We’ve bought dog food from Petflow since our local specialized pet food store closed down, and have been very happy with Petflow. They’re easy to work with, very good at communicating expectations... See more
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Review summary
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Our dog, Max absolutely inhaled your food and I kept buying it because he loved it so much. Max was a 15 year old Australian Shepherd and unfortunately left us bound for Rainbow Bridge last Friday.... See more
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Petflow is great! We would order our dog food on subscription to make life easier, but it's even better knowing that they donate a bowl of food to a shelter dog every time our order is processed. Why... See more
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I received an extra collar instead of a leash. Your customer service chat was a tremendous help. My girl KURLI STEVEADORABLE is a rescue with a horrific back story. She moved in with us on July 16th,... See more
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Company details
Written by the company
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule. Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
The Petflow Difference:
Written by the company
- We Are Pet Parents
- Need help finding food that's right for your pet? We're here to help. We love our customers and we want you to have the best possible service and quality for all your pet care needs. Reach us anytime by email, chat or give us a text at 1-833-316-1577 between 9AM-7PM ET Monday-Friday.
- Good Food
- We carry nearly 150 different brands and believe in providing pet parents with the best possible nutrition and diet for their fur babies. We're here to help you find what your pet needs!
- Super Fast Delivery
- We love getting you and your pets the things you need quickly. Your Petflow orders will be on your doorstep in 2-3 business days.
- Contact Us!
- help@petflow.com Text: 1-833-316-1577 3747 Hecktown Rd, Easton, PA 18045
Satisfaction ALWAYS Guaranteed!
Your tail will wag
Petflow stands behind both it's service as well as the quality of products we sell! If you're unhappy for any reason whatsoever, Petflow.com will make it right! Just SMS, LIVE CHAT, or EMAIL us! We'll take care of your concerns, no matter how big, or small. We'll make your tail wag!
Contact info
3747 Hecktown Rd, 18045, Easton, United States
- help@petflow.com
- petflow.com
4.2
Great
65K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
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fast reliable delivery
24 February 2026
Reply from Petflow
Thank you for taking the time to leave a review! Fast and reliable delivery is something we work really hard to maintain, and we're so glad it's been a great experience for you. We appreciate your trust in Petflow!
Reply from Petflow
Thank you so much for the kind words! Great service, fast shipping, and clear communication are the three things we always strive for at Petflow. So glad we hit all the marks for you. We appreciate your support!
Reply from Petflow
Thank you for the love! We work hard to make ordering as simple and quick as possible, so it's really great to hear that's been your experience with Petflow. We appreciate you! 🐾
But I had to get help sometimes
But I had to get help sometimes. I have trouble with your website and I've been having worse trouble lately and the last two times I actually had to get help but the help was wonderful
24 February 2026
Reply from Petflow
Thank you so much for your patience and for sharing this with us! We're sorry to hear you've been running into trouble on our website lately, and we completely understand how frustrating that can be. We're so glad our team was able to step in and help when you needed it. Your feedback means a lot and we'll make sure it's heard. We're always here for you!
Easy, efficient, and FAST!
Easy, efficient, and quick! The entire ordering system and delivery was user friendly and FAST. Additionally, I made a mistake during my first time ordering and customer support (apologies I forgot their name!) was understanding and very helpful. They were able to sort me out to allow me to place a new order. Thank you!
24 February 2026
Reply from Petflow
Thank you so much for this wonderful review! We're really glad the ordering process felt smooth and easy from the start. And don't worry about forgetting their name, our customer support team will love hearing this regardless! Knowing they were able to turn a little hiccup into a great experience is exactly what they're here for. We appreciate you so much and can't wait to serve you again! 🐾
Reply from Petflow
Thank you for the kind words! Easy ordering and quick delivery is the Petflow promise, and we're so happy to hear it's been a smooth experience for you. We appreciate your support!
Processing and Shipping 4⭐️ but Customer Service Chat 5⭐️
The customer service representatives I chatted with online were very friendly and helpful. I gave 4 stars instead of 5 because it seemed that the processing of my prescription pet food order and the shipping of the order were slower than other companies I have ordered prescription pet food from online.
23 February 2026
Reply from Petflow
Thank you for the thoughtful review. We are glad to hear our chat team was friendly and helpful.
We also appreciate your feedback regarding processing and shipping for prescription orders. These orders can sometimes take additional time due to verification requirements, but we understand the importance of timely delivery and are always working to improve. Thank you for sharing your experience and for choosing Petflow.
Best price with fast shipping
23 February 2026
Reply from Petflow
Thanks so much for the 5 stars! We’re happy to hear you found great pricing and fast shipping. We really appreciate you choosing Petflow.
Great experiences all the way around…
Great experiences all the way around every time!
22 February 2026
Reply from Petflow
Thank you for your kind words! We’re so glad to hear you’ve had consistently great experiences with us. We truly appreciate your continued support.
Customer service lacking
I’ve been a loyal PetFlow customer for several years and originally chose them for their autoship discounts. Even after the discounts were removed, I continued ordering out of convenience and consistency.
Unfortunately, my most recent experience changed that.
PetFlow entered my shipping information incorrectly, labeling my residential address as a business. As a result, FedEx could not deliver the package. I then had to spend my own time calling FedEx to correct an error that was not mine.
What was most disappointing was the customer service response. Instead of taking accountability for the mistake, I was told that “we recommend ordering sooner.” I was on autoship. The issue was not timing — it was an incorrect shipping label created by PetFlow.
Mistakes happen. What matters is how a company handles them. A simple acknowledgment and assurance that it wouldn’t happen again would have gone a long way.
Because of the lack of accountability, I’ve decided to move my business elsewhere. When pricing is comparable across suppliers, customer service makes the difference.
26 February 2026
Unprompted review
Reply from Petflow
Thank you for sharing this feedback, and for being a loyal customer over the years. We’re truly sorry for the frustration this experience caused.
We want to clarify that we do not have the ability to label an address as a business or residential location. According to the carrier’s tracking, the delay was due to a “location security restriction,” which is a determination made by FedEx at the time of delivery. The package was reattempted and delivered the following day. We’ve also reached out to FedEx to request additional context so we can better understand what occurred.
That said, we understand your concern around accountability and communication. Regardless of the cause, this is not the experience we want any customer to have, and we’re sorry that our response did not meet your expectations. We appreciate you taking the time to share your perspective.
Reply from Petflow
Thank you for the 5 stars. We are so glad Petflow makes things easier for you, and we truly appreciate your support.
Friendly customer service
Friendly customer service! Always willing to help with prompt reply
30 January 2026
Reply from Petflow
Thank you so much for the kind words. We are happy to hear our team was helpful and responsive, and we appreciate you taking the time to share this.
Reply from Petflow
Thanks for sharing your experience. We are happy to hear you have found us reliable and that our treat options worked well for you.
It's been a half a month and no product
26 January 2026
Reply from Petflow
Thank you for bringing this to our attention. We are sorry for the frustration this caused.
After reviewing the order, it was canceled due to an item being out of stock. We understand how disappointing it is to wait without clear updates, and we apologize that our cancellation messaging did not make this clear at the time. We are actively working to improve how we communicate order cancellations so situations like this are easier to understand moving forward.
This is not the experience we want for our customers, and we appreciate you taking the time to share your feedback.
Pet Flow is one of the few places that carries my brand
Pet Flow is one of the few places to carry Fromm which is the only brand I feed my sheltie Frankie. The auto shop is very convenient so I never run out and the price is unbeatable!
29 January 2026
Reply from Petflow
Thank you for the great review. We are so glad we can carry Fromm for Frankie and help make autoship easy so you never run out. We truly appreciate your support.
My girl loves this food
My girl loves this food & has eaten it for years. It was delivered on time, despite our heavy snow. I met the delivery guy @ the doorway & hollered to him to slide the box down the sidewalk because it was too deep for him to bring it to me. He did & all was well.
28 January 2026
Reply from Petflow
Thank you for sharing this. We love hearing that your girl has enjoyed this food for so long, and we are glad delivery arrived safely even with the snow. We appreciate you taking the time to leave such a thoughtful review.
Helpful data via email
Helpful data via email, however I ( it’s an age thing, I’m 75) prefer to talk to a live person. Why did you change? I do love the convenience of delivery and Fromm dog food
27 January 2026
Reply from Petflow
Thank you for the kind review and for sharing your feedback. We understand the preference to speak with a live person, and while we no longer offer phone support, our team is always available via chat, text, and email to help as quickly as possible. We are glad you continue to enjoy the convenience of delivery and Fromm dog food, and we truly appreciate your support.
Great Service.Product is great quality…
Great Service.Product is great quality and received order in a timely manner. Thank you
27 January 2026
Reply from Petflow
Thank you for the 5 stars. We are happy to hear you were pleased with the product quality and timely delivery, and we appreciate you taking the time to share your experience.
I haven’t received my order yet
I haven’t received my order yet, so I really don’t think I can answer this at this time.
29 January 2026
Reply from Petflow
Hi there, thank you for taking the time to share this. I am sorry to hear that your order has not arrived yet. That is understandably frustrating, and we do not want you left without answers. Our team would be happy to look into this for you and provide an update or help make things right. Please reach out to us directly at help@petflow.com, via chat, or by text at 1-833-316-1577, and we will gladly assist.
Items delivered when they said they…
Items delivered when they said they would be with no problem.
30 January 2026
Reply from Petflow
Thank you so much for the great feedback. We are glad to hear everything arrived when expected and without any issues. We truly appreciate you taking the time to share your experience and trusting PetFlow for your pet’s needs.
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