

Quick delivery and have purchased from here before but ordered something different and don’t think it is quite as good as other things I have previously purchased.

Love these cream eyeshadows, great colours and loads of pigment. Quick delivery

I’ve been using the foundation for about a year now & it’s the best I’ve used. My skin looks flawless & I wouldn’t use any other.
Perfect

Ive been using the foundation for a ling time. Super coverage easy to apply. Better than expensive foundation.

Always prompt with the delivery.
Brilliant makeup extremely good coverage. Better than anything I have tried.

This foundation is amazing & it’s the first time I’ve ordered from this site. I was thrilled to receive my order in 3 days, excellent service. Thank you

Just love the cosmetics and the lovely coverage of the foundation. I've had so many comments on how nice my make up looks. Will continue to use this product.

Nice coverage, good for sensitive skin

I love these products I have very sensitive skin and have no issues with them at all

My order never arrived

Very fast delivery.
Excellent product. Would recommend.
Emails answered quickly.
Well done

With so many skin hues it’s difficult to buy online. Having access to trial packs meant I could buy the right colour, more companies should do it, there are multiple reasons why people aren’t able to access shops in person.