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PawnHero & Marketplace Reviews 

469
•
TrustScore 3 out of 5

2.9

Shopping & Fashion
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Rated 1 out of 5 stars

Takes soooo long to redeem an item. So much hassle. They prefer handwritten authorization rather than typewritten ones. Find another place to pawn your items

Rated 1 out of 5 stars

appraiser is not knowledgeable , walang alam s mga luxury items , i tried to pawn my LV bag worth 79K and i am the first owner including receipt under my name , etc . and they rejected. kesyo yung sta... See more

Company replied

Rated 3 out of 5 stars

medyo mahirap na magtransact ngaun compared dati. before kasi magsend ng pic ng item, right there and then makikita kung pede ung items mo or not. ung process ngaun mahirap kasi tic options na lang na... See more

Rated 5 out of 5 stars

Overall good experience. Only 2 items of concern. 1. Maybe put a warning sign at the entrance regarding the strobe/flashing light. This is to forewarn clients who may have medical conditions that... See more

Company details

  1. Shopping & Fashion

Information provided by various external sources

PawnHero.ph is an online pawnshop where anyone can submit a pawn request anytime, anywhere. Unlike brick-and-mortar pawnshops, PawnHero offers lower interest rates — up to half of what traditional pawnshops in the Philippines offer! It also guarantees zero service charge and no hidden costs or penalty fees for late payment or loan renewals. PawnHero Philippines is the first online pawnshop in Southeast Asia. It launched first in the Philippines to offer lower interest rates in the country and a higher appraisal for a wider variety of items than currently accepted by traditional pawnshops; such as musical instruments, jewelry, gadgets, luxury goods and more.

Contact info

2.9

Average

TrustScore 3 out of 5

469 reviews

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No recent history of asking for reviews

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2.9

All reviews

(469)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very fast transaction

Very fast transaction. accommodating customer service. approachable thru messenger, phone call and personal transactions. 👌😊👍

21 July 2021
Unprompted review
Rated 5 out of 5 stars

Awesome

I’m still speechless! Awesome and reliable pawnshop. I got my money fast and easy. Thank you Pawnhero! Your are really my hero!

16 June 2021
Unprompted review
Rated 5 out of 5 stars

Pawn Hero - A True Hero

Pawn Hero, like its name, is truly a Hero.

Approachable, fast, efficient, courteous, and most importantly, fair, they take pawning to a higher level.

Kudos to one of its Customer Service
reps, Bon, for being knowledgeable, prompt, and very respectful.

1 June 2021
Unprompted review
Rated 4 out of 5 stars

The CSR answering the messaging app

The CSR answering the messaging app, the ones who called me and the courier are very efficient and polite, just that I had a hard time getting hold of a CSR when I decided to have my items picked up. The line keeps on getting disconnected/dropped.
Other than that, it was a good customer service in general

26 May 2021
Unprompted review
Rated 3 out of 5 stars

it was a bit frustrating that during…

it was a bit frustrating that during online pawn process- the item was appraised with 1,500 pawn value and upon receipt of the item in panwnhero warehouse, the value was reduced to almost 15%.

3 May 2021
PawnHero & Marketplace logo

Reply from PawnHero & Marketplace

Hi customer,

Thank you for taking the time to rate us. We always base the amount that we give on the market value and physical condition of the item. As per checking upon creating your ticket, you choose to add 1 charm on the bangle but as per checking your Pandora bangle doesn't any charms included, also bangle has hairlines scratches.

Our customers' feedback is vital to our success. We value your business with us


Sincerely,
Jacqueline, Customer Experience Representative

Rated 4 out of 5 stars

Successful pawning transaction

Customer service is topnotch, paying of the loan and the interest is so easy with their online payment scheme and several options, my watch appraisal although it was barely used seems to be just fine. They safely seal the item. all in all it was good, easy and hassle free transaction from pawning to Returning back the item.

21 April 2021
Unprompted review

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