Patient Access Reviews 1,185

Wouldn't even give it 1 star! If I could.

Using an authenticator app doesn't even work!
Progress? We are going backwards!
Can't see most people would be able to log in with this.

Wth! This is a nightmare. How can it be so complicated. What brain has invented this?

Absolutely awful system. I need to order life sustaining medication but can not create a user account, I keep receiving many error messages that I can not get past. I submit a help ticket but no one ever gets back to me to help. GP surgery can not help either. This company does not care about the service it supposedly should provide. Terrible company, this and the parent company should not be awarded any more contracts that receive tax payer money to pay them. One can only hope once the central government platform on supplier performance is up and running this and the parent company get flagged as providing an unacceptable and should not be awarded any more public sector contracts.

Worst experience ever! I'm not too bad with techy stuff but trying to access my account for repeat prescription has me tearing out what little hair I had left. Not only do I have an access code sent by email but also by text and third party authenticator plus fingerprint. I can sign into my government pension page with a password or fingerprint so why all the unnecessary confusion !!!

For the second time this year not receiving authorisation text. Having to phone doctors who don't take prescription requests over phone. So your left in limbo trying to get life saving medication.

Why does this company exist? They are so unhelpful. They just send the same pre written email telling you to try different things over and over again, despite already having told them that I have tried these things.

Patient Access is awful. Tried to log on with the details I know are correct and then get repeated error code "you have exceeded the number of verification codes" Not true as I have not even received any!!!
Don't hold your breath trying to get the support centre to help. This is just diabolical, especially when this is the service I need to order my repeat prescriptions. The NHS need to do better if this is the way forward for patients!! Find a company that can actually help patients rather than hinder them!!!!

When one can get into the service, it is useful and much better than phoning a GP and leaving a message. But I have found: (i) it pute me through large numbers of recapcha sites, with blurry pictures; (ii) I end up getting messages such as: 'Your computer or network may be sending automated queries. To protect our users, we can't process your request right now. For more details visit our help page.' I am going to: (a) complain to my GP and suggest that they drop the service; (b) discourage other people from doing using it. It is a real shame just because the idea itself is a good one, and ther service fine if one can actually get through to the site itself

The worst obtuse and obfuscated piece of junk I have had the misfortune to try and use. It only works for a prescription but only from particular web browsers.

It is far too difficult to create an account. I’ve just spent over an hour trying to set up an authenticator app - the codes don’t work.
This is an anti-patient, unhelpful, time wasting, waste of money, heap of shit.

I have had nothing but bad experience with this service on several occasions I have spent over an hour trying to sign in granted I have forgotten my password but the service is poor at responding and does not accept that on line security measures it deploys do not work
As a person who is on multiple medications this service is well below par and should be replaced by a company that operates a good customer service
This app is complicated and not user friendly
I started with this app about 0900 hrs it is now 1255 and that’s me just got into the app

Recent updates have locked me out.

I tried to sign in to get repeat prescriptions but it failed. Then it asked me to download a third party authenticator app which would not download. I tried resetting the password - I even tried creating a new account only to be told 'I already have one' ! So no matter what I do I am locked out.
Now I report the problem and get written diarrhoea of how to solve the problem but nothing works. Do I give up - NO !
I have now written my MP explaining how I now have to go to the Doctors Surgery and ask the reception to scan my notes to see if my biopsies are back. Then I go to Pharmacy to ask for my repeat prescriptions. All this visiting the Doctors Surgery wasting their time because I cannot do it on line. I will now wait to see if my MP has any better luck.

UPDATE: Doctors surgery sent an email saying she had reset the account and I could now sign in. So I try - Same old crap - no sign in. I reset the password and try to sign in - NO CAN DO ! Totally Useless

UPDATE: I finally got an answer from my MP today who explained that this ‘Patient Access’ is nothing to do with the NHS. So, I finally got onto the PROPER site by the NHS and now I can see my records and order my prescriptions without this useless site.

The Patient Access website and app is hands down the worst online experience i have to use.
My GP surgery use it to order repeat meds and show test results.

The repeat prescription order is clunky and long winded. Why do i have to give a reason for a repeat prescription authorised by my GP?

In fact signing in to the website is a pain in itself, now i have to use a password, 3rd party authenticator AND I still had to select which pictures had chimneys!!!

Test results, yes i can view the latest results, but if i want to compare the test results from 6 months ago, i can't, they're not there any more

Does the NHS fund this awful service? I bet it does.

Okay for repeat prescriptions, but for most people all they want is a button at the front page called 'online consultation' where they can send in symptoms and photos 24/7 and the surgery can then come back when the problem has been assessed, not necessarily same day. None of this 'turning off the function' because the surgery is closed.

Please do yourself a favour and save your mental health uninstall this app now forget you ever downloaded or used web portal it's the possibility that you maybe able to do something functional on it that keeps you coming back because it's such a good idea only wish it worked sorry to be so facetious but it's awful

Useless. Can't sign in, authentication doesn't work.
Also, the Support Centre link is broken, so good luck getting any help.

The process to use patient access is terrible, the point of online services is that they are supposed to be easier for everyone. The first issue was that the Authenticator app code was not accepted over and over. I eventually managed to sign in from a different device but my GP surgery “may have been unlinked” from patient access. The only way to link it is with an NHS account, which I don’t have, or a GP registration letter, which I also don’t have because I registered with them years ago when I setup patient access. So after wasting a load of time messing around I will have to call the surgery tomorrow which is what everyone did before this useless website existed. Still, knowing the government at least this website will have only cost the low price of eleventy trillion pounds.

I use the Patient Access app to order my repeat medications and for appointments. It has been quite easy to use. However, I am now quite concerned about the changes which have been made to this app.
When I sign in, I am asked to go to the third party authenticator app and use the scanner. I find this process incredibly ridiculous and totally unnecessary. So I just click on 'remind me next time' so that I can avoid this lengthy third party app. Why third party? Anything 'third party' is concerning and not as protected as it first appears. It is also totally unnecessary, unless designed specifically to store information for healthcare companies. I don't trust it and will not be using any authenticator app method to order my medication.
It's so ridiculous and worrying for older people.

So bad. Just point you to private health care. Seems I can only see my GP for an asthma appointment and that is it.

Absolutely atrocious app. cant verify need to download third party apps to work their own app? Sign ins do not work, then it want you to scan the qr code on my phone with my phone ??? really! App now deleted.
I would call you Scammers by getting others to download third party apps.