I mistook this company’s site for Adobe Acrobat, which is easy to do, and bought their software. As I downloaded it, I realised my mistake and immediately emailed them asking for a refund. My money wa... See more
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I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password... See more
Company replied
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... See more
Company replied
Company details
About pdf-pro.io
Written by the company
![](https://cdn.trustpilot.net/consumersite-businessunitimages/61bafb94150950e56c0bf40b/profile-description/Convertdocu-com-n-1-des-convertisseur-2.jpg")
Contact info
United Kingdom
- +44 2080687193
- contact@pdf-pro.io
- pdf-pro.io
4.2
Great
11K reviews
Replied to 59% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Not happy
Not happy
Accidentally signed up for 50p
Now I’ve been charged 39.90!
Where did it say I ruined up for this. ??
Would like reimbursed please.
22 October 2025
Unprompted review
Ended up on site unexpectedly thought I paid to download a form beware £39 monthly
Did a Google Search for a form I required , then I found unexpectedly I had to pay £0.50 to download it, I didn't realise I was paying for a membership subscription which bills over £39 monthly after 48hrs . Cancelled immediately, didn't receive a form
28 October 2025
Unprompted review
Good helpful yes
11 October 2025
Unprompted review
I could merge properly more pdf files
I could merge properly more pdf files. But after this first experience I found much easier way to manage my personal documents and I don't need any more such a service. I am trying to exit but I don't know yet how to do
5 October 2025
Unprompted review
did not work.
Did not work,did not receive form I wanted to download,have been charged both £5and£39 for something I did not receive,pdf pro can check this,absolute rip off.
1 October 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We’re very sorry to hear about your experience. Our team is available to review your case and assist with any concerns regarding our service.
You can contact us directly at 📞 +44 20 8068 7193 (Monday to Saturday, 8 a.m. – 8 p.m.) or by email at 📧 contact@pdf-pro.io
.
We appreciate your feedback and are committed to resolving any issues promptly.
Best regards,
The PDF-Pro.io Team
Very bad experience avoid this company.
27 September 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We’re very sorry to hear about your experience. Our team is available to review your case and assist with any concerns regarding our service.
You can contact us directly at 📞 +44 20 8068 7193 (Monday to Saturday, 8 a.m. – 8 p.m.) or by email at 📧 contact@pdf-pro.io
We appreciate your feedback and are committed to resolving any issues promptly.
Best regards,
The PDF-Pro.io Team
It is a scam
It is a scam, they don't provide the final document after your payment!
23 September 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We’re truly sorry to hear about your experience. Please note that our service offers a free trial period, allowing you to test sending and receiving documents before any payment. This ensures you can verify that everything works properly before committing.
We encourage you to reach out to our support team so we can quickly resolve this issue:
📞 +44 20 8068 7193 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@pdf-pro.io
We remain at your disposal and hope to restore your confidence in our service.
You should make it more clear that it will cost £39 a month
You should make it more clear it cost £39 a month
15 September 2025
Unprompted review
Reply from pdf-pro.io
Hello,
Thank you for your feedback. We’re sorry for any confusion regarding the subscription cost. Our service includes a trial period before any subscription is activated, allowing users to test the platform before committing. Your comment will help us improve transparency on pricing and notifications.
If you have any questions or need assistance, please contact our support team:
📞 +44 20 8068 7193 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@pdf-pro.io
We value your input and hope to provide an even clearer experience in the future.
Abuse
They ask £0,50 for a document, just to get your bank details; then they open a monthly subscription of £39,90. No matter if you ask for cancellation in that window of 48 hours, they hardly and insistently try to get the payment. Fortunately, the bank declined it and called me for approval.
They are nothing but disgusting scammers!
11 September 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We are very sorry to hear about your experience. Our service operates with a trial period before any subscription is activated, allowing users to test the platform safely. We take concerns regarding billing and subscriptions very seriously and would like to clarify the situation.
Please contact our support team directly so we can review your case and provide assistance:
📞 +44 20 8068 7193 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@pdf-pro.io
Your satisfaction is important to us, and we are committed to resolving any issues promptly.
Yes it’s quick and easy but no end of…
Yes it’s quick and easy but no end of trail warning
7 September 2025
Unprompted review
Reply from pdf-pro.io
Hello,
Thank you for your feedback. We’re glad to hear you found our service quick and easy. We also appreciate your comment regarding the end-of-trial notification. Our service includes a trial period to allow users to test the platform before any subscription is activated, and we take your feedback seriously to improve transparency.
If you have any questions or need assistance, please contact our support team:
📞 +44 20 8068 7193 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@pdf-pro.io
We value your satisfaction and hope to provide an even better experience next time.
Reply from pdf-pro.io
Hi Ryan Harrison,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you were satisfied with the letter — we're always here to make your document tasks easier and faster.
If you ever need assistance or have any questions, feel free to reach out to us at contact@pdf-pro.io or by phone at 02 52 68 07 74. We're available Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day,
The PDF Pro Team
Very good very helpful and easy to…
Very good very helpful and easy to navigate
24 July 2025
Unprompted review
Reply from pdf-pro.io
Hi Tanaka Bhumure,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you were satisfied with the letter — we're always here to make your document tasks easier and faster.
If you ever need assistance or have any questions, feel free to reach out to us at contact@pdf-pro.io or by phone at 02 52 68 07 74. We're available Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day,
The PDF Pro Team
Very good can purchase sick line pdf
24 July 2025
Unprompted review
Reply from pdf-pro.io
Hi Seanene Browne,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you were satisfied with the letter — we're always here to make your document tasks easier and faster.
If you ever need assistance or have any questions, feel free to reach out to us at contact@pdf-pro.io or by phone at 02 52 68 07 74. We're available Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day,
The PDF Pro Team
Faite attention ce sont des escrocs
22 July 2025
Unprompted review
Reply from pdf-pro.io
Bonjour André Mojon,
Nous comprenons votre mécontentement et sommes désolés pour cette mauvaise expérience. Sachez que notre service client reste à votre disposition pour étudier votre situation en détail et vous accompagner au mieux. N’hésitez pas à nous contacter à l’adresse contact@pdf-pro.io ou par téléphone au 02 52 68 07 74, du lundi au samedi, de 8 h à 20 h.
Merci de votre retour, il nous aide à améliorer notre service.
Très bonne journée,
L’équipe PDF Pro
I found pdf-pro to be a convenient tool…
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressing. Overall, it’s a good service that works well for most tasks, but a bit more transparency would improve the experience.
13 July 2025
Unprompted review
Reply from pdf-pro.io
Hello Oliver Groß,
Thank you for your valuable feedback!
We’re glad to hear that you find PDF Pro convenient and easy to use for managing and converting PDF documents.
We appreciate your honesty regarding payment clarity and will work on improving transparency to enhance the user experience.
If you have any questions or need assistance, please don’t hesitate to contact us at contact@pdf-pro.io or by phone at 02 52 68 07 74, available Monday to Saturday, from 8 a.m. to 8 p.m..
Have a great day,
The PDF Pro Team
Fraudulent company…
For some strange reason this company hacked into my account and stole £39.99. I bought a pizza from dominos and the next thing I noticed there was two payments of the same amount that left my account
13 July 2025
Unprompted review
Reply from pdf-pro.io
Hello,
We’re very sorry to hear about your serious concerns and understand how upsetting this situation must be.
Please be assured that at PDF Pro, we take security very seriously. We offer a trial period so you can test the service before any commitment. If you believe there has been unauthorized activity on your account or unexpected charges, we strongly encourage you to contact our customer support team immediately at contact@pdf-pro.io or by phone at 02 52 68 07 74, available Monday to Saturday, from 8 a.m. to 8 p.m.. We will do our best to assist you and clarify the situation.
Your satisfaction and security are very important to us.
Have a good day,
The PDF Pro Team
Fantastic!
7 July 2025
Unprompted review
Reply from pdf-pro.io
Hi Rebecca Castagnotto,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you were satisfied with the letter — we're always here to make your document tasks easier and faster.
If you ever need assistance or have any questions, feel free to reach out to us at contact@pdf-pro.io or by phone at 02 52 68 07 74. We're available Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day,
The PDF Pro Team
Reply from pdf-pro.io
Hi,
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you were satisfied with the letter — we're always here to make your document tasks easier and faster.
If you ever need assistance or have any questions, feel free to reach out to us at contact@pdf-pro.io or by phone at 02 52 68 07 74. We're available Monday to Saturday, from 8 a.m. to 8 p.m.
Have a great day,
The PDF Pro Team
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