I appreciate Peerspace for the ease of access and booking process. However, the additional fees can be a bit outrageous. My overall experience has been great every time I have booked though.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Peerspace is wonderful for smaller shoots under 20 people. That is the sweet spot. The app works great and the service is great too for us seasoned power hosts (400+ shoots and counting) , especially... See more
Company replied
Difficult to navigate the website they actually charge people scout which would discourage somebody using the service
Company replied
Helpful site to find local Studios and location locations for shoots
Company replied
Company details
Written by the company
Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.
Contact info
548 Market St PMB 96966, 94104-5401, San Francisco, United States
- +1 (415) 403-2421
- help@peerspace.com
- peerspace.com
4.1
Great
574 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 week
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Very easy to use app
Very easy to use app
Clear rules and cancellations policies.
Easy refunds.
Quick and easy to communicate with venues
Our experience was easy and great. We will definitely use Peerspace again.
14 January 2025
Reply from Peerspace
Hi Kris, thank you so much for taking the time to leave this review! We're constantly working to make the experience smoother and more enjoyable for our users. We look forward to assisting you again in the future!
Peerspace made it possible to find the perfect space…
Peerspace made it possible to find the perfect space to host my daughter's sweet sixteen birthday party. I am very grateful to have found this website because I know that I would have never been able to find the venue on my own. Most of the venues were for big functions, like for weddings or a huge party for 100+ people. This site makes it possible for you to find a smaller group gatherings.
13 January 2025
Reply from Peerspace
Hello! We're so glad to hear you had such a wonderful experience with our platform. Wishing your daughter a very happy birthday, and thank you so much for the 5-star review.
Reply from Peerspace
Hi Carlyn,
Thank you so much for your 5-star review! We're thrilled to hear that our platform was easy to use and that you found great availability. We look forward to helping you discover even more amazing spaces in the future!
BOOK WITH GIGSTER!!!
I’ve been here for 5 years and I never needed to cancel a reservation. There are wildfires in LA, which effect our shoot because there’s fire and smoke everywhere. Host was hard to work
With and did not refund us our $2,000 booking. We contacted peerspace 4 days before the scheduled shoot and told them we can’t go because of the wildfire and smoke all over the city. What’s the point of this shoot if smoke is everywhere? They left it to the host and host did not refund me!! I will not be using peerspace anymore.
8 January 2025
Unprompted review
Reply from Peerspace
Hello Krista, thank you for reaching out to us. We're happy to see that we were able to resolve your concerns directly via email. Please let us know if you have any further questions or need additional assistance.
You can put a down payment and pay…
You can put a down payment and pay later which is great but the payment could be a little cheaper for a 8 or 9 our
23 December 2024
Reply from Peerspace
Hi Dennis, thank you for sharing your feedback! We truly value hearing from our users as it helps us improve our platform. We'll be sure to pass this along to our team for further consideration, and we hope your booking experience was great.
The host was very responsive and…
The host was very responsive and helpful during the planning process. I will book with her again!
23 December 2024
Reply from Peerspace
Hi J Bennie, we're thrilled to hear that your host was so helpful! Thank you for the 5-star review. We look forward to assisting you in finding more great spaces in the future!
Website is confusing and cumbersome
Website is confusing and cumbersome. Having to sign in with a password each time a client and Peerspace host need to communicate is a frustrating process.
18 December 2024
Reply from Peerspace
Hi Sally,
Thank you so much for sharing your feedback. We're sorry to hear about your experience, and we truly appreciate you bringing this to our attention. Your input helps us improve both our product and the overall experience for users like you.
I’ve passed your comments along to the appropriate teams for further review. In the meantime, we’d recommend using the Peerspace app, which may offer a smoother experience for you.
The host ensured and made sure everyone…
The host ensured and made sure everyone and everybody was safe and having a great time. The location and venue was awesome!
17 December 2024
Reply from Peerspace
Hi Sarah, we’re so glad to hear you had such a great experience with your host! Thank you so much for the 5-star review – we truly appreciate it!
The weather changed for a shoot that…
The weather changed for a shoot that was outdoors. So was recommended to try Peerspace. I was able to book within minutes something that was very close to the hotel. I was staying at. It was convenient and I was able to execute the photo job in a time slot that I needed.
16 December 2024
Reply from Peerspace
Hi Justin, thank you for sharing your experience! We're so glad PeerSpace was able to help you find the perfect space on short notice, and that it worked out so conveniently for your shoot. We hope to assist you again for your future projects!
Reply from Peerspace
Hi Jean, thank you so much for the 5-star review! We’re thrilled to hear that your booking experience was easy and enjoyable!
Perfect for our needs!
The space was exactly as described, and perfect for our needs. Tom was extremely helpful with getting us started (our first time recording), and delivered a very high-quality product.
13 December 2024
Reply from Peerspace
Hi Kathleen, we're so thrilled to hear about your wonderful experience and that the space exceeded your expectations! Thank you for the 5-star review – it means the world to us!
Everything was beautiful...hostess were…
Everything was beautiful...hostess were great
9 December 2024
Reply from Peerspace
Hi Antoinette, thank you so much for your kind words! We’re so glad to hear that everything was beautiful and that our hostesses made your experience even more special. It means a lot to us that you had such a positive experience.
It was easy and hassle free to book a…
It was easy and hassle free to book a space for a holiday party
8 December 2024
Reply from Peerspace
Hi Zerelda, thank you so much for leaving such a wonderful 5-star review! We're thrilled to hear that booking a space for your holiday party was hassle-free. It was a pleasure working with you, and we’re looking forward to the opportunity to assist you again in the future.
Wishing you all the best as the holiday season approaches!
Terrible interface, poor service
Terrible interface. Booking a studio is an absolute nightmare. It seems that hosts cannot accept shoot proposals, meaning that credit card payments are made but left oending so if you cancel the shoot proposal there is the danger that the payment will still go through. Beware, Peerspace is not registered with the FCA so credit card transactions might not be safe and this company could be trading illegally in the UK. Avoid!
8 December 2024
Unprompted review
Reply from Peerspace
Hi Robert, we’re really sorry to hear about your frustration and appreciate your concern.
Although Peerspace is not required be FCA-registered because it is not a financial services provider, we take security very seriously, and require all transactions to be processed through our secure payment processor partner, Stripe.
To clarify, when a guest submits a booking request, an authorization hold is placed on their card to ensure the funds are available. If the host accepts the booking, the card is charged. If the host doesn’t accept, the authorization hold is released. If there are issues with the hold, the request won’t be sent to the host, and no payment will be processed.
If you continue to experience any issues, please reach out to us directly through our support link: https://support.peerspace.com/hc/en-us/requests/new. We truly appreciate your feedback and hope to resolve any issues for you soon.
Amazing Customer Service from Peerspace!
The UI design has seen significant improvements lately. Recently, I encountered a small hiccup with an overtime charge that couldn’t be resolved immediately. However, the customer service team was incredibly swift and accommodating and resolved the issue promptly. I'm pleasantly surprised by the service and care they've shown, and I highly recommend this platform as a go-to resource to book spaces for your production. They’ve been fantastic and are continuously improving!
4 December 2024
Unprompted review
Reply from Peerspace
Hi Pop, thank you so much for this thoughtful review! We're thrilled to hear that our customer service team was able to assist you swiftly and resolve the issue. We truly value your feedback as we continue to improve the experience for everyone. We look forward to assisting you again in the future!
Great space for a small intimate family…
Great space for a small intimate family dinner. My family enjoyed it. The host was great. She explained everything and was available for any questions or concerns. I would recommend this place.
28 November 2024
Reply from Peerspace
Hello Kaye, we’re so thrilled to hear that your family dinner went well! Thank you so much for the 5-star review. We look forward to assisting you again in the future and helping make your next event just as special!
Rented this space for Thanksgiving
Rented this space for Thanksgiving, and it was perfect for our needs! Clean, cozy, and had everything we needed for a great gathering. The host was helpful and responsive. Highly recommend!
28 April 2024
Reply from Peerspace
Hi Abdul - We’re so glad to hear you had a wonderful Thanksgiving at one of our spaces! Thank you so much for this 5-star review—we truly appreciate your feedback.
Excellent experience
Fast response! Easy transition! The venue was clean, spacious and beautiful! My daughter and her guests loved the venue and will definitely be booking again in the future!
23 November 2024
Reply from Peerspace
Hi Florence- thank you so much for this 5 star review! We're so pleased that you had a great experience booking with us and look forward to helping you again in the future.
I absolutely loved the experience of…
I absolutely loved the experience of taking our pictures here and I will be going back for more
20 November 2024
Reply from Peerspace
Hi Jacquelyn - We're thrilled to hear about your experience. Thank you for this 5-star review!
Peerspace Newbies
We are Peerspace "newbies" and were thrilled with our first experience. From the reception area to the kitchen and onto the conference room, we were impressed with the ease of use and cleanliness of the space.
16 November 2024
Reply from Peerspace
Hi Meghan - we're so pleased to hear that your first experience was a great one! Thank you for this 5- star review.
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