Kinney loves his weekly walks with Monique. He’s a big , dog reactive boy and I’ve always been concerned about a dog walker coping with him out and about but Monique has his measure and he’s always ve... See more
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Established for over 20 years, Petpals is the UK’s longest, established National pet sitting and pet care business. Petpals offer a full range of pet care services, including pet sitting, dog walking, dog home boarding, puppy care and elderly dog care as well as a pet taxi in our specially developed pet friendly and safe vehicles. We offer a real alternative to dog boarding kennels and catteries in providing specialist care for your pets such as dogs, cats and small animals. All our pet carers are insured, uniformed and criminal records checked. Our pet care services can be tailored to your pets needs in order to provide the best possible care. Leave your animals care in safe hands while you are away from home. Please feel free to contact a local franchise for more information on their pet sitting and pet boarding services. Click on the areas below to visit their web pages. Petpals (UK) Ltd is a full member of the British Franchise Association with registered trademarks covering our pet sitting, home sitting, cat sitting, dog sitting, pet boarding, dog boarding and dog walking services – Petpals ™, Your Best Friends Friend ™ and Doggyboarding ™. We are proud to be considered as the UK’s first, leading, national, mobile professional pet care services provider operating in over 50 territories across England, Scotland and Wales. We believe that pet ownership is a privilege rather than a right. Petpals is an independently owned company which offers peace of mind at sensible prices.
Contact info
Unit 3, SP10 3FG, Andover, United Kingdom
- 01264326362
- ukoffice@petpals.com
- petpals.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Jean has looked after my baby boy (now…
Jean has looked after my baby boy (now 9 yearsold) since he was 8 months old. I could never leave him with anyone else or trust anyone more than I do with Jean. I would only ever recommend her to anyone who wants their fur baby to be looked after and no matter how many times I thank her for all she does it's never enough
Cat sitting
Had a great first experience with Jean. Came back to a clean, pleasant smelling house with 4 happy, well cared for cats. Jean communicated with me whilst we were away, responding straight away to messages and sent photos, which was reassuring and allowed me to enjoy my holiday. Would recommend and use again.
Worst experience
If you’re looking for a company that will redefine the meaning of “unprofessional,” “ignorant,” and “rude,” look no further! From the moment they ignored my e-mails to the way they ignore my e-mails again like I was an inconvenience for daring to be their customer, the experience was truly… unforgettable. Their customer service skills are so nonexistent, they could teach a masterclass in how not to run a business. Honestly, if being dismissive and condescending were Olympic sports, they’d take home the gold every time. Bravo! 👏
Waste of time, please avoid!

Reply from Petpals UK Limited
norwich petpals
Mark and Lucy look after my dog so well. He is an old boy now so needs some special treatment and it is good to know he is safe and patient hands.
My cat loves them!
Lucy and Mark are lovely and look after my cat like I do. I don’t worry about my pet when I’m away so that’s very important to me.
We have been using petpals every week…
We have been using petpals every week since 2007
They are always completely reliable and have our dogs best interests at heart in every they do. Our dogs love them and we trust them completely
Have no hesitation in giving a 10 star review as 5 is not enough
Monique is a great pet sitter
Monique is a great pet sitter. She has been looking after our cat for a number of years now. It’s really easy to book time for her to look after our cat, even sometimes at the last minute. We really appreciate the service, it’s so much better for our cat that he doesn’t have to go into a cattery.
Dogs highly recommend!!
Monique walked our dogs for a week whilst we were on holiday. Very accommodating, as qiite last minute. Lovely lady, dogs really warmed to her. Professional service, would highly recommend
Teddy had a great time with Helen and…
Teddy had a great time with Helen and Paul first time away from home and settled straight away we would highly recommend
Cully enjoys her holiday.
Cully has been with Paul and Helen on a number of occasions. We are always kept up to date by text accompanied by photographs. Cully settles quickly and appears to enjoy her walking and down time. We recommend to friends.
Petpals Romsey. First Class Professional Service
Petpals Romsey
We have used Petpals Romsey for a couple of years now and can honestly say they have been the best dog walkers & cat feeders we have ever used.
Matt & Louise really care for the animals they look after, tailoring the walks to suit the dogs needs and age etc. In the hotter months, the walks will be in shaded, cooler areas and they'll avoid the hottest times of day.
They both are very knowledgeable about pet care and pet first aid.
It is clear from the way our dog greets Matt or Louise that he is very happy and excited to see them. A recommendation on it's own.
Our previous experience with OTHER Dog walkers, (inc a large well established local dog walking service) incudes, loosing the dog and loosing the house keys on a few occasions!
Matt and Louise pay attention to the dogs they are walking and the only time you'll catch them on a mobile phone is to photograph the dogs out enjoying themselves, which they often send to you along with a map of where they've been.
We can't recommend Petpals Romsey highly enough. So if you're looking for a dog walking or pet sitting service, look no further than Petpals Romsey.
This was my first experience of using a…
This was my first experience of using a professional pet sitter. Monique made the process easy, coming to meet Reggie & discussing his needs.
I was very happy to leave him in Monique's care.
Dog Sitting
Have used Petpals on a number of occasions for dog boarding with Monique (having been recommended by friends) and will definitely continue to use. Our dog settled in really well with updates when we were away. Really happy and confident with the service provided.
Always 10/10
I wouldn’t go anywhere else for…
I wouldn’t go anywhere else for somebody to love after my old girls (two cats). They have been looking after them for years and I am ALWAYS comfortable they will be well cared for. Really really good service x
Amazing
Amazing couldn't recommend enough takes such good care of all pets treats them all like her own
Wonderful!
Wonderful service from Monique at Petpals. Reliable, trustworthy and caring, highly recommend.
Zak, my lovely, friendly cavapoo
Zak, my cavapoo has been going to Petpals for quite a few years now, mainly for boarding, varying from 1-3 weeks. He has got to know Monique so well, it's like his second home.
For me, I can go on holidays knowing that Zak will be having as much fun, being looked after so well and enjoying the change of scene as I do.
We were apprehensive about leaving our…
We were apprehensive about leaving our dog zues as he’s never been left with anyone outside of family but he has settled well and we were really pleased with the show around and on dropping zues off he was more than happy to go , would highly recommended pet pals and will be using them again .
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