PC Specialist Ltd Reviews 

47,201
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and intuitive configuration process, making it very easy to build custom computers tailored to exact specifications. Buyers also highlight the exceptional service, noting that delivery times are remarkably fast and items arrive extremely well-packed to prevent any potential damage. Some reviewers were not happy with hardware faults, reporting that systems occasionally arrived with loose internal components or stopped working properly shortly after delivery. A few consumers additionally mentioned encountering unexpected performance slowdowns or experiencing prolonged delays when attempting to process repairs or returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the computers arrive quickly and work as... See more

Quality

Reviewers highlight positive aspects of quality, noting that the machines arrive well-packed and feature... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and swift... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface and smooth... See more

Service

Users describe positive interactions with service, highlighting exceptional and professional experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as... See more

Rated 5 out of 5 stars

Great service all round. Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expecte... See more


Company details

  1. Gaming service Provider
  2. Computer Store

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(47,201)

2,383 reviews in the last 12 months

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Rated 5 out of 5 stars

Great on all aspects

They gave me great advice that even a beginner like me could understand. The PC came the next day as promised. We had a hitch putting it together and called customer support who were available immediately and sorted our problem out in 10 seconds. Other than that the PC was easy to set up and I was using it within half an hour. I was really impressed with the service and my PC

14 August 2026
Unprompted review
Rated 5 out of 5 stars

10/10 service they sent pictures of my…

10/10 service they sent pictures of my build during the build process which i was very much pleased with and i even requested changes in my build and they sent me updated pictures. I am thrilled with my new PC. Thanks guys see you in another 10 years.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Render Rig

This was a super spec Render Rig and they did a great job of building it and making it clean.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent customer support, especially when we were in the process of building the quote for an all white gaming pc. Directed us to their dedicated white build page. Arrived less then a week after ordered. Well packaged. Delivered safely.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company, get exactly what you need, and super fast delivery, service and follow up.

Good website, easy to navigate and add or remove components to see a final spec. good catch-all at the end pointing out if something is not compatible or has been missed.
I used Gemini to tell it what uses the PC would be put to and asked this to recommend specs then went to PC Specialist website to choose components balancing cost with requirement. After attaining a spec I would then feed it back to Gemini and use its comments to iterate. After 10 attempts i finally ended up with a machine that suits my needs and so far is working very very well. Perhaps this is something you could integrate into your website.
other than that the build and delivery was really quick.
after unboxing i found a number of small plastic bags with cable ties and various brackets which it appears were superfluous. i was briefly worried that i had to do something with them but not, so maybe just not bother putting these in the box?

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company - keep you posted on every step the machine build goes through and the PC is stunning and performing well. Will def use them again

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Runs like clockwork, great service

The construction went very fast, delivery was great, the computer runs like clockwork. It was very easy to put together with the guidebook I was given. It was also easy to put an extra SDD in it as the pictures in the guide book told me exactly where there is another slot for it. Overall a very good experience with the service. The shop was recommended to me by other people who were very happy with their purchase and I am too. Would definitely recommend to others.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

I chose PC Specialist to replace an ageing laptop

I chose PC Specialist to replace an ageing gaming laptop with a desktop with a budget of around £1000

I used the web chat to discuss my PC before ordering, which helped to find the best option in my budget. It's very easy to use the tools to plan a PC but in the end I went for a pre-built PC which was discounted.

My monitor arrived the next day (a Saturday) and the PC the following day, well packed and with clear setup instructions. Communication from PC Specialist by email was very clear.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

This is my 2nd device from PCS

This is my 2nd device from PCS

I first purchased a desktop replacement laptop from PCS back in December 2019 and was delighted with the quality of the build - I had to RMA the machine due to the failure of some RAM modules that I had bought for me as a gift - but PCS were extremely quick and cordial in dealing with the issue & helped me secure replacement RAM from Corsair free of charge.

My new desktop & monitors arrived in pristine condition and very well packaged - I wouldn't hesitate to recommend their pre-built systems as they are incredible value for money in todays RAM & Storage market

28 August 2026
Unprompted review
Rated 5 out of 5 stars

This is my third PC from PC Specialist…

This is my third PC from PC Specialist now. The build quality and responsiveness of the team means I never need to look elsewhere. You could probably find every component a little cheaper if you spent hours looking round for it across numerous vendors. But it’s a premium service and so I’m very happy to pay a little more to have that piece of mind.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Storm elite II

I ordered the Storm elite II, I received my pc the next day after ordering it. The PC runs exceptionally quietly whilst managing to achieve great performance on every game I have played since receiving it. Overall a very professional service and fantastic build quality.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Just Simply The Best Computer Company

Great website. Easy to customise to build what I am wanting. Quick, objective customer service with helpful tips and advice about the topics I questioned. High level of communication throughout the entire build and delivery.

Not a single thing to fault this company on, which is why I use them for everything computer based.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

A great ordering experience for PC beginners!

Ordering is very simple and easily broken down. Being able to save a quote and come back to it and amend at any point was very helpful. One thing that would have been very helpful and would streamline future ordering is being able to see the individual part prices directly next to the parts in each drop down menu. Otherwise everything went perfectly and order was delivered on time.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great pre built

Great pre built with quality components, overall healthy system and has been delivered with no issues

13 August 2026
Unprompted review
Rated 2 out of 5 stars

Poor Inbound Logistics

While this company has previously been very reliable, trying to order a collection for a PC upgrade has been very frustrating in this instance. Delivery arrangements were not clearly communicated and customer service did not pass along relevant information.

After more than a decade using this company, I will not be purchasing from them again.

26 August 2026
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for your review and we are sorry to hear this.

We wish to look into this further, but we don't appear to have your order information at this time, so we will request this from you through Trustpilot.

Kind regards,
PCSpecialist

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