Peppermill Interiors Reviews 187

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting their stylish and durable nature. Many people appreciate the excellent service received, from the helpful and friendly staff to the smooth and efficient delivery process. However, some customers reported issues with damaged products upon arrival, specifically mentioning scratches on stools and problems with screw holes not aligning on chairs. A few other people also felt that the delivery process for larger items could be improved, noting difficulties with unmoving large boxes and pallets.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the excellent quality of the... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the promptness, with... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the friendly and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delighted. Seamless, easy, speedy delivery. Second purchase this month, set of dining chairs, set of barstools, both modern retro style with gun metal legs... gunmetal adds lovely retro/industrial lo... See more

Company replied

Rated 5 out of 5 stars

We love our cafeteria tables and chairs from Peppermill! They are bright, stylish but super hard wearing. This year we bought additional chairs as they were so popular! The delivery is always smooth... See more

Company replied

Rated 5 out of 5 stars

Amazing Showroom with great selection of products and seamless shopping experience! We have been to this showroom multiple times exploring their range and each time found something new! We bought... See more

Company replied

Rated 5 out of 5 stars

Peppermill Interiors were absolutely fantastic from start to finish, the staff there were amazing. Alice went to great lengths to help me find my perfect dining table and had it delivered so smo... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Shop home, bar and restaurant furniture at Peppermill Interiors. Domestic and commercial furniture specialist. Dining furniture, lighting, vintage and more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

187 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great service all round…

Great communication via email when pre ordering our garden chairs (which were really pleased with!) Upon collection staff were really helpful both in the showroom and warehouse. Thanks!

16 July 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thanks so much for your review! Glad to hear you're happy with your garden chairs, and we hope you love them for many years to come!

Rated 1 out of 5 stars

CHECK YOUR ITEMS BEFORE TAKING HOME

Purchased 3 stools from Peppermill Interiors and when I got them back to our bar and unboxed them we noticed that 2 of the 3 stools had scratches on the surface.

I contacted the customer service team that stated that their policy was for the customer to unbox and unwrap their purchases on the car park to ensure no damage had occurred to the items.

Once you leave the premises you have accepted the state in which the items are sold. If you wish to then return or exchange them you must have the original packaging and bring them to the showroom yourself.

When paying for a product a customer should be confident that the product they're paying for isn't damaged. In this instance not just one product, but two!

Customer service just copies Ts&Cs in emails.

A real shame as the products are lovely, and we were just about to look at furnishing our second bar but after this experience we'd rather go elsewhere.

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you for your review. We're sorry to hear that your stools have scratches. We have proposed an exchange for your bar stools and our Customer Services representative clarified that since you collected your items from our store, you'll need to return them to our showroom for the exchange.

Please bear in mind, as per our terms and conditions, all items must be returned in their original packaging, which should be retained until you are completely satisfied with your purchase.

If you wish to go ahead with the exchange at our store, please reach back out to our Customer Service team.

Rated 5 out of 5 stars

Excellent service

We ordered furniture to be delivered to N.Ireland. Brilliant service and staff so helpful. Thank you

9 May 2025
Unprompted review
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Reply from Peppermill Interiors

Thanks so much for ordering with us! Glad to hear you are happy with our service, and we hope you enjoy our products!

Rated 5 out of 5 stars

Unique furniture

Beautiful showroom with an extensive offering of furniture.
Unique pieces which you'd be hard to find elsewhere.

24 July 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thanks so much for your kind review!

Rated 5 out of 5 stars

Exceptional retro garden chairs

summer- stacking chairs
Bought two black with arms and 4 orange without arms. Love them. Extremely sturdy. Paintwork and colours ivery neatly finished. Screws are quite noticeable but don’t mind that as it fits with Retro feel. So pleased with them. Also price was good. Service superb.

24 June 2025
Unprompted review
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Reply from Peppermill Interiors

Thanks so much for your review! So glad to hear that you are happy with your new chairs, and we hope you love them for many years to come!

Rated 5 out of 5 stars

Absolutely in love with my beautiful…

Absolutely in love with my beautiful kitchen island light from Peppermill Interiors! ✨ From the moment I spotted it, I knew it would be the perfect finishing touch,and it really has transformed the heart of my home. The quality is outstanding, the design is so elegant yet timeless, and it gets compliments from everyone who walks into the room.

Peppermill’s customer service was equally impressive,friendly, helpful, and efficient from start to finish. Delivery was smooth, and the item arrived beautifully packaged and in perfect condition.

If you’re after something that’s both stylish and well-made, I’d highly recommend Peppermill Interiors. I’ll definitely be back for more pieces soon!

2 July 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you so much for the lovely review! We are so pleased to hear that you love your new light, and we hope to see you again soon!

Rated 5 out of 5 stars

Bought 4 island chairs which I has been…

Bought 4 island chairs which I has been searching the web for & found an Aladdin’s cave full of beautiful furniture.
Great prices Bonus! Cheers

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you so much for your review! We hope you love your furniture for many years to come!

Rated 5 out of 5 stars

Excellent Sales staff

Excellent Sales staff. Extremely flexible which is so unique when buying interior furniture

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

Thanks so much for your kind review!

Rated 5 out of 5 stars

My friend and I attended the open day

My friend and I attended the open day on Saturday and loved the whole experience. Great bar b q and pimms, such a shame about the weather but still lovely to have joined you all. Sadly, my friend couldn’t get her dining chairs, they were sold out which is good for PI. I have purchased dining table, chairs, bench, sideboard and island stools in the past and am very happy. I love the choice. I will be back for a st moritz chair and foot stool on my return from holiday.

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thanks so much for visiting us on Saturday at our Summer Sale Event! It was great to see you, and so happy to hear you enjoyed your time despite the rain! We look forward to seeing you again soon!

Rated 5 out of 5 stars

An amazing experience at Peppermill Interiors

We went to Peppermill Interiors Clearance event on Saturday looking for some dining chairs for our new house. We found 2 perfect chairs at an unbelievable price! The staff were excellent and the event really well organised. We looked around their showroom before leaving and I have to say, their furniture is amazing, unique and competitively priced, so have picked out some beautiful garden furniture too. Brilliant experience all round and would highly recommend. . . . and we even treated to drinks and burgers before leaving.

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

We are so happy to hear you enjoyed visiting us at our Summer Sale Event! It was great to see you, and we're thrilled that you found some furniture you love. We hope to see you again soon!

Rated 5 out of 5 stars

Fantastic company.

We went to the store with the plan of just browsing around. But guess what? We couldn’t bring our furry friend with us! But hey, a friendly staff member offered to take care of him while we went on a shopping spree. Turns out, she was the owner herself! We finally found the stool we were looking for, and the staff members were super helpful and answered all our questions. They even said if we didn’t like it when we got home, we could return it for a full refund. So, we picked up the stool from their warehouse and headed back home, with our dog by our side. All the staff were incredibly professional, friendly, and I highly recommend this company. They’re the best!

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thank you so much for your lovely review! We are so happy to hear you found what you were looking for, and that you and your furry friend had a great day!

Rated 5 out of 5 stars

Absolutely stunning furniture.

Absolutely stunning furniture very well priced and well made. Perfect you can look in store, touch feel and sit on the furniture, All on the website too.
The showroom is a great visit with so much choice. The staff are friendly and a pleasure to discuss any questions you have regarding all the furniture.
We have purchased lots of items over the years and not ever been disappointed.
Thank you, keep doing an amazing job guys!

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you so much for your lovely review! We are so glad to hear how much you love our products, showroom and service. We will definitely pass this positive feedback on to the whole team!

Rated 5 out of 5 stars

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff, nothing too much to ask for. Wonderful choice of furniture spoilt for choice!!! Definitely coming back 😁

19 July 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thanks so much for the kind words. We look forward to seeing you again soon!

Rated 5 out of 5 stars

I wish I’d have found Peppermill years…

I wish I’d have found Peppermill years ago - I’m definitely going to be a returning customer. Gorgeous, unique items at great prices with fantastic customer service thrown in! Purchased a bench I’d seen online which in ‘real life’ was far better.

1 June 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, thanks so much for this! We are so pleased to hear you're happy with our products and service. We hope you enjoy your bench for many years to come!

Rated 3 out of 5 stars

high postage

I didn't buy as I thought the postage was a little too steep

10 March 2025
Unprompted review
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Reply from Peppermill Interiors

Hi there, sorry to hear this! We do offer collection for free from our Staffordshire showroom, or you can contact our sales team for a bespoke delivery quote to your area. Hope this helps!

Rated 5 out of 5 stars

Stunning vintage furniture….

This is the second time we have purchased a vintage furniture piece from Peppermill and we have not been disappointed! This time we purchased an antique pine bakers table for use as a kitchen island. Their vintage pieces are stunning, highly recommend! ⭐️⭐️⭐️⭐️⭐️

30 June 2025
Unprompted review
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Reply from Peppermill Interiors

Thanks so much for your review! We are so happy to hear that you love your vintage pieces, and we hope to see you again soon!

Rated 5 out of 5 stars

2 out of 2 for good experiences

I have recently made my second purchase with Peppermill. The first was a small purchase to test quality of a few items, which over the last 6 months has shown to be very good. The most recent purchase which was made approx 1 month ago, was for all furniture for my coffee shop, so large order. Service was great, delivery time was exactly as described at the time ordering. Very happy with whole process and definitely intend to use again in the future.

7 June 2025
Unprompted review
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Reply from Peppermill Interiors

Thanks so much for this review! We are so happy to hear that you placed such a large order with us and were satisfied with our products and service. We hope to see you again soon!

Rated 5 out of 5 stars

Effortless & Friendly Service

Effortless & Friendly Service. Thank You, Rosie!

I recently pre ordered some California-style outdoor chairs and the whole experience was a breath of fresh air, just like the chairs themselves! I had a couple of questions about delivery so I rang up and spoke to Rosie O., who was not only incredibly friendly but also knowledgeable and genuinely helpful. It felt like chatting to someone who actually cared about getting it right.

The order process was smooth, the chairs arrived as promised, and Rosie made sure everything went through seamlessly. It’s rare these days to get this kind of personal service, and it made the whole purchase feel special. The chairs have certainly a little West Coast sunshine to my garden! I even sent a photo to the team on Instagram and got a friendly reply. Thank you Peppermill (ex)teriors 😍!

4 July 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you so much for your kind words! We are so happy to hear that you appreciated our service, as this is something we pride ourselves on. We are sure you will love your California Chairs for many years to come, and hope to see you again soon!

Rated 4 out of 5 stars

Great quality furniture

Love my oak stools from Peppermill. Had to wait a long time for them to come into stock but communication with customer services was good and it was worth the wait. They are brilliant quality items and we get compliments on them all the time. Would purchase from here again.

1 May 2025
Unprompted review
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Reply from Peppermill Interiors

Thank you so much for your review! It's great to hear how happy you were with our customer service, and we hope you enjoy your items!

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