Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About PC Specialist Ltd
Written by the company
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.
UNBOXING PC SPECIALIST
Contact info
Unit 12 Jubilee Business Park, Jubilee Way, Grange Moor, WF4 4TD, Wakefield, United Kingdom
- 0333 011 7000
- enquiries@pcspecialist.co.uk
- pcspecialist.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great on all aspects
They gave me great advice that even a beginner like me could understand. The PC came the next day as promised. We had a hitch putting it together and called customer support who were available immediately and sorted our problem out in 10 seconds. Other than that the PC was easy to set up and I was using it within half an hour. I was really impressed with the service and my PC
10/10 service they sent pictures of my…
10/10 service they sent pictures of my build during the build process which i was very much pleased with and i even requested changes in my build and they sent me updated pictures. I am thrilled with my new PC. Thanks guys see you in another 10 years.
Render Rig
This was a super spec Render Rig and they did a great job of building it and making it clean.
Excellent customer support
Excellent customer support, especially when we were in the process of building the quote for an all white gaming pc. Directed us to their dedicated white build page. Arrived less then a week after ordered. Well packaged. Delivered safely.
Great company, get exactly what you need, and super fast delivery, service and follow up.
Good website, easy to navigate and add or remove components to see a final spec. good catch-all at the end pointing out if something is not compatible or has been missed.
I used Gemini to tell it what uses the PC would be put to and asked this to recommend specs then went to PC Specialist website to choose components balancing cost with requirement. After attaining a spec I would then feed it back to Gemini and use its comments to iterate. After 10 attempts i finally ended up with a machine that suits my needs and so far is working very very well. Perhaps this is something you could integrate into your website.
other than that the build and delivery was really quick.
after unboxing i found a number of small plastic bags with cable ties and various brackets which it appears were superfluous. i was briefly worried that i had to do something with them but not, so maybe just not bother putting these in the box?
Absolutely brilliant
Absolutely brilliant experience and a phenomenal PC, definitely not disappointed
Fantastic company
Fantastic company - keep you posted on every step the machine build goes through and the PC is stunning and performing well. Will def use them again
Good customer service and great…
Good customer service and great products. Delivery was on time and well packaged.
The best customer service I have received
From start to finish a really good customer experience helpful staff top communication. In an age when customer service feels like an afterthought these guys bring it back 100% recommend
Runs like clockwork, great service
The construction went very fast, delivery was great, the computer runs like clockwork. It was very easy to put together with the guidebook I was given. It was also easy to put an extra SDD in it as the pictures in the guide book told me exactly where there is another slot for it. Overall a very good experience with the service. The shop was recommended to me by other people who were very happy with their purchase and I am too. Would definitely recommend to others.
I chose PC Specialist to replace an ageing laptop
I chose PC Specialist to replace an ageing gaming laptop with a desktop with a budget of around £1000
I used the web chat to discuss my PC before ordering, which helped to find the best option in my budget. It's very easy to use the tools to plan a PC but in the end I went for a pre-built PC which was discounted.
My monitor arrived the next day (a Saturday) and the PC the following day, well packed and with clear setup instructions. Communication from PC Specialist by email was very clear.
This is my 2nd device from PCS
This is my 2nd device from PCS
I first purchased a desktop replacement laptop from PCS back in December 2019 and was delighted with the quality of the build - I had to RMA the machine due to the failure of some RAM modules that I had bought for me as a gift - but PCS were extremely quick and cordial in dealing with the issue & helped me secure replacement RAM from Corsair free of charge.
My new desktop & monitors arrived in pristine condition and very well packaged - I wouldn't hesitate to recommend their pre-built systems as they are incredible value for money in todays RAM & Storage market
This is my third PC from PC Specialist…
This is my third PC from PC Specialist now. The build quality and responsiveness of the team means I never need to look elsewhere. You could probably find every component a little cheaper if you spent hours looking round for it across numerous vendors. But it’s a premium service and so I’m very happy to pay a little more to have that piece of mind.
I ordered the Storm elite II
I ordered the Storm elite II, I received my pc the next day after ordering it. The PC runs exceptionally quietly whilst managing to achieve great performance on every game I have played since receiving it. Overall a very professional service and fantastic build quality.
Very good, easy experience
Easily ordered, easily modded, finance options very good and suitable for me
Arrived in good time, communication was good during the build process
Just Simply The Best Computer Company
Great website. Easy to customise to build what I am wanting. Quick, objective customer service with helpful tips and advice about the topics I questioned. High level of communication throughout the entire build and delivery.
Not a single thing to fault this company on, which is why I use them for everything computer based.
A great ordering experience for PC beginners!
Ordering is very simple and easily broken down. Being able to save a quote and come back to it and amend at any point was very helpful. One thing that would have been very helpful and would streamline future ordering is being able to see the individual part prices directly next to the parts in each drop down menu. Otherwise everything went perfectly and order was delivered on time.
I have bought 2 computers from pc…
I have bought 2 computers from pc specialist and now a laptop, they are still the best, I would not buy from anyone else.
Great pre built
Great pre built with quality components, overall healthy system and has been delivered with no issues
Poor Inbound Logistics
While this company has previously been very reliable, trying to order a collection for a PC upgrade has been very frustrating in this instance. Delivery arrangements were not clearly communicated and customer service did not pass along relevant information.
After more than a decade using this company, I will not be purchasing from them again.

Reply from PC Specialist Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







