Pdfpro Reviews 13

zero star rating.
Reinstalling PDF PRO onto new computer. All appropriate steps were taken to proceed with new install.
Contacted support for activation key as my original key did not work.
6x emails replies from support repeating the same instructions despite my detailed and documented description of the support's new, supplied re-activation key failing.
Useless, not wasting another precious minute with this company. Found a better product at a great price.

Nothing wrong with the website, easy to use and accessible

It's a scam looking to force people into subscriptions with no notufications or emails or proper accounts. I had to block it with my bank that was the only way

This site is a scam. It first charges a one-time payment of €0.50, then later bills you for a €39.90 subscription without any warning. Beware.

I wanted to convert a fil from pdf to word.
I payed but no result !
It is a fraud !

This company has just done well its work

Scam multiple fraudulent transaction to bank account after failed to cancel my card

Wanted a Easy to download self certification form, found this "company" Charge of 50p thought that was Ok, Then check my Bank 2 days later to find I had been charged £39.90 for a monthly subscription ? When I look again at there website HIDDEN AT THE BOTTOM OF THE PAGE it then tells you after the 50p then 48hrs later you are signed up to Monthly subscriptions ! I have now contacted my bank to make sure no more money is paid to a Con Merchant company !!! Would NOT RECOMMEND AVOID LIKE THE PLAGUE !!!!

Appalling. I've uninstalled it and won't use it again.
I bought a perpetual licence then one day I go to use the software is disabled asking me to input a key, which I have and I do. Nothing!
I contact support who give me the absolute run around trying to get me to take a subscription. Eventually, after lots of back & forth they send me a link saying if I wish to continue with the licence I have I need to uninstall it and re-install using the link provided.
I reinstall the software and it doesn't work properly, can't save and replace an existing file, can't delete or rename a file that has only been previewed using the preview pane etc, etc.
Go back to support, coms with the same person as the first occasion who..... tries to sell me a subscription AGAIN!.
Explain, AGAIN I have a perpetual licence to which they reply, "Yes license key is perpetual but the maintenance is not." Read, it did work, now it doesn't because of us and we're not going to assist you unless you pay!
They even have the ordacity to still advertise the PERPETUAL LICENCE.
It worked fine until you turned it off.
Uninstalled it now, won't touch it again. Wasted goodness know how so much time with this.

I had difficulty with PDFPro from the beginning. Before I purchased I read the EULA: Section 2.2 says that 1 user may load 2 devices. Perfect! I can use it on my CAD workstation and have it loaded on my laptop for when I travel. I downloaded the installer and installed on the workstation without problems. When I loaded it on the laptop I got an email that said my account had been "reset." Contact tech support to re-activate. You can't call tech support, it is email only. They got the ticket Monday and didn't reply until Tuesday. "Delete everything from the previous install, download PDFProInstaller.exe and re-install." Delete EVERYTHING from the previous install? Does that mean remove it from the registry? I didn't do that. I went to control panel and uninstalled it from the workstation. CP didn't have it on the laptop. Repeat: load onto workstation, fail on laptop. Another Reset. Then back and forth with tech support, who evidently did not read the tech support requests fully because none of the questions I asked were answered. Finally, I asked only one thing, "Please tell me why the EULA says 2 devices and I am able to load only one?" Terse answer like it is too much trouble dealing with you, "One license, one device." Another tech support question, "Will someone please tell my why the EULA says 2 devices and tech support says only 1?" The response, "We have checked your account and you are able to install on two devices." It's like they had never read their own EULA! But the instructions were the same, Delete everything, download, re-install. No mention of anything different on workstation or laptop. I finally got two devices loaded, and wanted to know what happened if I (or someone else) tried to use two devices at the same time. I opened the workstation and did the same on the laptop, expecting a message that multiple devices can not be opened simultaneously. Nope. Reset, contact tech support. This is too much. When entering a tech support ticket, they ask for your order number. When I purchased I received a confirmation with order reference and order ID, no order NUMBER! What do you really want? They ignored that as well as the questions. Give my money back! Answer: "No refund, it has been 34 days since you ordered." I argued that most of those 34 days was spent arguing with tech support about 2 devices, order number, and ignored questions. They refunded my money, so I gave them a favorable review when it arrived in my bank account, saying that I would not miss the tech support and they would not miss me.