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Ladyhaye International Pet Travel Ltd Reviews 382

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and caring approach, making complex processes feel manageable. Many highlight the outstanding customer service, noting the quick response times and the personalized guidance provided throughout their pet's relocation journey. People frequently mention feeling reassured and supported, even during stressful situations, thanks to the team's expertise and dedication. The service itself is described as amazing, seamless, and incredibly professional, with consumers appreciating the clear communication and the thorough handling of all arrangements. Reviewers often express gratitude for the peace of mind they experienced, knowing their beloved pets were in safe hands.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, knowledge, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

Customer service

Consumers find customer service to be exceptionally positive. Reviewers consistently praise the... See more

Response time

Clients share positive opinions on response time, consistently praising the quick and immediate replies to... See more

Location

Reviewers mention positive feedback about location. Customers praise the ease of relocating pets to various... See more

Based on these reviews

Rated 5 out of 5 stars

Extremely happy with Bex and her efforts to get our cats to us through difficult times. Bex proved to be efficient and nothing was too hard for her when faced with challenges due to issues out of her... See more

Rated 5 out of 5 stars

From the very beginning—and even through some tricky moments—Ladyhaye have been absolutely incredible 💗💗💗 I truly can’t thank you enough for everything you’ve done. Thanks to your care and ded... See more

Company replied

Rated 5 out of 5 stars

Relocating abroad can be fraught without the added worry of taking your pets.Bex was brilliant,professional,caring nothing was too much trouble, whatever you asked she answered inspiring confidence wh... See more

Company replied

Rated 5 out of 5 stars

We used Ladyhaye to bring our border collie from the UK to Australia. The service has been amazing and Bex has been amazing with advising on anything missing and communication . Amazing service follow... See more

Company replied

Rated 5 out of 5 stars

Can’t thank Bex at Ladyhaye enough, the whole process of flying my dog from the UK to Australia has been brilliant, with me flying before my dog, Bex was always an email or phone call away helping dea... See more

Company replied

Rated 5 out of 5 stars

Sending a puppy abroad is always a worrying time but from start to finish, Bex has been super. No question was too much trouble. Immediate reply to any email and kept us in touch about Keena once we... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Bex and Ladyhaye highly enough! Moving my staffy dog, Skye, from the UK to Australia was one of the most stressful experiences of my life, but from start to finish I felt completely... See more

Rated 5 out of 5 stars

We were so very impressed with Ladyhaye. They were always available and coordinated really well with both HARC and the US agents. Made sure everything was in place before the date of travel. Commun... See more

Company replied

Rated 5 out of 5 stars

What a fantastic company! My dog came out of quarantine today and I couldn’t have asked for more support from Lady Haye. Full support and clear timelines around vax schedule provided (which are very... See more

Company replied

Rated 5 out of 5 stars

LadyHaye dealt with the relocation of our two dogs from from the UK to Australia including internal flights from Melbourne to their new home in Perth. Our agent Bex was on hand every step of the way... See more

Rated 5 out of 5 stars

I would highly recommend Ladyhaye to anyone wanting to get their pet either into or out of the uk to another country. I chose them because they had really good reviews and everything said about t... See more

Company replied

Rated 5 out of 5 stars

Bex from Ladyhaye was an absolute god send during the process of moving Bertie from the UK to Perth. She came recommended by a friend and was 100% worth enlisting her services! Alongside all the othe... See more

Rated 5 out of 5 stars

After reading many 5 star reviews whilst researching companies to help us fly our dog to Australia from the UK, we decided to go with Ladyhaye and are so glad we did! Bex helped us every step of the w... See more

Rated 5 out of 5 stars

Bex has been incredibly patient and helpful in getting us prepped for moving our cats to Australia. It's a confusing minefield, and she's made it easier than one could possibly imagine. I'm massiv... See more

Rated 5 out of 5 stars

Where do I start, the process from the beginning to the end. Won’t lie it as been stressfull , challenging and emotional. But Bex is outstanding, her communication throughout is another level. I... See more

Company replied

Rated 5 out of 5 stars

First and foremost my dog arrived in Australia safely without any hiccups. The team at Ladyhaye managed to keep us humans sane during a worrying and stressful period whilst moving back to the other si... See more

Company replied

Rated 5 out of 5 stars

Navigating moving my pet dog from the U.K. to Australia was a daunting task, but Ladyhaye was recommended by a friend who had done the same. They made the process as easy as they could, and guided me... See more

Rated 5 out of 5 stars

We used Ladyhaye to move our 8 year old staffy from the UK to Australia. We couldn’t be happier with the service. Bex is so attentive and knowledgeable always was available to answer any questions and... See more

Company replied

Rated 5 out of 5 stars

I wholeheartedly endorse this company. They facilitated the relocation of our two cats and a dog from the UK to Australia. Despite the lengthy and intricate process, they provided unwavering support t... See more

Company replied

Rated 5 out of 5 stars

AMAZING!! I can't recommend Bex and Ladyhaye enough. Bex and her team have been outstanding throughout the whole of our journey sending our cocker spaniel Milo from the UK to Australia. It's the most... See more

Rated 5 out of 5 stars

We had the most seamless experience using Ladyhaye to transport our Cattle Dog from the UK back to Australia this year. Bex was phenomenal, from the initial first contact, right through to arrival in... See more

Company replied

Rated 5 out of 5 stars

I can highly recommend this company. We used them to move 2 cats and a dog from the UK to Australia. It was a long and complex process and they supported me at every step. They were highly profes... See more

Company replied

Rated 5 out of 5 stars

Bex was fabulous throughout this journey. She liaised with everyone on our behalf and no question was too small! She followed up with us even when our dogs arrived in Aus and were finally in their new... See more

Company replied

Rated 5 out of 5 stars

There's a reason why this company has endless 5 star reviews and her name is Bex. The process of moving our large dog from the UK to Australia was EPIC. At first I laughed at the idea of hiring a... See more

Company replied

Rated 5 out of 5 stars

I moved my four cats from the UK to Tasmania with the help of Bex from Ladyhaye. Although it was a stressful experience with a 30 day quarantine in Melbourne, Bex was always quick to respond to any qu... See more

Rated 5 out of 5 stars

Bex from Ladyhaye supported in relocating our dog from London to Melbourne. Bex made an incredibly complex process simple and stress free, supporting every step of the way to ensure our dog had a posi... See more

Company replied

Rated 5 out of 5 stars

Bex at ladyhaye was recommended to me by a friend who had made the journey to Oz the year before. I knew straight away this was the agent I wanted to use without a doubt. My friend introduced us... See more

Rated 5 out of 5 stars

Bex at Ladyhay was wonderful, we faced so many challenges when moving with our GSD to Australia and couldn’t have done it without her support. Knowledgeable, Always helpful, friendly and calm, easy to... See more

Company replied

Rated 5 out of 5 stars

A very transparent and helpful team and service. We had Bex from the start and she was very quick to respond and friendly from the very start. Nothing was too much trouble, friendly, calm and proces... See more

Company replied

Rated 5 out of 5 stars

Incredibly professional from start to finish. Nothing was too much trouble. I felt my dog was in safe hands throughout the whole process with Nigel and the team. Thank you for all your hard work and d... See more

Company replied

Rated 5 out of 5 stars

Bex from Ladyhaye helped transport my dog from UK to Perth, Australia. I can’t thank her enough for how seamless and stress free she made the process for me. Communication was always perfect. I can’t... See more

Company replied

Rated 5 out of 5 stars

Lady Haye was brilliant was start to finish. We were worried about how the travel would be for our Chihuahua (from London to Sydney), but Bex was great at keeping us sane and reassured us along th... See more

Company replied

Rated 5 out of 5 stars

Thank you Ladyhaye! So helpful and reliable. They helped move my Boxer dog Rex from the UK (LHR) to Calgary and then back to the UK just under a year later. So responsive to emails and very kno... See more

Company replied

Rated 5 out of 5 stars

Great company and people Competitive priced and always quick replies to enquiries which is quite handy to keep the anxiety under control! Tambour everyone for your help !!

Company replied

Rated 5 out of 5 stars

We moved our pet dog, 5 yr old cocker spaniel from London to San Francisco with Lady Haye. As one can imagine this is quite a stressful experience given the long distance travel for the pet howeve... See more

Company replied

Rated 5 out of 5 stars

Outstanding ! Everyone I spoke to from day 1 was very helpful and I would like to thank everyone for helping get my frenchy to Australia ! She had the most amazing flight and time at quarantine use... See more

Company replied

Rated 5 out of 5 stars

Ladyhaye’s service was incredible! Bex from the team helped me the entire process and was so patient with all my questions along the way. I am thankful for the help I got and my pup was safely transpo... See more

Company replied

Rated 5 out of 5 stars

Bex had a big job as I had 3 little doggo's to take to NZ. I changed my mind about 4 times and couldn't make my mind up between Australia or NZ, so poor Bex had to deal with my constant changes of pla... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Ladyhaye enough! From start to finish, Bex was absolutely fantastic. She was incredibly responsive, always quick to reply and kept me updated every step of the way throughout what... See more

Rated 5 out of 5 stars

From start to finish I was informed of the process and supported and guided on forms I needed to complete. Very friendly and helpful, always contactable. Would definately use again and highly recommen... See more

Company replied

Rated 5 out of 5 stars

Nigel from the start has always been super fast with his replies. He gave appropriate advice and answered my endless barrage of questions about exporting my pet cat from UK to Hong Kong. He ensu... See more

Company replied

Rated 5 out of 5 stars

Great experience, Nigel was very helpful and we were able to reach him at any time to answer questions. They built the crate for us and it is extremely high quality.

Company replied

Rated 5 out of 5 stars

Bex dealt with getting my two frenchbull dogs to Australia. The communication from start to finish was excellent. Can not fault the service that we received and would recommend Bex to everyone.

Rated 5 out of 5 stars

Ladyhaye just transported my 5 year old Labradoodle to New Zealand, and I would highly recommend them. Professional, friendly, communicative - and focussed on the wellbeing of my dog throughout, they... See more

Rated 5 out of 5 stars

Ladyhaye made each step of importing my little dog Tallulah far less stressful. Knowing there was someone else at the end of a phone/email helping me with the inevitable bureaucracy that goes with imm... See more

Company replied

Rated 5 out of 5 stars

We recently relocated our beloved French bulldog, Watson, from the UK to Australia—an incredibly complex and stressful process, especially for a breed like a Frenchie. Not every pet shipping com... See more

Rated 5 out of 5 stars

Ladyhaye ensured our cat made it safely from London to Perth, Australia. They helped us to navigate the red tape and regulations, and organised all the complex travel arrangements. They helped to make... See more

Rated 5 out of 5 stars

Nigel and the team have been absolutely brilliant. A first class service. Very clear instructions on what needs to be provided and help and guidance along the way. I would highly recommend. A special... See more

Company replied

Rated 5 out of 5 stars

AMAZING SERVICE BY LISA AND HER TEAM. GREAT VALUE. VERY FRIENDLY. CARING. DETAILED. BRILLIANT. HIGHLY RECOMMENDED.

Company replied

Rated 5 out of 5 stars

From the moment we began planning the journey to move our Mylo from Glasgow to Australia, Bex at LadyHaye Pet Travel was nothing short of incredible. Moving a pet across the world is no smal... See more


Company details

  1. Pet Moving Service
  2. Airline Ticket Agency
  3. Animal Control Service
  4. Freight Forwarding Service
  5. Import Export Company
  6. Transportation Service

About Ladyhaye International Pet Travel Ltd

Written by the company

Ladyhaye International Pet Travel provides expert support for all pet import and export requirements. We offer clear advice, competitive quotes, and end-to-end assistance for transporting pets to and from the UK. Ladyhaye exports pets all around the world but specialises in pet exports to Australia, New Zealand, South Africa, India, Canada, and the USA. Our pet travel specialists understand the complex destination regulations and will ensure your pets journey goes smoothly and is as stress-free as possible. We also offer a comprehensive UK import service, managing customs clearance and all required pet arrival checks to ensure a smooth and stress-free process. FREE QUOTE

Contact info

5.0

Excellent

TrustScore 5 out of 5

382 reviews

5-star
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1-star

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Rated 5 out of 5 stars

Read this review if you’re hesitant in choosing ladyhaye

Extremely happy with Bex and her efforts to get our cats to us through difficult times. Bex proved to be efficient and nothing was too hard for her when faced with challenges due to issues out of her control. Would definitely recommend her and we would certainly use her again if the need arises!

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Where do I start, the process from the beginning to the end. Won’t lie it as been stressfull , challenging and emotional.
But Bex is outstanding, her communication throughout is another level. I honestly don’t know how she does it, even through the most stressful part on rearranging flights & quarantine due to the Middle East situation. But she did it, forever grateful & appreciate everything you have done to get Bella & Bonnie here from the UK - Australia
Great communication professionalism throughout the whole journey, pictures, videos and emails keeping us updated.
Bella & Bonnie have settled in so well into Aussie life
Thank you so much , and recommend to everyone.
Bex you are a Dimond xx

30 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for your amazing review and special mention of Bex! We appreciate you trusting us to assist you with Bella and Bonnies travel and your patience as we all navigated the Middle East situation. We wish you all a wonderful new life in Australia.

Rated 5 out of 5 stars

Absolutely incredible 💗

From the very beginning—and even through some tricky moments—Ladyhaye have been absolutely incredible 💗💗💗

I truly can’t thank you enough for everything you’ve done. Thanks to your care and dedication, Bonnie is now safely in her new home with us, and we couldn’t be happier 🙏🏻

We’re so grateful for your support every step of the way—highly recommend your amazing service to anyone needing pet travel assistance!

30 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks so much for your review Maria. We love hear our client's experiences with us and more importantly hearing their pets are safe and happy settling into their new home.

Rated 5 out of 5 stars

I can’t thank the team at Ladyhaye…

I can’t thank the team at Ladyhaye enough for facilitating the move of my three pets – a dog and two cats - to Costa Rica.
They managed all paperwork, liaised with my vet and the team at Pet Lounge in Costa Rica.
When my three pets were collected to take to the airport ready for their flight the following day I was kept up-to-date with messages, photos and videos. Definitely the best and highly recommend for any international travel.

24 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

We are so happy to read your review - thank you! Hoping you Drogo, Sybil and Doris are settling into your new home in Costa Rica.

Rated 5 out of 5 stars

We used Ladyhaye to bring our border…

We used Ladyhaye to bring our border collie from the UK to Australia. The service has been amazing and Bex has been amazing with advising on anything missing and communication . Amazing service following the cancellation of our dogs flights through the Middle East and Ladyhaye were able to re-route with a minimal extra cost of £150 which was nothing in the grand scheme of things. He was looked after so well in quarantine and came back so fluffy. A very positive experience we have had all around would highly recommend.

24 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for your wonderful review James. The war in the Middle East has made things very difficult for flying and we are just so happy we were able to find an alternative for Hunter and that you are both safe and well in your new home in Australia.

Rated 5 out of 5 stars

Ladyhaye & Bex….The absolute best…

If I could give Bex and Ladyhaye 12 stars I would. Bex has been just amazing. Ours was a very complicated move starting in Turkiye to the UK and then to Australia 6 months later but then we got caught up in Qatar airways cancellations. Bex was amazing giving me all the options available and the pros and cons of each of the options. Without Bex my cat might still be stuck in the UK. No question is too silly. We have done this before, but that was before Australia made it so much harder, but Bex made it almost simple. I cannot recommend Ladyhaye more highly. They are exceptional. So if you are looking to import into the UK or sending to Australia look no further.

23 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Wow thanks for the 12 * for Bex - she was so happy to get your review! We were so pleased to support you through your complex journey and are happy to know you are reunited. Wishing you a great new life in Australia.

Rated 5 out of 5 stars

Highly recommend LadyHaye!

I'd highly recommending using LadyHaye to transport your pets overseas. Bex helped me relocate my dog back from the UK to Australia and was amazing throughout the entire process. Bex was always available to answer my many questions and provided much reassurance to me throughout the entire experience.

9 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks so much for your review and for your feedback on our service. We appreciate the special mention of Bex and how great her support was. Hoping you and your fur baby are settling in well in your new Australian home.

Rated 5 out of 5 stars

Keena - Pyrenean Mountain Dog

Sending a puppy abroad is always a worrying time but from start to finish, Bex has been super. No question was too much trouble. Immediate reply to any email and kept us in touch about Keena once we dropped her off to prepare for her flight with photos.
Would definitely recommend.
Thank you.

12 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thank you for your review Yvonne and for letting us know how great Bex was for you. We hope that Keena is settling in well in her new home.

Rated 5 out of 5 stars

I can't thank Bex at Ladyhaye enough…

I can't thank Bex at Ladyhaye enough for her help transporting our dogs. She knows the information like the back of her hand, answers every email and question and made the process of relocating them to Australia easy.
I can't imagine getting the process right without the help of Ladyhaye and recommend Bex to everyone considering using their services!

12 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for your wonderful review Kerrie and for recommending us. We so appreciate hearing about your great experience with our team and the services we provide. We hope Annie and Luna are settling in well to their new Australian home and that you are all well and happy.

Rated 5 out of 5 stars

Thanks so much to Bex at Ladyhaye

Can’t thank Bex at Ladyhaye enough, the whole process of flying my dog from the UK to Australia has been brilliant, with me flying before my dog, Bex was always an email or phone call away helping dealing with vets and all the flight prep. Always so quick to respond, really understanding and helpful. She’s a real star 🌟

10 March 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Wow! Thanks so much for your amazing review and special mention of Bex. She was thrilled to receive this and so happy to have helped provide you with the support you needed to move your lovely dog to Australia. We hope you are all settling in well and enjoying your new home.

Rated 5 out of 5 stars

Fantastic pet travel agency

Bex at ladyhaye was fantastic. Although the process was tough, I don’t know what I’d have done without them. She guided me through the process and made everything completely smooth. Even when there were difficulties she was straight on the case and also helped with reassurance! I couldn’t recommend ladyhaye enough!

21 February 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks so much for your review and the mention of how great Bex was during the process of relocating your cat to Australia. We hope you and Kimchi are settling in well to your new sunny home.

Rated 5 out of 5 stars

Relocating abroad can be fraught…

Relocating abroad can be fraught without the added worry of taking your pets.Bex was brilliant,professional,caring nothing was too much trouble, whatever you asked she answered inspiring confidence which was only enhanced when our vet who did rabies jabs, animal heath cert etc spoke glowingly about her. This confidence was well founded with our labradors Sidney and Rubus arriving safely on time and in good health

19 February 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for your wonderful review David, it means a lot to our staff to get such great feedback about our services. So happy to know that Sidney and Rubus arrived safely in Cyprus and are doing well. We wish you all the very best and are here if you ever need us in the future.

Rated 5 out of 5 stars

Great experience

Great experience, Nigel was very helpful and we were able to reach him at any time to answer questions. They built the crate for us and it is extremely high quality.

8 February 2026
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for your review and the specific mention of Nigel. We always appreciate the feedback from our clients and its lovely for us to know what we are doing well. We hope you and Winston are happy and settling in to your new US home.

Rated 5 out of 5 stars

Incredibly professional

Incredibly professional from start to finish. Nothing was too much trouble. I felt my dog was in safe hands throughout the whole process with Nigel and the team. Thank you for all your hard work and delivering our much loved pet to us safe and sound.

28 January 2026
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for your wonderful review Tony. We are so happy to know that Barry was delivered to you safe and sound. It was our pleasure to have assisted you with his travel and wish you all the best.

Rated 5 out of 5 stars

Excellent Service

Excellent Service. Excellent Knowledge. Excellent Communication. Actually care about your pet. 100% Recommend.

19 January 2026
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for your review Jason - we really appreciate your support of our business.

Rated 5 out of 5 stars

I wholeheartedly endorse this company

I wholeheartedly endorse this company. They facilitated the relocation of our two cats and a dog from the UK to Australia. Despite the lengthy and intricate process, they provided unwavering support throughout.Their team demonstrated remarkable professionalism and expertise, but their proactive approach and swift problem-solving stood out. I worked with Lisa, who was outstanding. No task was too daunting for her, and she patiently addressed every question and concern I had, no matter how minor.They truly merit the 5-star rating.

27 January 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks for the amazing review and your special mention of Lisa - she was thrilled and it means a great deal to our team to hear that you felt supported and informed throughout the process. We know how important our furry family members are that's why we do what we do. We hope you are all settling in well in your new Australian home.

Rated 5 out of 5 stars

Great company and people

Great company and people
Competitive priced and always quick replies to enquiries which is quite handy to keep the anxiety under control!
Tambour everyone for your help !!

14 January 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks so much for your review Christian, we really appreciate it. We hope you, Honey and Candy are settling in and enjoying the warmer weather in Argentina. All the best.

Rated 5 out of 5 stars

AMAZING SERVICE BY LISA AND HER TEAM

AMAZING SERVICE BY LISA AND HER TEAM. GREAT VALUE. VERY FRIENDLY. CARING. DETAILED. BRILLIANT. HIGHLY RECOMMENDED.

12 January 2026
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thanks so much for your review Jeremy. Lisa and the team were so happy to be able to help you and your lovely dogs to come back to the UK from Mexico. We hope that you, Brando and Keto are doing as well as you can. Warm wishes from us all.

Rated 5 out of 5 stars

Thank you Ladyhaye

Thank you Ladyhaye! So helpful and reliable.
They helped move my Boxer dog Rex from the UK (LHR) to Calgary and then back to the UK just under a year later.
So responsive to emails and very knowledgable.
I was very worried about moving Rex due to being a Boxer (Brachy breed) but Bex put my mind at ease and answered all of my questions… there was a lot!
She also advised me on the relocation company to use when I was in Canada to get him back to the UK. So very helpful.
Thank you!!

8 January 2026
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thank you so much for your kind words Robyn and for trusting us with your Rex's travel to Calgary, Canada and then back to the UK again. We know how important Rex is to you and it means a great deal to our team to hear that you felt supported and informed throughout the process.
We hope you are all settling back into your new life in the UK and please don’t hesitate to reach out if we can ever help again.

Rated 5 out of 5 stars

Cat export from UK to Hong Kong

Nigel from the start has always been super fast with his replies. He gave appropriate advice and answered my endless barrage of questions about exporting my pet cat from UK to Hong Kong. He ensured a smooth point to point transfer of my pet cat from my doorstep in the UK all the way to delivery to my house in Hong Kong. He was professional at all times and at the most critial point of my cat's flight his response was near instantaneous helping me to have a peace of mind.

The cost of the service is also extremely reasonable considering the services provided. I did have to engage my own vet to carry out an EHC but the paperwork was handled by Nigel and he also provided a vet that they worked with too. He also identified that transport from UK to HK via a third country might require additional vaccines and quarantinee and rightly advised so, which was something other companies did not advise or note.

The companies that Nigel works with in Hong Kong was also professional, quick with replies and provided a good level of service.

Overall outstanding service, highly recommend them for transport export of your pets.

15 December 2025
Unprompted review
Ladyhaye International Pet Travel Ltd logo

Reply from Ladyhaye International Pet Travel Ltd

Thank you for your wonderful review and the acknowledgement of how helpful and professional Nigel was and that he was able to give you piece of mind. We wish you all the very best settling into your new home in Hong Kong.

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