Payajjb Reviews 

422
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers had an average experience overall. Many people found the staff to be helpful, understanding, and supportive, often going out of their way to assist with debt management. Consumers also frequently praised the user-friendly online system and the ease of setting up flexible payment plans, which helped them manage their financial situations without intimidation. However, some customers also noted significant issues with communication and service. A portion of people reported receiving demands for debts they did not recognize or had already paid, leading to frustration and significant concern. Additionally, some reviewers experienced problems with payment processing, such as incorrect bank details or payments not being registered correctly after an agreement was made.

What people talk about most

Payment

People report ambiguous experiences with payment, with some customers expressing frustration over alleged... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the great, helpful, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, understanding, and... See more

User experience

Users describe positive interactions with the user experience, highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a email today say letter before claim from a debt I couldn't remember they was actually polite and put my account on hold for 35 days . Due to my mental health! Doing further investigations I wa... See more

Company replied

Rated 5 out of 5 stars

Easy to use not everything needs filling in. Can pay off from bank direct or set a payment plan without lenthy forms pr even talking to someone or providing documents

Company replied

Rated 5 out of 5 stars

Funny enough, AJJB were chasing me, and I paid in full, because they are persistent and I have to commend them for that. Even more funny, if I were a business chasing unpaid debts then I most pro... See more

Company replied

Rated 5 out of 5 stars

Very helpful decent people Thank you very much for your understanding Highly recommend Five stars

Company replied


Company details

  1. Legal Services
  2. Debt Collecting

About Payajjb

Written by the company

AJJB Law

Information written by the company

We are a regulated law firm here to help you find the right way forward

AJJB Law is a debt resolution specialist firm with experience across a range of industries. The role of our web-portal and paralegal team is to resolve your situation as quickly and easily as possible.


Contact info

3.4

Average

TrustScore 3.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(422)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam

Do not fall into this companies trap they email to say you owe money when you know you don’t and threaten you with court to try and scare you. God knows how much money they take from people, they are scam artists, reported to police.

5 March 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Laura,

Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues. Please contact us and we can assist.

We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 5 out of 5 stars

GREAT EASY SERVICE

4 March 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Eilleen,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

Honestly there very good and very…

Honestly there very good and very helpful 👌

27 February 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Mohammad,

Thank you so much for taking the time to leave a 5-star review!

We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

Good advisor

I spoke to a person on the telephone and he was Very polite, He had excellent mannerism and he Was very understanding, He as helped me Tremendously, And I was able to communicate With him easily, I’m now resolving my problems And I feel much happier with the help he as gave Me.

17 February 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Gina,

Thank you so much for taking the time to leave a 5-star review!

We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

Amazing

Amazing. I fell behind on my regular payments instead of them charging me more they let re-think the payment plan and did it to suit my needs. I love its online and the process is very fairxand realistic.
Thank You.. If i ever get into debt again ill use this company if i had a choice

17 February 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Jai,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 1 out of 5 stars

Sack the bullies off

The worst interaction with a company I have ever had. Sending threatening letters before claim to scare and intimidate people even though a monthly direct debit had been set up! I even emailed them telling them to stop harassing me when I was paying and they were apologetic😭. The most useless and saddest company I have dealt with. Just to make everyone aware.. they won’t take you to court for £200 worth of debt. Sack them off, bullies.

1 February 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Victoria,

We get instructions from our clients to contact customers to a bill that has been flagged as outstanding.

The quickest way to get this sorted is to engage with us.

Rated 1 out of 5 stars

SCAM SCAM SCAM

Absolute SCAM sent my elderly mom a "Letter Before Claim" for £122.97 Just to let you know my mom has never had anything on credit or even a direct debit for any bills...good luck with this one. Hope you get what's coming to you trying to scam elderly people like this...won't even tell me what the debt is, that helps.

10 February 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues.

Please contact us and we can assist. We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 1 out of 5 stars

Harassment at the highest level

Harassment at the highest level, underhand tactics, withholding information, disgraceful company

9 February 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Adam,

We apologise for any inconvenience or frustration in our attempts to communicate with you. However if you contact us we can work together to achieve the right outcome and stop communication.

Please know that we are committed to providing a positive and respectful experience for all of our customers.

If you would like to discuss your specific concerns in more detail, please visit www.payajjb.co.uk and log in. We are here to help and would be happy to assist you in any way we can.

Rated 1 out of 5 stars

By not helping corrupt companies…

By not helping corrupt companies getting money of people . That have already paid .

7 February 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Lee,

We have been asked to contact you by our client who has an outstanding balance. We can’t go into too much detail on a public forum as you can appreciate.

Please engage with us and we can assist with any questions you may have.

Rated 5 out of 5 stars

Nice company

Nice company, friendly and understanding

31 January 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi David,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

Quick and easy to set up and available…

Quick and easy to set up and available payment plan each month

27 January 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Chloe,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

I was really amazed at how easy and…

I was really amazed at how easy and little pressure I didn't feel taking controll of this arrangement plan. Absolutely amazing and stress anxiety free.

19 January 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Taylor,

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words.

Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 5 out of 5 stars

This site is amazing every debt you…

This site is amazing every debt you have should give you the opportunity to pay what you can as long as you are paying it . I feel rest assured that no further action will happen and it’s perfect for me to choose the amount they take and on what ever day is best for me .

12 January 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Louise,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

Helpful and grateful

Helpful and grateful

5 January 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Serkan,

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words.

Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 1 out of 5 stars

SCAMMERS bullying people to reap where they did not sow

This SCAM called AJJB law keeps threatening, intimidating and bullying me to pay rebel energy, who has never supplied me energy. Rebel energy has confirmed severally through the phone and Email that I am not owing them. I have also reached out to CAB who checked the energy database and confirmed that Rebel energy has never supplied me energy. This SCAM called AJJB law insist they want to go to court. Scammers who want to reap where they did not sow.

23 December 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to provide us with your feedback.

We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues. Please contact us and we can assist.

We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 1 out of 5 stars

Nothing but bullies

Nothing but bullies. Sending letters to my elderly very ill father that he owes klarna 3000 pounds. He doesn't even know what klarna is and has never had credit. Disgusting people. Have been reported to the police. Sending official looking paperwork to scare him

13 December 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Clare,

Thank you for taking the time to provide us with your feedback.

We would like to assure you that our company is legitimate, we work on behalf of a number UK company’s in resolving account issues. Please contact us and we can assist. We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

The quickest way to resolve any queries is to engage with us through the methods we provide in our outbound communications.

We can’t go into too much detail on a public forum as you can appreciate however, engage with us and we can assist with any questions you may have.

Rated 5 out of 5 stars

Helpful Services Delivered

Prompt and professional service delivered

29 November 2024
Payajjb logo

Reply from Payajjb

Hi,
Thank you for your review! We are thrilled to hear that you had a good experience with us and appreciate your kind words. At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously. We are glad to hear that we were able to meet your expectations.

Rated 5 out of 5 stars

Great assistance and costumer service

many thanks to Vienna Welthy from the assistance team.

The costumer service was very responsive and comprehensive. My old internet provider issued erroneously a debt in my name. After explaining the error to Vienna from ajjb law the matter was resolved right away!

(Do not ignore them, the company is surely NOT fake or a scam as reported on many websites)

21 November 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback. We are thrilled that we were able to meet your expectations.

Rated 1 out of 5 stars

This company IS a scam!! Be careful!!

This company IS a scam. I received text messages saying it’s regarding British Telecommunications PLC. I called British Telecommunications PLC and they confirmed I have NEVER had an account with them AND there is no debt. They also confirmed they do not know who AJJB Law is, and they never have anyone send SMS messages. I called Experian and my score is still 999. They have confirmed that there is NO outstanding debts against my name, and this SMS is a scam. My next step is to report the firm to the SRA and the police. I work for a criminal law firm btw, this is not how lawyers work.

11 November 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK companies in resolving account issues. Please contact us and we can assist. We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register
If you would like to discuss your account further please email trustpilot@ajjblaw.co.uk
Thank you.

Rated 1 out of 5 stars

I had a letter sent saying I owed £324 …

I had a letter sent saying I owed £324 to BT .I paid it because I got scared thinking I owed money, but straight after paying them I called BT who told me I should have called them first because I've never missed a payment with them as I pay by DD. I contacted my gang who then reimbursed my money . Now they are still sending me emails for the same amount .
I WONT BE SCAMMED AGAIN !! YOU PEOPLE HAVE NO MORALS SCARING OAP'S !

4 November 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Hi,
We are authorised and regulated to carry out collections in the UK. The quickest way to resolve any queries is to engage with us through the methods we provide in our outbound communications.
We can’t go into too much detail on a public forum as you can appreciate however, engage with us and we can assist with any questions you may have.
If you would like to speak about this further please email trustpilot@ajjblaw.co.uk
Thank you

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