Peerspace Reviews 

575
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers had a great experience with this company. Customers find the platform extremely user-friendly, noting that the search features and booking process are streamlined and efficient. People also mention that communication with space owners is consistent, while personnel provide welcoming and professional assistance during events. Some reviewers were not happy with customer support and assistance when unexpected issues or booking changes arose. Consumers also noted that getting timely help from live agents or resolving problems can sometimes be frustrating and challenging. A few individuals additionally felt that platform fees or strict policies made certain arrangements less appealing for hosts.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of booking process, noting that the platform is generally very user... See more

Website

Customers consistently note ambiguous experiences with website as many reviewers find the platform simple to... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the platform as a great source of... See more

Staff

Customers had ambiguous experiences with staff, as many reviewers praised welcoming hosts who answered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate Peerspace for the ease of access and booking process. However, the additional fees can be a bit outrageous. My overall experience has been great every time I have booked though.

Company replied

Rated 4 out of 5 stars

Peerspace is wonderful for smaller shoots under 20 people. That is the sweet spot. The app works great and the service is great too for us seasoned power hosts (400+ shoots and counting) , especially... See more

Company replied

Rated 4 out of 5 stars

Difficult to navigate the website they actually charge people scout which would discourage somebody using the service

Company replied


Company details

  1. Online Marketplace

Written by the company

Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.


Contact info

4.1

Great

TrustScore 4 out of 5

575 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(575)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

Filming Project

Ms. B was highly professional and a delight to work with. This was my very first time booking a Peerspace and her professionalism made the process very easy. I will definitely book this location again. This location is very convenient for big events in the city of Birmingham. I can’t wait to feature Ms. B space on a project that I’m currently working on and she even asked that I keep her updated when my project is finished so she can share it on her social media platforms. This also speaks volumes to her level of professionalism.

22 March 2025
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Reply from Peerspace

Hi Antwan, thank you so much for your kind words! We’re thrilled to hear that Ms. B provided such a great experience and that the space worked perfectly for your project. We wish you the best of luck with your project, and we can’t wait to see it come to life. Thank you again for choosing Peerspace – we’d love to have you back anytime!

Rated 5 out of 5 stars

Everything I've been looking for

I recently had the pleasure of using Peerspace for a photoshoot, and I couldn’t be more impressed! The platform is incredibly user-friendly, offering a wide variety of spaces to choose from for all sorts of occasions. Whether you're hosting a business meeting, photo shoot, or a small gathering, there's something for everyone.

What stands out the most is the quality of the spaces. The listings are detailed, with clear photos and descriptions, so you know exactly what to expect. I loved how easy it was to search for a space that fit my specific needs, and the booking process was seamless.

The communication with hosts was also excellent. They were responsive, helpful, and made sure I had everything I needed for a successful event. The flexibility in terms of booking and time slots was a huge plus too.

Overall, Peerspace exceeded my expectations in every way. It’s a fantastic resource for anyone looking to rent unique, professional spaces. I will definitely be using it again and highly recommend it!

15 March 2025
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Reply from Peerspace

Hi Rodney, thank you so much for sharing your experience with Peerspace! We're thrilled to hear that you had such a positive and seamless photoshoot. It's great to know that the platform's user-friendliness, variety of spaces, and detailed listings made your search so easy and enjoyable. We totally agree that the communication and flexibility with hosts are key to making any event go smoothly.

We're happy to hear Peerspace exceeded your expectations, and we can't wait to see what other amazing events you plan using the platform. Your feedback is so appreciated, and we’re glad Peerspace could be a part of your successful photoshoot!

Looking forward to hearing about your next great experience!

Rated 5 out of 5 stars

Engagement gone wrong but Peerspace saved the date

It was a great experience as my engagement was interrupted by rain and I had 2 days to make alternate plans after a month of preparation . Peerspace gave me the ability to pivot and find a new location that was more memorable than my original plans. Way to go Peerspace!

14 March 2025
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Reply from Peerspace

Hi Steve, congratulations on your engagement! We're so glad to hear that we were able to assist you with finding the perfect space for your special day.

Rated 5 out of 5 stars

Peerspace exceeded my expectations

Peerspace exceeded my expectations. The service received was top tier, it’s possible I may do further Podcast shows in this space.

13 March 2025
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Reply from Peerspace

Hi Darryl, we're so excited to hear that you found such a great space for your podcast. Thank you so much for this 5 star review and we look forward assisting you again in the future!

Rated 4 out of 5 stars

The transition went great however my…

The transition went great however my only concern is space to change outfits

10 March 2025
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Reply from Peerspace

Hi Liberty, we’re thrilled to hear you had such a great experience! If you ever need any additional clarification about spaces or amenities related to your booking, feel free to reach out to your host via Peerspace messaging. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

The "Hospital Room" space was ideal

The "Hospital Room" space had everything a filmmaker needs for the scene: the bed, various functional monitors, medical equipment, oxygen mask, doctor & nurse scrubs, patient gowns, and more. An ideal set for the opening scene of my short film "The Stranger."

4 March 2025
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Reply from Peerspace

Hi Ronald, we're so excited to hear that you were able to find the ideal space for your short film! We look forward to helping you find other great spaces in the future and thank you so much for this review.

Rated 1 out of 5 stars

Peerspace Ignores Host Safety – No Accountability for Rule-Breaking Guests

UPDATE after peerspace reply:
Peerspace has responded, but their reply is misleading and dismissive. They claim they “take reports seriously,” yet they ignored the overwhelming evidence I already provided. I submitted real-time chat logs, messages with Peerspace support (live chat during the incident when the host asked them to call the police as she was in danger) during the incident, witness accounts and contact numbers, screenshots of building neighbor's messages, and a lawyer’s letter from my building confirming the number of guests and the disturbance caused. We provided the police phone number for them to get a copy of the report as they requested. Peerspace has conveniently defined all claims 'arbitrary' in the face of a very critical situation, using that as an excuse to avoid accountability and take advantage of a user.

Their claim that fees must be pre-listed in a host’s description is another way to shift blame onto hosts while failing to enforce their own policies. Their own Terms of Service state that exceeding the agreed-upon number of attendees may result in additional charges—yet they refuse to uphold this.

ORIGINAL
As a Peerspace host, I expected the platform to protect hosts from abusive and rule-violating guests—but I was completely let down.

I had a terrifying experience where a guest brought nearly triple the allowed number of attendees, refused to leave, harassed me, blocked my own apartment door, and forced me to call the police. Fourteen officers had to intervene. My building was involved, fines were issued, and my reputation as a host was put at risk.

Peerspace’s response? Absolutely nothing.
• They refused to enforce their own policies—even though the overcapacity rule is clearly in their Terms of Service.
• They claimed “lack of proof” despite real-time chat logs, Peerspace support messages, witness statements, building security records, and a police report confirming the number of guests.
• They ignored documentation from my building’s lawyer, dismissing fines as “beyond their control.”
• They failed to ban the guest or take any safety measures, even after being informed of the threats and police involvement.

Peerspace claims to take host safety “very seriously”, but when it truly mattered, they were nowhere to be found. Their Trust & Safety team is a joke, and their policies are empty promises with no real enforcement.

🚨 If you’re a host, be warned: Peerspace will gladly take their commission but will do nothing to protect you when a guest violates your space, puts you at risk, or breaks the rules.

27 February 2025
Unprompted review
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Reply from Peerspace

Hi Alice,

We’re very sorry that you had this experience; however, we would like to provide clarity regarding how Peerspace operates and our response to your reported incident.

When a guest initiates a booking on the Peerspace platform, they agree to the rules and rates set by the host whose space they are using. Any fees a host may assess to the guest, including charges for rule breaks, add-ons for optional amenities, and additional attendee costs, must be included in the host’s listing description at the time of the booking request. If a potential fee is not included in the host’s listing, then we are unable to pursue that additional charge with the guest. We can only collect new charges outside of a host’s publicly stated fees with the guest’s consent.

We can assure you that Peerspace has taken your report seriously and responded swiftly to your concerns. However, while you mention police and building security, we have still not received any official police reports or records from you. We have requested additional documentation multiple times via email in order for Peerspace to be able to review in pursuit of additional charges. We'd again ask that you please share these documents with us so we can further support.

Rated 5 out of 5 stars

Amazing Host and Venue

The host, the venue, ease of booking and the price.

27 February 2025
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Reply from Peerspace

Hi Soko, we're so happy to hear that you had a great experience with the host, the venue, and the ease of booking! We look forward to helping you find more amazing spaces in the future. Thanks for sharing your feedback!

Rated 5 out of 5 stars

I stumbled upon peerspace while looking…

I stumbled upon peerspace while looking for a venue for my son and daughter-in-laws baby shower. I found a location through peerspace that was not only close but very affordable.

27 January 2025
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Reply from Peerspace

Hi Clarice - It’s great to hear you had such a positive experience with Peerspace! Finding a venue that's both convenient and budget-friendly is such a win, especially for a special event like a baby shower. I hope the celebration was memorable! Thanks for sharing your experience!

Rated 5 out of 5 stars

The host Erika and her son Austin were…

The host Erika and her son Austin were very pleasant. The space is just like the photos online

18 February 2025
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Reply from Peerspace

Hi Key, we’re so happy to hear that you had a great booking experience and that your host was easy to collaborate with. We look forward to assisting you again in the future!

Rated 5 out of 5 stars

Great space - Amazing host

The host was very responsive, patient and understanding. She was accessible when we needed her to get in.
The chairs are the exact same photos displayed - great plus. The speaker was an additional incentive I didn't envisage would be there, it added much color to our event. We loved our experience. Clean space too.

14 February 2025
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Reply from Peerspace

Hi Toyin, we're so happy to hear about your great experience. Thank you for leaving this 5-star review!

Rated 1 out of 5 stars

Removing valid reviews after horrible booking

The provided code did not unlock the door. It appears that the deadbolt was mistakenly locked, preventing the automatic lock from functioning. I immediately called the contact number provided but received no response. After multiple calls and messages, I finally received a reply—one hour after my booking had already begun.

As a result, I had to cancel my scheduled class, which made me appear unprofessional to my customers.

Additionally, the listing does not clearly state that access requires either climbing four flights of stairs or using an uninviting freight elevator. The suite itself is difficult to locate, and the front door remains locked, forcing guests to navigate back down four flights of stairs to let others in and guide them through the building—an exhausting process.

Having booked through Peerspace many times, I decided to take a chance on a listing with no reviews. Unfortunately, I would not book this space again.

Peerspace then removed my valid review from the listing returning it back to 5 stars for future unsuspecting customers.

As shown below, they acknowledge that they removed the review. They claim that my experience—paying for the space, arriving, and being unable to access it due to a non-working code—is not a valid experience. However, if a host has a pattern of not showing up, customers have a right to be informed. Had I been aware of this issue, I would not have booked. This raises concerns about the review system, which appears to be designed to highlight positive feedback while suppressing negative experiences.

15 February 2025
Unprompted review
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Reply from Peerspace

Hi Kay, thank you so much for leaving this review and bringing this to our attention. We're so sorry to hear about your experience and appreciate the chance to clarify review submissions.

Our review system is designed to ensure that feedback reflects the full experience of a completed booking. Since you were unable to access the space, the review requirement was no longer applicable, as the booking was not completed.

We completely understand your perspective, and we always encourage users to review as much information as possible when searching for spaces that meet their needs. We'll also be sure to pass your feedback along to our Host Management department to help improve future experiences. We also recommend submitting inquiries to hosts before booking requests to communicate and confirm specifics. You can submit an inquiry by clicking on the, ''Message Host'' button on the listing page.

We truly appreciate your understanding of our policy, which helps keep reviews relevant to the actual experience.

Rated 5 out of 5 stars

Would use again

It was easy to use. Clear guidelines and pricing. Fantastic concept. I would 100% use Peerspace again.

5 February 2025
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Reply from Peerspace

Hi Christiana, we're so glad to hear about your great experience using our platform! We’d be thrilled to welcome you back anytime – we look forward to your next booking with Peerspace!

Rated 5 out of 5 stars

I found great options for venues to host our team meeting

I found great options for venues to host our meeting and I found all the information on peerspace I needed to find and book a space.

28 January 2025
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Reply from Peerspace

Hi Timothy, thank you for sharing your feedback! We’re thrilled to hear that you were able to find the perfect venue for your meeting and that our platform provided all the information you needed. If you ever need assistance again or are looking for more options in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

The Best

this was my first ever experience using peerspace and it was by far the absolute best decision i have made for my business!! ALSOO the space i booked was amazing and more than i could have imagined, from the area to the kindness and understanding from the host just made everything so much better! I am really considering making this my “home away from home” thank you again and definitely dont skip over this one you wont regret it!

24 January 2025
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Reply from Peerspace

Hi Madisyn, thank you so much for your kind words! We're absolutely thrilled to hear that your first experience with Peerspace was such a success and that the space exceeded your expectations. We’re so glad you felt comfortable and welcomed. Thank you for choosing us, and we’re so excited for what’s ahead for your business!

Rated 5 out of 5 stars

Clean and wonderful experience

Chris and his staff where very accommodating to my friends and family . We hosted a reception after my brother’s funeral and I have to say that the ambiance and communication between us and Chris was excellent. Chris , thank you for everything . Even though it was an emotional day we experienced a very pleasant afternoon in the venue. The venue is modern and very nice . Very accommodating for a large group . The kitchen is very clean and it’s size is perfect for prepping food etc . I highly recommend this venue for anyone who wants to host an event. Trust me your experience will be stress free .

14 January 2025
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Reply from Peerspace

Hi HC, we're so glad to hear that Chris and his team made such a positive impact on your event during such a difficult time. It’s wonderful that the ambiance and communication helped make the day more pleasant for you and your loved ones. We really appreciate your kind words about the venue, its cleanliness, and the kitchen facilities. We’re so glad we could help make your experience stress-free. Wishing you and your family all the best.

Rated 5 out of 5 stars

Seamless, drama free booking

It was my first time booking a studio for a photo shoot. A friend recommended searching Peerspace. The site yielding several great venues including the studio we booked.

22 January 2025
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Reply from Peerspace

Hi Elliot - It’s awesome that you had such a smooth first-time experience booking through Peerspace! Sounds like you found the perfect studio for your shoot—glad the platform gave you a variety of good options to choose from. Thanks for sharing your experience with us!

Rated 5 out of 5 stars

The price is right

Basically the easy access to a large enough space to create the videos and photos I wanted. I prefer an outdoor shoot, but the weather is brutal. The price is right as well, and no complaints from the models.

18 January 2025
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Reply from Peerspace

Hey Anton - Thanks so much for sharing your experience! We are so happy to hear the prices were sufficient for your needs and there was variety for what you were looking for.

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