I appreciate Peerspace for the ease of access and booking process. However, the additional fees can be a bit outrageous. My overall experience has been great every time I have booked though.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Peerspace is wonderful for smaller shoots under 20 people. That is the sweet spot. The app works great and the service is great too for us seasoned power hosts (400+ shoots and counting) , especially... See more
Company replied
Difficult to navigate the website they actually charge people scout which would discourage somebody using the service
Company replied
Helpful site to find local Studios and location locations for shoots
Company replied
Company details
Written by the company
Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.
Contact info
548 Market St PMB 96966, 94104-5401, San Francisco, United States
- +1 (415) 403-2421
- help@peerspace.com
- peerspace.com
4.1
Great
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Baby Shower not quite as I expected
Peerspace was great as far as finding a venue. The space I rented was called IVENUE LA located in Glendale. The venue itself was nice but the staff was not accommodating, the male owner was originally rude to my mother but later apologized but they should have NEVER been rude to her in the first place. There was an Asian lady that was apart of the staff (sorry don’t know her name) who was no help at all and had a horrible attitude throughout our whole event. The lady owner was very nice, we had an issue with the music which took away from our event but she tried her best to help. Overall nice place as far as looks, but the staff needs to work on their customer service and be sure all the amenities you paid for are working properly.
17 May 2025
Unprompted review
Reply from Peerspace
Hi Brejanae,
Thank you for sharing your experience, and we're sorry to hear about the issues you faced with the venue staff. We’re glad the space itself met your expectations, but we understand how important respectful service and fully functioning amenities are.
Your feedback is incredibly valuable and has been shared with the host for review. We appreciate you bringing this to our attention and helping us maintain a high standard across all listings. If there's anything else we can do to support you, please don’t hesitate to reach out.
Reply from Peerspace
Hi Elle,
Thank you so much for this 5 star review! We're excited to help you find great spaces and hosts again for your future booking needs.
Finding a location I needed was simple
Finding a location I needed was simple, detailed, also messaging the location manager and booking was easy to do.
17 May 2025
Reply from Peerspace
Hi Oscar, thank you so much for this 5 star review! We look forward to helping you find amazing spaces for your needs again in the future.
Easy to use website
It was easy to book. Communication was kept within the site to build trust between client and vendor.
18 May 2025
Reply from Peerspace
Hi Leah, we're excited to hear that it was to communicate with your host then book their space. Thank you so much for this 5 star review!
What a FANTASTIC space for our Venue!
What a FANTASTIC space for our Venue!! Easy street access, beautiful eclectic vibe, and super easy transaction! Will definitely recommend to ANYONE!!
15 May 2025
Reply from Peerspace
Hi Stephanie, we're elated to hear that you found such a fantastic space for your needs and that your booking experience was smooth. We hope you had fun at your party and look forward to helping you find other spaces in the future.
Reply from Peerspace
Hi Mary, we're so thrilled to hear that it was easy to find so many options for spaces to use for your potential booking needs. Thank you so much for this 5 star review!
It was nice to see the venues and speak…
It was nice to see the venues and speak to the owners of the spaces.
12 May 2025
Reply from Peerspace
Hi, thank you so much for leaving this 5 star review! We always encourage our users to speak with hosts as much as possible before booking and are pleased to hear that this was such a great experience for you. We look forward to helping you find great venues for your needs in the future!
Love the experience
Love the experience, so many spots to take beautiful pictures. I am so glad I found Villa Blanco, the pictures came out so amazing!
6 May 2025
Reply from Peerspace
Hi Ronnie,
We're so excited to hear about your amazing experience! Thank you so much for leaving this review and we look forward to helping you find similar spaces in the future for your needs.
Amazing Experience with Peerspace!
I found the service to be incredibly helpful, with a wide variety of options to choose from. The reservation process was straightforward and user-friendly, making it easy to find the perfect space for my needs. I appreciate the transparency and the quality of service provided. Overall, my experience was very positive, and I would highly recommend Peerspace to anyone looking for unique venues.
6 May 2025
Reply from Peerspace
Hi Sacia,
Thank you so much for this review, we're truly pleased to hear about your smooth experience and that you were able to find perfect spaces for your needs. We look forward to assisting you again in the future!
CAUTIOUS, DO NOT USE
I had a horrible experience with using peer space, my wife and I booked a venue using peerspace for her baby shower, and ONE WEEK after we booked it, the venue cancelled on us after we had ordered everything and sent out invitations, it took us a VERY stressful few days to find a venue with less than a month to go, I DO NOT recommend relying on it.
11 April 2025
Unprompted review
Reply from Peerspace
Hi Abdul,
We're truly sorry to hear about your experience — that sounds incredibly frustrating, especially during such an important and meaningful time for your family. Please rest assured that we are addressing this situation directly with the host to ensure accountability. Your feedback is extremely valuable and helps us continue to improve the reliability of the platform. We hope everything still came together beautifully for the baby shower in the end.
Reply from Peerspace
Hi Ed, we're so happy to hear that you were able to find such a nice space. We look forward to assisting you again in the future!
I recently won an award for ‘best space…
I recently won an award for ‘best space in London’ and I was ecstatic, however it doesnt negate from the lack of support that they give hosts.
Im sad to write this review but having read the reviews of other hosts I can see this is a recurring problem.
I had a horrible client recently, I accidentally missed their call and ended up letting the client in 20mins late. I told the client that they can leave at 4:30pm, the left at 4:41pm. The client proceeded to leave abusive messages on peerspace platform when i requested compensation for them leaving late, i reported this to Peerspace - they did nothing. Ryan from Peerspace emailed me saying ‘weve decided to drop the £25 overtime charge’ yet I had to give the client a full refund and I received no compensation for the awful experience I had with the client.
The client left a negative review which is impacting my business, yet I do not have the option of replying or getting any voice to the situation.
This is not the first time I have had a terrible experience with Peerspace, yet they keep using my studio to promote their platform in their newsletters and hailing us as the 6th best space in London yet they fail to support us in our time of need.
I keep asking Peerspace why the client was given a full refund and they haven’t given me a answer. I’ve been robbed in daylight! There is nothing I can do to get my money back.
Lastly, the fees are incredibly high for the little assistance that they give. Hosts have to work extra hard to promote their space and Peer Space take a fee that doesn’t reflect in their customer service.
I have built up a strong profile on Peerspace and I’ll be staying to reclaim my money.
30 April 2025
Unprompted review
Reply from Peerspace
Hi Dorothy,
Thank you for sharing your experience — and congratulations again on being recognized as one of the top production spaces in London. We truly enjoy celebrating hosts through the Open Door Awards, and we're sorry to hear how this recent situation has affected you.
When a guest disputes an overtime charge, we require clear visual evidence that they remained in the space beyond the agreed time. In this case, what was provided did not meet the threshold needed to support the claim. We completely understand how frustrating this can be, and for any future cases, time-stamped photos or footage can help us better advocate on your behalf.
We also want to clarify that the guest was not issued a full refund — only a partial refund related to the overtime charge. The adjusted payout was sent to your account on April 27, 2025.
We understand how upsetting a negative review can be, especially when you feel your side hasn’t been fully heard. Since there’s an open support ticket regarding this case, we recommend continuing the conversation there so our team can assist you directly.
We also hear your concerns around the host service fee. This fee helps us maintain and improve the platform, including host support, marketing, and product development. That said, we recognize there's more we can do to support hosts, especially during difficult interactions with guests.
We truly value the effort you’ve put into making your space stand out — it’s why you were honored with the Open Door award. Your feedback is being heard and will continue to inform how we improve our platform and support.
Thank you again for being part of the Peerspace community.
Reply from Peerspace
Hi Grace, we're so excited to hear that you've been having a great experience. Thank you so much for this 5 star review!
Good pricing and easy booking
Easy to book a venue and communicate with the owners. I was able to sort by pricing and find something affordable for the event I was planning.
18 April 2025
Reply from Peerspace
Hi Sean, we're so happy to hear that using our platform was easy and that you were able to find affordable spaces for your needs. Thank you so much for this review and we look forward to assisting you again in the future!
Sander was so helpful
Sander was so helpful, the space was amazing and we had a seamless transition. I can't thank Peerspace enough!
20 April 2025
Reply from Peerspace
Hi Dave, we're so glad we could help you connect with such a great host like Sander. Thanks so much for the five-star review. We look forward to helping you discover more amazing hosts and spaces in the future!
Peerspace made it very easy to connect…
Peerspace made it very easy to connect with a local vendor, who I would other wise not be aware of. You have to remember people are spending thousands of dollars for an event, as with all events there will be multiple questions that need to be answered by the host/peerspace. The chat system is too limited, you have to have a live person available for chat. Blocking the chat until for emergencies or 24hrs before the event is cutting it too close..
I also found I didn’t get hold of an agent until hours later, by that time, I’ve moved on.
15 April 2025
Reply from Peerspace
Hi David - Thank you for sharing your feedback. We're glad to hear that Peerspace helped you connect with a local vendor you might not have otherwise discovered—that’s exactly what we hope to facilitate. We also truly understand your concerns regarding the urgency and importance of timely communication, especially when planning high-investment events.
We appreciate your insights and will take them into account as we continue to improve the experience. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.
Reserve Your Time Accordingly
It was great space for shooting the studio shots with the models we had for the day. The only downside was the time it took for the freight elevator that ate into the time we were able to shoot. It was a tedious process which multiple people were a part of to complete and delayed the shoot. But overall, the studio was the perfect size and everything noted within the site was exactly how it was when I entered the studio space.
15 April 2025
Reply from Peerspace
Hi Nicholas - Thank you so much for your feedback! We're really glad to hear that the studio space met your expectations and worked well for your shoot. We appreciate you pointing out the challenges with the freight elevator, and we'll review the details to ensure clearer communication with your host moving forward.
I love this platform
I love this platform. My mom decided she wanted to celebrate her 70th birthday at the last minute. Peerspace had so many options, and the platform was easy to use. I sent a message on Monday, confirmed the space on Tuesday, and had the party on Saturday. Super easy and convenient. Will use again.
12 April 2025
Reply from Peerspace
Hi Tiffany, happy 70th birthday to your mom! We hope you had a great celebration and look forward to helping you find great spaces for special occasions in the future. Thank you for this five star review!
Easy booking venues
It was easy to locate a venue for our needs and super easy to book the one we wanted for the dates we needed. we ended up needing to reschedule for a different day and that too was simple.
14 April 2025
Reply from Peerspace
Hi Randy, we're so glad to hear about your smooth booking experience. Thank you so much for this 5 star review!
Great space to book!
Clean, centrally located, beautifully decorated and easy booking process! Would definitely book again.
14 April 2025
Reply from Peerspace
Hi Tara, we're so happy to hear that you found a beautiful space for your booking needs. Thank you so much for this review and we look forward to helping you find similar spaces in the future!
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