Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items
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See what reviewers are saying
appraiser is not knowledgeable , walang alam s mga luxury items , i tried to pawn my LV bag worth 79K and i am the first owner including receipt under my name , etc . and they rejected. kesyo yung sta... See more
Company replied
medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... See more
Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... See more
Company details
Information provided by various external sources
PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.
Contact info
7th Floor, W Global Center, 30th Street corner 9th Avenue, Bonifacio Global City, Taguig City, United States
- 09176834376
- customer@pawnhero.ph
- pawnhero.ph
2.9
Average
469 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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speed process this guys are pro's
6 April 2021
Reply from PawnHero & Marketplace
Hi customer,
Welcome to PawnHero Family! We're glad to know that you were satisfied with the speed of service that we have provided. With PawnHero, efficiency will help us to pave the way to assist our customers the best we can.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
all good ❤❤❤❤❤
21 March 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Donna,
We are so much excited for your next transaction! Thank you for the rating provided and looking forward to meeting your expectations soon! :)
Sincerely,
Jacqueline, Customer Experience Representative, PawnHero Philippines
its good but i was a bit disappointed…
its good but i was a bit disappointed when the calculation turns out from 9930 it became 4000 only
10 March 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Arjay,
Greetings! We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value of the item and the actual condition.
We remind our clients that all items are still subject for approval especially for gadgets and smartphones since this particular item depreciates faster.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Personnel are prompt and courteous
Personnel are prompt and courteous. Ensure the safety and health protocols. Nice and clean office. Very competetive rates and flexible appraisal value. Good job👍👍👍
5 March 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Ms. Tess,
Thank you so much for taking time to rate us! We're glad that you are satisfied with our service. Customers will always be on top of our priorities to provide great customer experience.
Should you need to pawn again, make sure to head over to https://pawnhero.ph/pawn and we'll be happy to help you with your quick cash needs!
We value your business. Have a Hero day!
Yours truly,
Jacqueline, Customer Experience Representative.
Very smooth transaction
Very smooth transaction. The staff's are very accommodating. I was a little hesitant at first since this was my first with pawnhero but I made the right choice. Thank you Pawnhero, you're a lifesaver!
4 March 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Dan,
We're glad that we have given you a great experience and we would like to be consistent in that way. Our customers' feedback is vital to our success. We value your business with us.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Service, PawnHero Philippines
Overall good experience
Overall good experience. Only 2 items of concern.
1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that are affected by flashing lights. i.e. seizures, pregnant women, etc.
2. Maybe put some padding at the sharp corners hanging under the tables of the client rooms. Just sitting regularly, I scraped my knees on it. Although only very lightly, but it could be worse for some peope. You can check your cctv footage.
I’m just making these suggestions to hopefully help you guys from more sensitive people who could be lawsuit trigger happy.
3 March 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Nat! Welcome to PawnHero family! We appreciate your feedback. We're glad to know that you were satisfied with the experience that we have provided.
Looking forward to doing business with you again. :)
Sincerely,
Jacqueline, Customer Experience Representative
Very nice office
Very nice office. The staff are very friendly and their process is very smooth. I was a bit nervous on my way but the staff made me feel comfortable and confident. Keep it up!
18 February 2021
Reply from PawnHero & Marketplace
Hi customer,
Welcome to PawnHero Family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us. We are excited to doing business with you again soon.
'Till our next transaction!
Yours truly,
Jacqueline, Customer Service, PawnHero Philippines
Ms Jaki is very helpful
Ms Jaki is very helpful , accommodating and the entire team who assisted me were very quick and accommodating as well . Truly a great customer service ! Kudos to PAWNHERO staffs ! 👍🏻
18 February 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Irene,
Welcome to PawnHero family! Great to have this feedback! We are happy that you had a great customer experience with us. Our customers' feedback is vital to our success.
We value your business with us. :)
Sincerely,
Jacqueline, Customer Experience Representative
A higher appraisal rate would have been…
A higher appraisal rate would have been more appreciated. But it still was a big help. Thanks.
15 February 2021
Reply from PawnHero & Marketplace
Hi Tina,
Thank you for taking time to rate us. Your feedback and experience are important to us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value and condition of the item.
Looking forward to still doing business with you again.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
friendly staffs and honest team
friendly staffs and honest team. highly recommended.
15 February 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi customer,
Welcome to PawnHero Family! Thank you for the feedback given and we are happy that we have shown you a trusted transaction with us.
We are excited to doing business with you again soon.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative.
Good service!
The customer service are responsive as well as their rider. It is so nice dealing with Pawn Hero. My only request is I hope they will offer a little higher
9 February 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Rhizzzz,
Thank you for taking time to rate us. Your feedback and experience are important to us. We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawned with us. Thus, we also base the amount that we give on the market value and condition of the item.
Looking forward to still doing business with you again.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Nice service
8 February 2021
Reply from PawnHero & Marketplace
Hi Vicky,
Welcome to PawnHero family! We're glad to have provided you with speedy service and to have met your inquiries with prompt responses.
Your feedback and suggestions are very important to us.
'Till our next transaction!
Sincerely,
Jacqueline, Customer Experience Representative.
Customer service is very responsive…
Customer service is very responsive helpful and friendly (Von), got my items back well packed and delivered to my house on a timely manner very safe and secure place i may say to pawn your items overall experience is awesome!!!
5 February 2021
Unprompted review
Reply from PawnHero & Marketplace
Dear Rhenz,
Welcome to PawnHero Family! At PawnHero, we aim to provide a quick and easy transaction with our customers and give them the best service that we are eyeing for.
'Till our next transaction! :)
Sincerely,
Jacqueline, Customer Experience Representative
Wait time for appraisal: way too long. Loan renewal/extension not true if you pawn gadgets only
The wait time for the appraisal was way too long. I waited an hour or so. I would have appreciated if I was told from time to time the progress of the appraisal. Also, I wasn't comfortable giving my Apple iCloud password. I've made sure that my gadgets were set back to factory settings so I don't understand why they would need such personal, private information. Sure, I was pawning my gadgets. But I don't think I'll need to give out my password too. Lastly, the loan extension seems to be limited only, you can’t extend your loan if you pawned gadgets only. The loan extension was one of my reasons why I went with PawnHero but it seems to be false advertising since this wasn’t made clear upfront or even on their website. I won't be doing business with PawnHero again.
1 February 2021
You borrowed me 15k on a 100k watch…
You borrowed me 15k on a 100k watch that is not good business I will get my watch and never borrow from you again and I will tell people about this
22 January 2021
Reply from PawnHero & Marketplace
Thank you for taking the time to rate us. We always base the amount that we give on the market value and physical condition of the item. Before you proceed with your item, the amount was discussed with your wife with P15,000 initial estimate, since you advised that strap for this specific watch is not original. Still looking forward to doing business with us.
Our customers' feedback is vital to our success. We value your business with us
Sincerely,
Jacqueline, Customer Experience Representative
I was offered 3445 for slightly used…
I was offered 3445 for slightly used samsung active watch 2 instead, it less than what I was expecting...
13 January 2021
Unprompted review
Reply from PawnHero & Marketplace
Hi Ray,
Greetings! We wish to remind our clients that we are unable to guarantee the same amount that you have received from us initially when you pawn with us. Thus, we also base the amount that we give on the market value of the item.
Please be reminded that all items are still subject for approval especially for gadgets, as per checking the item has a hard scratch on the screen.
Looking forward to still doing business with you again.
Jacqueline, Customer Experience Representative.
Fast transaction.
27 December 2020
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