I am 78 and still like to look presentable and groomed. I have brown age spots/sun damage and some red areas. I have never in all my many years of wearing foundation found one expensive or otherwise... See more
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Company details
Contact info
414, perry road, NG5 1Gs, nottingham, United Kingdom
- 07534572422
- aquapurityone@gmail.com
- phoeracosmetics.co.uk
Replied to 15% of negative reviews
Typically replies within 24 hours
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I received the wrong Foundation…
I received the wrong Foundation colour.I have emailed about it but haven’t been assisted or told the way forward.I ordered number 109mocha but received 110 truffle in a 109 mocha box.
Ordered eye shadows did not turn up nor…
Ordered eye shadows did not turn up nor did they reply to my emails.Will contact my bank to report as scam
Product is good.
Contacted customer service about my…
Contacted customer service about my order 3 days ago but haven’t had a reply
Contacted by email a few times
Contacted by email a few times, have been delivered the wrong shade of lipstick, contacted customer service no response
Samples ordered…
Just ordered samples of 2 different shades to find correct tone but not quite sure I have got it right yet because the peach one was out of stock and am thinking that might be the right shade for me very quickly delivered
I emailed phoera approximately 12 days…
I emailed phoera approximately 10 days ago looking for advice regarding a shade,I already have purchased two shades, one too light , the other too dark. Have had no response even though there is a guarantee you will get a reply within 48 hours!
I love the product but at this stage why bother??
Excellent product wouldntthink of using…
Excellent product wouldntthink of using any other product
I love this foundation glides on well and gives a lovely finish.
I love this foundation. It goes on well and I
like the shade I have purchased, porcelain 101 being light as I have fair skin and covers well. It lasts for a long time. I have tried lots of foundation but always goes back to buying this make. Thank you.
Excellent service
The item arrived broken into a million…
The item arrived broken into a million pieces sadly
Wrong product. No refund. Never Reply
Terrible service. They sent me the wrong product and never reply to my complaints and refund request. I was stuck with a product I wont be using and I havent received the one I payed for.
No customer service
I ordered a foundation, which was meant to have some free samples with it, an eyeliner and a lipstick. The foundation was fine, but no free samples received. The eyeliner was totally dry despite efforts to get it working. The lipstick was not the colour shown online and was almost luminous. I emailed customer services to find out how to return the lipstick and eyeliner, and went on to their ‘chat’, but had no reply to either message.
Very disappointed with the serum…
Very disappointed with the serum foundation... felt dry and not hydrating. The colour was not a true representation of porcelain.
Love Phoera foundation!
Great service and I love the foundation! It’s good value too!
So glad I got the colour I've been…brilliant lipstick
So glad I got the colour I've been trying to get off Amazon so long never thought to go straight to your shop so really pleased love your lipstick and colour x
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