Petpals UK Limited Reviews 496

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, reliability, and genuine care for the animals. Many people highlight the excellent service, noting that their pets are happy, well-cared for, and even excited to see the team members. The personalized approach, including updates and tailored care, is frequently appreciated, giving pet owners peace of mind. However, some customers also noted that they were dissatisfied with the company, describing the service as unprofessional, ignorant, and rude.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently highlight the staff's... See more

Service

Consumers consistently express high satisfaction with the service provided. Many reviewers highlight the... See more

Based on these reviews

Rated 5 out of 5 stars

Kinney loves his weekly walks with Monique. He’s a big , dog reactive boy and I’ve always been concerned about a dog walker coping with him out and about but Monique has his measure and he’s always ve... See more

Rated 5 out of 5 stars

Had a great first experience with Jean. Came back to a clean, pleasant smelling house with 4 happy, well cared for cats. Jean communicated with me whilst we were away, responding straight away to mess... See more

Rated 5 out of 5 stars

Jean has looked after my baby boy (now 9 yearsold) since he was 8 months old. I could never leave him with anyone else or trust anyone more than I do with Jean. I would only ever recommend her to anyo... See more

Rated 5 out of 5 stars

Absolutely delighted that I found Sue and PetPals Chichester! I felt a little nervous about letting someone in my home to look after my two cats when away but as soon as I met Sue, all the concerns va... See more

Rated 1 out of 5 stars

Further to reply from Petpals - I received a phone call from Holly via petpals due to my feedback below. I confirm that I did not receive any contact via text as stated to Holly yesterday 3.3.26... See more

Company replied

Rated 1 out of 5 stars

If you’re looking for a company that will redefine the meaning of “unprofessional,” “ignorant,” and “rude,” look no further! From the moment they ignored my e-mails to the way they ignore my e-mai... See more

Company replied

Rated 5 out of 5 stars

Monique walked our dogs for a week whilst we were on holiday. Very accommodating, as qiite last minute. Lovely lady, dogs really warmed to her. Professional service, would highly recommend

Rated 5 out of 5 stars

Cully has been with Paul and Helen on a number of occasions. We are always kept up to date by text accompanied by photographs. Cully settles quickly and appears to enjoy her walking and down time. We... See more

Rated 5 out of 5 stars

We have been using petpals every week since 2007 They are always completely reliable and have our dogs best interests at heart in every they do. Our dogs love them and we trust them completely Have... See more

Rated 5 out of 5 stars

Petpals have been walking gorgeous George since we first adopted him 7 years ago. He absolutely has a blast, he loves going out with them, we are sometimes in the house when he is picked up and s... See more

Rated 5 out of 5 stars

Have used Petpals on a number of occasions for dog boarding with Monique (having been recommended by friends) and will definitely continue to use. Our dog settled in really well with updates when we w... See more

Rated 5 out of 5 stars

Monique is a great pet sitter. She has been looking after our cat for a number of years now. It’s really easy to book time for her to look after our cat, even sometimes at the last minute. We really a... See more

Rated 5 out of 5 stars

This was my first experience of using a professional pet sitter. Monique made the process easy, coming to meet Reggie & discussing his needs. I was very happy to leave him in Monique's care.

Rated 5 out of 5 stars

Huge thanks to Sue at Petpals Chichester for looking after my elderly cat with such love and devotion. I loved all the photos and updates, I couldn’t have done any better myself. 5 star service 🤩

Rated 5 out of 5 stars

Petpals Romsey We have used Petpals Romsey for a couple of years now and can honestly say they have been the best dog walkers & cat feeders we have ever used. Matt & Louise really care for th... See more

Rated 5 out of 5 stars

Phil and the team were great from the initial meeting to establish our cats needs to the actual sitting. The daily log made me laugh out loud as I can just imagine the cats behaving that way. Thanks

Rated 5 out of 5 stars

Mon is amazing! Not only knows how to manage and love dogs in equal measure - and she loves/loved my dog(s) and I feel totally confident and relaxed when she is with my precious cargo!

Rated 5 out of 5 stars

I wouldn’t go anywhere else for somebody to love after my old girls (two cats). They have been looking after them for years and I am ALWAYS comfortable they will be well cared for. Really really good... See more

Rated 5 out of 5 stars

Great service my cat was very happy and so well looked after even sent photos so I could see how well she was doing and how happy she was

Rated 5 out of 5 stars

Amazing couldn't recommend enough takes such good care of all pets treats them all like her own

Rated 5 out of 5 stars

I have been using pet pals for well over 10 years and I wouldn’t be without them. My girls adore them and I know they are in safe hands. A few other dog walkers have started up locally but I won’t... See more

Rated 5 out of 5 stars

If you are lucky enough to have Monique walk your dog then your pet will be loved and cared for beautifully. Monique is amazing

Rated 5 out of 5 stars

Teddy had a great time with Helen and Paul first time away from home and settled straight away we would highly recommend

Rated 5 out of 5 stars

Mark and Lucy look after my dog so well. He is an old boy now so needs some special treatment and it is good to know he is safe and patient hands.

Rated 5 out of 5 stars

Excellent service and very careful and kind when walking our dog. Courteous and reliable staff!!

Rated 5 out of 5 stars

Helen and Paul at South Durham make our Border Poppy so happy when she stays that it is her second home.

Rated 5 out of 5 stars

Lucy and Mark are lovely and look after my cat like I do. I don’t worry about my pet when I’m away so that’s very important to me.

Rated 5 out of 5 stars

Wonderful service from Monique at Petpals. Reliable, trustworthy and caring, highly recommend.

Rated 5 out of 5 stars

As always, my border terrier Rupert was thrilled to bits to see Jon and Sue. I feel 100% confident and ease going away leaving him in their care. I cannot recommend them highly enough and would be los... See more

Rated 5 out of 5 stars

Arrived on time. Extremely courteous and professional. Carried out the testing in great time and kept me informed all the way through. We have used PatPals many times and will continue to do so.

Rated 5 out of 5 stars

Reliable people who seem to really care about the animals they look after and can add value by moving mail etc. Able to adapt if our plans change.

Rated 5 out of 5 stars

Monique has been walking my pups for almost 7 years and I could not recommend enough. She’s also looked after them when I’ve needed to travel for work. She is amazing with my two and they abs... See more


Company details

  1. Pet Sitter
  2. Dog Walker
  3. Pet Boarding Service
  4. Pet Moving Service

Written by the company

Established for over 20 years, Petpals is the UK’s longest, established National pet sitting and pet care business. Petpals offer a full range of pet care services, including pet sitting, dog walking, dog home boarding, puppy care and elderly dog care as well as a pet taxi in our specially developed pet friendly and safe vehicles. We offer a real alternative to dog boarding kennels and catteries in providing specialist care for your pets such as dogs, cats and small animals. All our pet carers are insured, uniformed and criminal records checked. Our pet care services can be tailored to your pets needs in order to provide the best possible care. Leave your animals care in safe hands while you are away from home. Please feel free to contact a local franchise for more information on their pet sitting and pet boarding services. Click on the areas below to visit their web pages. Petpals (UK) Ltd is a full member of the British Franchise Association with registered trademarks covering our pet sitting, home sitting, cat sitting, dog sitting, pet boarding, dog boarding and dog walking services – Petpals ™, Your Best Friends Friend ™ and Doggyboarding ™. We are proud to be considered as the UK’s first, leading, national, mobile professional pet care services provider operating in over 50 territories across England, Scotland and Wales. We believe that pet ownership is a privilege rather than a right. Petpals is an independently owned company which offers peace of mind at sensible prices.


Contact info

4.8

Excellent

TrustScore 5 out of 5

496 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Petpals Chelmsford East and Danbury

Phil and Bev have worked very hard to keep our local Petpals going. They are very professional, approachable and helpful. Tess, (our cocker spaniel), has always been able to stay with Lynda, who is fantastic. She absolutely adores dogs, and treats them all as if they’re her own! Whenever we collect her, she is never stressed or unhappy, (an experience we encountered after she’d stayed in kennels). Lynda knows a huge amount about dogs, and has a real understanding of them. All in all, I can’t praise Petpals highly enough, because we have their services, we’re able to go away knowing that Tess will be extremely well cared for.

2 October 2024
Unprompted review
Rated 5 out of 5 stars

Total trust in Petpals Norwich!

I can always rely on Petpals Norwich to treat my cats with love and respect. They follow instructions and keep me informed about anything that might be a problem. I feel totally confident about leaving my two cats with them. It removes any worries or cares that might prevent me from totally enjoying my holiday!

3 October 2024
Rated 5 out of 5 stars

Excellent

Reliable, friendly service . Pooch always comes back happy after spending the morning at Petpals

3 October 2024
Rated 5 out of 5 stars

Can't praise them enough

Completely committed to giving the best care to the dogs (and other animals) they look after, and the dogs know it. Milly comes back from her weekly day with Petpals obviously bursting to tell me about her fun day. She's been going to Petpals for 5 years now and I can't praise them enough.

30 August 2024
Rated 5 out of 5 stars

Really recommend Petpals

Really recommend Monique at Petpals - she has put our Cockapoo puppy completely at ease when she takes her out for walks and Nellie loves boarding with Monique. I never have to worry about her and Nellie comes back so happy. Great communication. Very organised.

24 January 2024
Rated 5 out of 5 stars

We were so happy to leave Sue in charge…

We were so happy to leave Sue in charge of our kitties in our home. She was so professional and really friendly. She took care of our cats wonderfully, sending pictures of them daily and sending a report about what they were up to. We would recommend Pet Pals Chichester to anyone looking for lovely people to look after their pets. Thank you Sue!

7 August 2024
Unprompted review
Rated 5 out of 5 stars

5 star service

Thank you Rachel for looking after our 4 furbabies Rosie Charli Obi and Finley we loved the daily updates and we value your hard work and making sure our babies were well looked after while we were away and also give us peace of mind too
Thank you 💖 Darlington pet pals

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Petpals Darlington…

I have been using Petpals Darlington for well over a year now. The team are fabulous. They try their very best to accommodate requests for services even at short notice. Grace loves her walks with her fellow doggos & the team are great with her. I have also used their dog boarding service. Again, so well organised & Grace gets to stay with a fellow dog lover who spoils her like I do, all round a 5 star service. 👏🏻✨

30 July 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic doggy day care!

Our dog absolutely loves her time with Petpals. Mark and Lucy look after her as if she were their own and always take excellent care of her. She's so excited to see them when they come to collect her, so whether it's day care or home boarding we know she'll have a fantastic time. In fact, I don't know how we'd manage without them!

29 May 2024
Rated 5 out of 5 stars

PetPals Norwich

Lucy & Mark from PetPals Norwich are absolutely amazing. These guys always go above and beyond even at short notice, me and my boy would be so lost without them. They are part of the family.

29 May 2024
Unprompted review
Rated 5 out of 5 stars

We had a family weekend away

We had a family weekend away, my daughter usually looks after my cats. I had used Petpals with my dogs many years ago, so decided to use them again. Absolutely wonderful service! Really friendly with me and my cats. It was above and beyond what I was hoping for them and me. My cats were treated the same as when my daughter looks after them and I received photos and true feedback (both cats are timid and I know their habits). Rachel really helped me to enjoy my holiday, because I wasn't worried about their wellbeing. Thank you.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Monique did a fantastic job of looking…

Monique did a fantastic job of looking after my cat and my tortoise while I was on holiday. She is incredibly thorough and professional and goes above and beyond to meet the needs of animals. I'm so happy to have found someone who so clearly loves animals and cares deeply about their welfare.

5 May 2024

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