Petpals UK Limited Reviews 496

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and genuine care for the animals. Many people highlight the excellent service, noting that their pets are happy, well-cared for, and even excited to see the team members. The personalized approach, including updates and tailored care, is frequently appreciated, giving pet owners peace of mind. However, some customers also noted that they were dissatisfied with the company, describing the service as unprofessional, ignorant, and rude.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently highlight the staff's... See more

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Kinney loves his weekly walks with Monique. He’s a big , dog reactive boy and I’ve always been concerned about a dog walker coping with him out and about but Monique has his measure and he’s always ve... See more

Rated 5 out of 5 stars

Had a great first experience with Jean. Came back to a clean, pleasant smelling house with 4 happy, well cared for cats. Jean communicated with me whilst we were away, responding straight away to mess... See more

Rated 5 out of 5 stars

Jean has looked after my baby boy (now 9 yearsold) since he was 8 months old. I could never leave him with anyone else or trust anyone more than I do with Jean. I would only ever recommend her to anyo... See more

Rated 5 out of 5 stars

Absolutely delighted that I found Sue and PetPals Chichester! I felt a little nervous about letting someone in my home to look after my two cats when away but as soon as I met Sue, all the concerns va... See more

Rated 1 out of 5 stars

Further to reply from Petpals - I received a phone call from Holly via petpals due to my feedback below. I confirm that I did not receive any contact via text as stated to Holly yesterday 3.3.26... See more

Company replied

Rated 1 out of 5 stars

If you’re looking for a company that will redefine the meaning of “unprofessional,” “ignorant,” and “rude,” look no further! From the moment they ignored my e-mails to the way they ignore my e-mai... See more

Company replied

Rated 5 out of 5 stars

Monique walked our dogs for a week whilst we were on holiday. Very accommodating, as qiite last minute. Lovely lady, dogs really warmed to her. Professional service, would highly recommend

Rated 5 out of 5 stars

Cully has been with Paul and Helen on a number of occasions. We are always kept up to date by text accompanied by photographs. Cully settles quickly and appears to enjoy her walking and down time. We... See more

Rated 5 out of 5 stars

We have been using petpals every week since 2007 They are always completely reliable and have our dogs best interests at heart in every they do. Our dogs love them and we trust them completely Have... See more

Rated 5 out of 5 stars

Petpals have been walking gorgeous George since we first adopted him 7 years ago. He absolutely has a blast, he loves going out with them, we are sometimes in the house when he is picked up and s... See more

Rated 5 out of 5 stars

Have used Petpals on a number of occasions for dog boarding with Monique (having been recommended by friends) and will definitely continue to use. Our dog settled in really well with updates when we w... See more

Rated 5 out of 5 stars

Monique is a great pet sitter. She has been looking after our cat for a number of years now. It’s really easy to book time for her to look after our cat, even sometimes at the last minute. We really a... See more

Rated 5 out of 5 stars

This was my first experience of using a professional pet sitter. Monique made the process easy, coming to meet Reggie & discussing his needs. I was very happy to leave him in Monique's care.

Rated 5 out of 5 stars

Huge thanks to Sue at Petpals Chichester for looking after my elderly cat with such love and devotion. I loved all the photos and updates, I couldn’t have done any better myself. 5 star service 🤩

Rated 5 out of 5 stars

Petpals Romsey We have used Petpals Romsey for a couple of years now and can honestly say they have been the best dog walkers & cat feeders we have ever used. Matt & Louise really care for th... See more

Rated 5 out of 5 stars

Phil and the team were great from the initial meeting to establish our cats needs to the actual sitting. The daily log made me laugh out loud as I can just imagine the cats behaving that way. Thanks

Rated 5 out of 5 stars

Mon is amazing! Not only knows how to manage and love dogs in equal measure - and she loves/loved my dog(s) and I feel totally confident and relaxed when she is with my precious cargo!

Rated 5 out of 5 stars

I wouldn’t go anywhere else for somebody to love after my old girls (two cats). They have been looking after them for years and I am ALWAYS comfortable they will be well cared for. Really really good... See more

Rated 5 out of 5 stars

Great service my cat was very happy and so well looked after even sent photos so I could see how well she was doing and how happy she was

Rated 5 out of 5 stars

Amazing couldn't recommend enough takes such good care of all pets treats them all like her own

Rated 5 out of 5 stars

I have been using pet pals for well over 10 years and I wouldn’t be without them. My girls adore them and I know they are in safe hands. A few other dog walkers have started up locally but I won’t... See more

Rated 5 out of 5 stars

If you are lucky enough to have Monique walk your dog then your pet will be loved and cared for beautifully. Monique is amazing

Rated 5 out of 5 stars

Teddy had a great time with Helen and Paul first time away from home and settled straight away we would highly recommend

Rated 5 out of 5 stars

Mark and Lucy look after my dog so well. He is an old boy now so needs some special treatment and it is good to know he is safe and patient hands.

Rated 5 out of 5 stars

Excellent service and very careful and kind when walking our dog. Courteous and reliable staff!!

Rated 5 out of 5 stars

Helen and Paul at South Durham make our Border Poppy so happy when she stays that it is her second home.

Rated 5 out of 5 stars

Lucy and Mark are lovely and look after my cat like I do. I don’t worry about my pet when I’m away so that’s very important to me.

Rated 5 out of 5 stars

Wonderful service from Monique at Petpals. Reliable, trustworthy and caring, highly recommend.

Rated 5 out of 5 stars

As always, my border terrier Rupert was thrilled to bits to see Jon and Sue. I feel 100% confident and ease going away leaving him in their care. I cannot recommend them highly enough and would be los... See more

Rated 5 out of 5 stars

Arrived on time. Extremely courteous and professional. Carried out the testing in great time and kept me informed all the way through. We have used PatPals many times and will continue to do so.

Rated 5 out of 5 stars

Reliable people who seem to really care about the animals they look after and can add value by moving mail etc. Able to adapt if our plans change.

Rated 5 out of 5 stars

Monique has been walking my pups for almost 7 years and I could not recommend enough. She’s also looked after them when I’ve needed to travel for work. She is amazing with my two and they abs... See more


Company details

  1. Pet Sitter
  2. Dog Walker
  3. Pet Boarding Service
  4. Pet Moving Service

Written by the company

Established for over 20 years, Petpals is the UK’s longest, established National pet sitting and pet care business. Petpals offer a full range of pet care services, including pet sitting, dog walking, dog home boarding, puppy care and elderly dog care as well as a pet taxi in our specially developed pet friendly and safe vehicles. We offer a real alternative to dog boarding kennels and catteries in providing specialist care for your pets such as dogs, cats and small animals. All our pet carers are insured, uniformed and criminal records checked. Our pet care services can be tailored to your pets needs in order to provide the best possible care. Leave your animals care in safe hands while you are away from home. Please feel free to contact a local franchise for more information on their pet sitting and pet boarding services. Click on the areas below to visit their web pages. Petpals (UK) Ltd is a full member of the British Franchise Association with registered trademarks covering our pet sitting, home sitting, cat sitting, dog sitting, pet boarding, dog boarding and dog walking services – Petpals ™, Your Best Friends Friend ™ and Doggyboarding ™. We are proud to be considered as the UK’s first, leading, national, mobile professional pet care services provider operating in over 50 territories across England, Scotland and Wales. We believe that pet ownership is a privilege rather than a right. Petpals is an independently owned company which offers peace of mind at sensible prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

496 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Jean has looked after my baby boy (now…

Jean has looked after my baby boy (now 9 yearsold) since he was 8 months old. I could never leave him with anyone else or trust anyone more than I do with Jean. I would only ever recommend her to anyone who wants their fur baby to be looked after and no matter how many times I thank her for all she does it's never enough

7 August 2025
Rated 5 out of 5 stars

Cat sitting

Had a great first experience with Jean. Came back to a clean, pleasant smelling house with 4 happy, well cared for cats. Jean communicated with me whilst we were away, responding straight away to messages and sent photos, which was reassuring and allowed me to enjoy my holiday. Would recommend and use again.

15 August 2025
Rated 1 out of 5 stars

Worst experience


If you’re looking for a company that will redefine the meaning of “unprofessional,” “ignorant,” and “rude,” look no further! From the moment they ignored my e-mails to the way they ignore my e-mails again like I was an inconvenience for daring to be their customer, the experience was truly… unforgettable. Their customer service skills are so nonexistent, they could teach a masterclass in how not to run a business. Honestly, if being dismissive and condescending were Olympic sports, they’d take home the gold every time. Bravo! 👏
Waste of time, please avoid!

7 August 2025
Unprompted review
Petpals UK Limited logo

Reply from Petpals UK Limited

We are sorry to learn of your disappointment and thank you for sharing your feedback. At Petpals, we take all enquiries seriously and are committed to providing a prompt and courteous response.

Following your review, we have spoken with the local team involved, who confirmed that they did attempt to contact you regarding your enquiry but unfortunately were unable to reach you.

If you would like to discuss this matter further, please contact us directly at ukoffice@petpals.com, and we will be happy to assist you.

Rated 5 out of 5 stars

norwich petpals

Mark and Lucy look after my dog so well. He is an old boy now so needs some special treatment and it is good to know he is safe and patient hands.

31 July 2025
Rated 5 out of 5 stars

My cat loves them!

Lucy and Mark are lovely and look after my cat like I do. I don’t worry about my pet when I’m away so that’s very important to me.

26 July 2025
Rated 5 out of 5 stars

We have been using petpals every week…

We have been using petpals every week since 2007
They are always completely reliable and have our dogs best interests at heart in every they do. Our dogs love them and we trust them completely
Have no hesitation in giving a 10 star review as 5 is not enough

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Monique is a great pet sitter

Monique is a great pet sitter. She has been looking after our cat for a number of years now. It’s really easy to book time for her to look after our cat, even sometimes at the last minute. We really appreciate the service, it’s so much better for our cat that he doesn’t have to go into a cattery.

7 July 2025
Rated 5 out of 5 stars

Dogs highly recommend!!

Monique walked our dogs for a week whilst we were on holiday. Very accommodating, as qiite last minute. Lovely lady, dogs really warmed to her. Professional service, would highly recommend

26 May 2025
Rated 5 out of 5 stars

Cully enjoys her holiday.

Cully has been with Paul and Helen on a number of occasions. We are always kept up to date by text accompanied by photographs. Cully settles quickly and appears to enjoy her walking and down time. We recommend to friends.

3 June 2025
Rated 5 out of 5 stars

Petpals Romsey. First Class Professional Service

Petpals Romsey
We have used Petpals Romsey for a couple of years now and can honestly say they have been the best dog walkers & cat feeders we have ever used.
Matt & Louise really care for the animals they look after, tailoring the walks to suit the dogs needs and age etc. In the hotter months, the walks will be in shaded, cooler areas and they'll avoid the hottest times of day.
They both are very knowledgeable about pet care and pet first aid.
It is clear from the way our dog greets Matt or Louise that he is very happy and excited to see them. A recommendation on it's own.
Our previous experience with OTHER Dog walkers, (inc a large well established local dog walking service) incudes, loosing the dog and loosing the house keys on a few occasions!
Matt and Louise pay attention to the dogs they are walking and the only time you'll catch them on a mobile phone is to photograph the dogs out enjoying themselves, which they often send to you along with a map of where they've been.
We can't recommend Petpals Romsey highly enough. So if you're looking for a dog walking or pet sitting service, look no further than Petpals Romsey.

26 May 2025
Unprompted review
Rated 5 out of 5 stars

Dog Sitting

Have used Petpals on a number of occasions for dog boarding with Monique (having been recommended by friends) and will definitely continue to use. Our dog settled in really well with updates when we were away. Really happy and confident with the service provided.

8 May 2025
Rated 5 out of 5 stars

I wouldn’t go anywhere else for…

I wouldn’t go anywhere else for somebody to love after my old girls (two cats). They have been looking after them for years and I am ALWAYS comfortable they will be well cared for. Really really good service x

6 May 2025
Rated 5 out of 5 stars

Wonderful!

Wonderful service from Monique at Petpals. Reliable, trustworthy and caring, highly recommend.

15 April 2025
Rated 5 out of 5 stars

Zak, my lovely, friendly cavapoo

Zak, my cavapoo has been going to Petpals for quite a few years now, mainly for boarding, varying from 1-3 weeks. He has got to know Monique so well, it's like his second home.
For me, I can go on holidays knowing that Zak will be having as much fun, being looked after so well and enjoying the change of scene as I do.

8 April 2025
Rated 5 out of 5 stars

We were apprehensive about leaving our…

We were apprehensive about leaving our dog zues as he’s never been left with anyone outside of family but he has settled well and we were really pleased with the show around and on dropping zues off he was more than happy to go , would highly recommended pet pals and will be using them again .

31 March 2025

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