Payajjb Reviews 

422
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, most reviewers had an average experience overall. Many people found the staff to be helpful, understanding, and supportive, often going out of their way to assist with debt management. Consumers also frequently praised the user-friendly online system and the ease of setting up flexible payment plans, which helped them manage their financial situations without intimidation. However, some customers also noted significant issues with communication and service. A portion of people reported receiving demands for debts they did not recognize or had already paid, leading to frustration and significant concern. Additionally, some reviewers experienced problems with payment processing, such as incorrect bank details or payments not being registered correctly after an agreement was made.

What people talk about most

Payment

People report ambiguous experiences with payment, with some customers expressing frustration over alleged... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the great, helpful, and... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as helpful, understanding, and... See more

User experience

Users describe positive interactions with the user experience, highlighting its ease of use and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had a email today say letter before claim from a debt I couldn't remember they was actually polite and put my account on hold for 35 days . Due to my mental health! Doing further investigations I wa... See more

Company replied

Rated 5 out of 5 stars

Easy to use not everything needs filling in. Can pay off from bank direct or set a payment plan without lenthy forms pr even talking to someone or providing documents

Company replied

Rated 5 out of 5 stars

Funny enough, AJJB were chasing me, and I paid in full, because they are persistent and I have to commend them for that. Even more funny, if I were a business chasing unpaid debts then I most pro... See more

Company replied

Rated 5 out of 5 stars

Very helpful decent people Thank you very much for your understanding Highly recommend Five stars

Company replied


Company details

  1. Legal Services
  2. Debt Collecting

About Payajjb

Written by the company

AJJB Law

Information written by the company

We are a regulated law firm here to help you find the right way forward

AJJB Law is a debt resolution specialist firm with experience across a range of industries. The role of our web-portal and paralegal team is to resolve your situation as quickly and easily as possible.


Contact info

3.4

Average

TrustScore 3.5 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.4

All reviews

(422)

93 reviews in the last 12 months

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Rated 1 out of 5 stars

sham

Kept getting messaged from them saying i owe KLARNA money, I logged on klarna and says I have 0.00 outstanding. then went on individual klarna payments to learn that two of them failed. Very misleading on behalf of KLARNA!

So I went and paid the OA and t just receive another message a day later to say that I still have not paid.

So I ended up calling the law firm. Then they told me they have my old address which is weird as been ordering stuff to a new one, They said I have 57.07 OA so I said no I don't I paid you on 2.8.25. She then told me I paid under the wrong ref. no when I paid under the ref.no. she sent me lol and came back telling me they will transfer the amount under the right ref.no within 24 hours. I asked if they will carry on harassing me with texts while this is happening?

luckily the lady was nice and apologised about it, so I didn't lose my last nerve cell at the company.
what a load of unprofessionalism within companies' ways of notifying people.

Klarna should send an email or a text explaining there was a failed payment as soon as it fails, please make a payment within so and so many days due to failed payment, not leave people unknown especially when logged into the app and seeing 0.00 outstanding credit and keep receiving additional incurring costs. I had to wreck my brain to figure where the payment was missed until finally clicked on companies I purchased my items with just to see that a payment did fail! so misleading!

..and AJJB Law should be more detailed.


5 August 2025
Unprompted review
Payajjb logo

Reply from Payajjb

We understand that everyone has different preferences when it comes to communication, and it is never our intention to cause inconvenience to you.
If you have any further concerns or would like to discuss this further, please visit www.payajjb.co.uk and log in.

Rated 5 out of 5 stars

Easy service to use

Very quick and easy to manage online, with a newborn there's no way I would have had time to phone but going online to sort what I needed sorting was simple :)

31 July 2025
Unprompted review
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Reply from Payajjb

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words. Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 1 out of 5 stars

The worst company ever treated like an…

The worst company ever treated like an absolute criminal for £50 which was one missed payment they have sent out threatening solicitor letters and treat me like im due them millions of pounds

4 July 2025
Unprompted review
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Reply from Payajjb

Thank you for giving us your feedback. We apologise this was not up to your expectations and would like to hear more about this.
You can either call us to discuss further or, visit www.ajjb.co.uk and log on to speak to a member of our team via live chat.

Rated 1 out of 5 stars

They send threatening letters for a…

They send threatening letters for a "debt" owed to a company i have never used. Even the original company dont have my details!!

26 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for giving us your feedback. We apologise this was not up to your expectations and would like to hear more about this.
You can either call us to discuss further or, visit www.ajjb.co.uk and log on to speak to a member of our team via live chat.

Rated 1 out of 5 stars

Ignore complaints and do not perform due diligence

This company chased the wrong firm - no due diligence done just threatening letters. No answers to any emails even when put through as a formal complaint their complaints team. Have reported to SRA (say they will look into it after 45 days) and the Legal Ombudsman (say they will look into it after 14 weeks). This section of the law is like the wild west and no legitimate company should use this organisation to chase debts. AI like Garfield.ai are actually much more diligent!

26 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi David,

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers.

Your satisfaction is our top priority and we would like to have this resolved. I have requested some more details in order for a member of our team to reach out to you.

Please respond to our request and a member of the team will be in touch.

Rated 5 out of 5 stars

Brandon has been fantastic thanks so…

Brandon has been fantastic thanks so much for your help!

26 June 2025
Unprompted review
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Reply from Payajjb

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words. Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 5 out of 5 stars

Great friendly not pestering

Great friendly not pestering

25 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words. Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 1 out of 5 stars

Sneaky charges

I made a payment on my personal card to pay a work bill quickly to avoid further charges (£1,265) only to be charged a further £37.96 "cash fee" through my bank. There was no warning of this happening before I made the payment and it's never happened on any other online payment I've made so I can only assume it is AJJB who have caused it to extract extra cash.

27/07/25
Have just received a Court judgement stating we still owe the money that was paid via the AJJB website a month ago. Tried to call but was told they didn't have any one available to discuss the case.

25 June 2025
Unprompted review
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Reply from Payajjb

Hi Tim,

Thank you for taking the time to make us aware of this. At AJJB Law, we do not charge any fees on making a payment. It sounds like the fee might have been applied by your bank, or could be linked to an unrelated transaction.

Your satisfaction is our top priority and we would like to have this resolved. I have requested some more details in order for a member of our team to reach out to you.

Please respond to our request and a member of the team will be in touch.

Rated 5 out of 5 stars

AJB Law were very understanding of my…

AJB Law were very understanding of my circumstances and offered a lot of support with an affordable payment plan, I always found them pleasant to deal with and always eager to assist me in re paying my debt.I would recommend definitely.

24 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words. Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 1 out of 5 stars

At worst, a scam, at best incompetence (but complicated).

These are the second people who have written to me about a debt that I do not believe that I owe to BT, threatening court action. (The first people gave up when I explained). The reference number on the letter and my correct postcode was rejected by their website, so I could go no further. Have emailed them, no reply yet.

LATER

Would you beleive it? I have just had a reply stating that they were unable to open an attachment in standard Microsoft .DOCX format. Throws competence further into question.

LATER STILL

Still no response to my emails. I have to say that the scream of the 'scamometer' is rising in pitch. I clearly can make no certain accusations, but am coming to entertain the possibility that they have bought up a dodgey third-hand debt and are trying to make money out of it with threats of court action.

My advice to anyone who gets a letter from these people would be to question -very carefully- the grounds for any demand they make.

LATER

I have just had a response from these people. They do seem to have managed to open the alternatively formatted document I send them. They now say "We have sent the information regarding your query to our client so they can review the details and provide us with an update on how to proceed." I am thinking that it may be BT rather than Payajjb that is at fault here.

I shall update this on developments.

23 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Tim, Thank you for taking the time to make us aware of this.

This does not sound like the level of service that we would expect for our customers. Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 5 out of 5 stars

So so so easy to set up and accomplish

So so so easy to set up and accomplish

17 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for your review! We are thrilled to hear that you had a good experience with us and appreciate your kind words. At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously. We are glad to hear that we were able to meet your expectations.

Rated 1 out of 5 stars

this company will harass you day in day…

this company will harass you day in day out literally every single day, luckily i just ignore every single email their emails are full of empty threats threatening to take you to court been waiting on you taking me to court for the last 2 years 🤣🤣🤣 would cost them more in court fees and they know it!! get it up yous you aren’t getting a single penny from me you utter SCUM 🖕

17 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

We apologise for any inconvenience or frustration in our attempts to communicate with you. However if you contact us we can work together to achieve the right outcome and stop communication.

Please know that we are committed to providing a positive and respectful experience for all of our customers.

If you would like to discuss your specific concerns in more detail, please visit www.payajjb.co.uk and log in. We are here to help and would be happy to assist you in any way we can.

Rated 5 out of 5 stars

Thanks

Thanks. Very helpful

16 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for your review! We are thrilled to hear that you had a good experience with us and appreciate your kind words. At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously. We are glad to hear that we were able to meet your expectations.

Rated 1 out of 5 stars

This company keeps harassing me for a…

This company keeps harassing me for a debt that is not mine. I have asked them numerous times to provide me with information regarding this debt and proof of my liability however they repeatedly ignore my request.

It seems that they do not care about harassing innocent people

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Very understanding and gave me time

9 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for your review! We are thrilled to hear that you had a good experience with us and appreciate your kind words. At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously. We are glad to hear that we were able to meet your expectations.

Rated 5 out of 5 stars

Great option to repay debt

Great option to repay debt. Have been struggling with money lately but the option of repayment is a great eay to get back on track. Honestly though, just looking forward to settle this debt 😩

5 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for your review! We are thrilled to hear that you had a good experience with us and appreciate your kind words. At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously. We are glad to hear that we were able to meet your expectations.

Rated 5 out of 5 stars

Thank you

Thank you for your respect and understanding of my situation . The help you have given me to make affordable payments has been much appreciated.

1 June 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for your review! We are thrilled to hear that you had a good experience with us and appreciate your kind words. At AJJB Law, customer satisfaction is our top priority and we take all feedback, both positive and negative, seriously. We are glad to hear that we were able to meet your expectations.

Rated 1 out of 5 stars

SCAM LETTERS FROM AJJW

Hi
My daughter got a letter saying she owed Klarna money, contacted Klarna and they have advised that her account is in the clear.
SCAMMERS
Also number on the letter is different from one online.

13 May 2025
Unprompted review

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