We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
Company replied
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
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Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
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Reply from Petflow
Hi! Thank you for the 5 stars! We appreciate your support and are happy to have you as a Petflow customer. We look forward to serving you and your pets!
Using Autoship makes life a little…
Using Autoship makes life a little easier and the order is always on time. Keep up the good work.
25 March 2026
Reply from Petflow
That is exactly what Autoship is designed to do! Set it, forget it, and never worry about running out of your pet's essentials. We will keep up the good work! Thank you for your support.
Reply from Petflow
That peace of mind is everything! We love knowing your best friend is always taken care of. Thank you for trusting Petflow to keep the bowl full!
Reply from Petflow
Fast and fresh is the goal! We are so glad your order arrived quickly and in great condition. Thank you for choosing Petflow!
Highly recommend Petflow!!
Petflow sells my dog’s grain free food at a more reasonable price than any others. They are also extremely responsive to a change in my auto ship. I appreciate their attention to detail and the dog food arrived on time, as expected. These people are amazing. Highly, highly recommend Petflow!!❤️❤️
24 March 2026
Reply from Petflow
This made our whole team smile! We are so glad we can be your go-to for grain free food at a price that works for you. Keeping your pup happy and your autoship running smoothly is what we love to do. Thank you so much for the kind words and the recommendation!
Dog food shipment
Dog food was ordered, shipped and received within 2 days! Great service! Great packaging too!
24 March 2026
Reply from Petflow
Two days from order to door and great packaging too! That is exactly the experience we want every pet parent to have. Thank you for the kind words and for shopping with Petflow!
One of the bags of dog food was ripped…
One of the bags of dog food was ripped open due to the shipper. Pet flow did not hesitate and gave me a credit instantly! Easy to work with and got back to me within 24 hours!
24 March 2026
Reply from Petflow
We are so glad our team was able to take care of you quickly! A damaged shipment is never the experience we want for our pet parents, and we always want to make it right as fast as possible. Thank you for giving us the chance to do that and for the kind words!
Reply from Petflow
Thank you so much! Having a great selection of brands and getting orders out fast are two things we really take pride in. We appreciate your support and look forward to keeping your pets stocked up!
Support is always helpful and they get…
Support is always helpful and they get the deliveries out ASAP when you need them sooner than you were sub, subscription is set up for!
23 March 2026
Reply from Petflow
We love hearing this! Our team works hard to make sure you always have what your pets need when you need it, whether that means adjusting your autoship or getting an order out ahead of schedule. Thank you for the kind words!
Terrible customer service after years as customer.
I have been a Peflow customer for years. I changed my autoship delivery date on my online account on 3/19 to be delivered on a later date. However, my credit card was charged just after midnight on 2/24 and I awoke to emails that it was already shipped on the original date. I NEVER received an email stating that they were preparing my order for shipment and I could review my order. Customer service, which, is only available by chat, was completely unhelpful. They verified that I never received an email to review my delivery. They also said that since I changed the delivery date within a week of scheduled delivery, the system couldn’t or didn’t process it appropriately. Since I wouldn’t be home, their solution, was for me to haul the 30 pound package back to FedEx to refuse the delivery. This is not easy because of physical challenges. The company made the mistakes, but I am the one to pay for them. I am so displeased, I cancelled my Petflow account.
24 March 2026
Unprompted review
Reply from Petflow
We are truly sorry for this experience and we completely understand your frustration. You made a change to your account in good faith and our system did not process it the way it should have. That is not acceptable, and asking you to haul a 30 pound package to FedEx was not a reasonable solution, especially given the physical challenges you mentioned. We hear you, and we are sorry we were not able to do better for you after years of being a customer. We appreciate you sharing this feedback as it helps us improve, and we are sorry we were not able to make it right before you made the decision to cancel.
Reply from Petflow
Thank you so much for the kind words! We're so happy to hear you had a great experience with us at Petflow. Getting you the best price with fast shipping is always our goal, and your support means a lot to our team. Hope to see you again soon! 🐾
Reply from Petflow
Thank you for the wonderful review! We love hearing that your Petflow experience was quick and flawless from start to finish. That's exactly the kind of service we strive to provide every single time. We truly appreciate your support! 🐾
Reply from Petflow
Thank you for taking the time to share your experience! We're so glad the pricing and delivery hit the mark for you. At Petflow, we work hard to make every order smooth and affordable, and reviews like yours remind us why we do it. We appreciate you! 🐾
Good product and love the free shipping.
3 October 2025
Reply from Petflow
Thank you for the kind words! We're so happy to hear you're loving the product and the free shipping. At Petflow, we believe taking care of your pets should be easy and affordable. We truly appreciate your support!
Reliable and always communicative
23 February 2026
Reply from Petflow
Thank you so much for this wonderful review! Being reliable and keeping our customers in the loop every step of the way is something we take a lot of pride in at Petflow. It means the world to us that you noticed. We appreciate you! 🐾
Reply from Petflow
Thank you for taking the time to share your experience! We're so glad our shipping speed has been hitting the mark for you. At Petflow, we know how important it is to get your pet supplies quickly, and we appreciate your trust in us!
Lovely accessories
I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th, two days after we had to say goodbye to our precious little prince TEDDY. She had a lot of weight to gain,, so I had to wait to get her the correct size in girly accessories. The pieces I received are lovely. I will be ordering more next week.
26 February 2026
Reply from Petflow
Thank you so much for sharing this! We're so sorry about the mix-up with your order, and we're really glad our customer service team was able to help make it right. Kurli Steveadorable sounds like an absolute sweetheart, and what a beautiful thing you did by welcoming her into your home. We're honored to be a small part of her new chapter. We can't wait to have you shop with us again! 🐾
super fast shipping
super fast shipping, always in stock, thank you and God bless you all.
25 February 2026
Reply from Petflow
Thank you for the kind words, and right back at you! We're so glad we could keep you stocked up and get your order to you quickly. Comments like yours truly make our day at Petflow. We appreciate you!
Orders are always sent and received…
Orders are always sent and received quickly. We love Petflow!
26 February 2026
Reply from Petflow
We love you too! Thank you so much for the kind words. Knowing that your orders are always arriving quickly and consistently means everything to us at Petflow. We're so grateful for your continued support!
Reply from Petflow
Thank you! We designed our auto-ship program to make pet care as hassle-free as possible, so it's really wonderful to hear it's delivering on that promise. We appreciate you and your loyalty to Petflow! 🐾
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