Patient Access Reviews 1,185

I attempted to sign in to Patient Access but it temporarily locked me out of my account. I then used NHS log in to no avail.I am 82 years old and have health issues. I wanted to see my recent blood test results but I must wait in deep anxiety and frustration to acquire this vital information which is withheld by recalcitrant operatives totally devoid of empathy.

A very cumbersome and frustrating system. Really difficult to understand how something so important can be managed so poorly. Continue to be unable to login with a support system of little or no use

The sote has bee ruined. I used to use it regularly for repeat prescriptions, test reports etc. The new security layers make it almost impossible to get into. eg it didnt recognise my password (well used); to change my password, it then promised to send a verification code to my phone and didnt, the first time of trying. I finally got onto the app after 35 frustrating minutes.

A total waste of time that does not work. It took ages to register and when I finally managed to do so on my partner's behalf it was impossible to book a simple blood test at his GP practise. I wonder how much money was wasted setting this up. My GP practise uses System On Line which works perfectly.

Used to show my test results and letters, its all blacked out now, have deleted it. It used to be far better than the NHS app, not any more.

Can't log in
Downloaded authenticator app,they recommended,that does work!
Used Google authenticator,I get a 6 digit code,it says invalid code!f useless
Asked technical support,all I get is what is says in web page
Given up ,waste of time

Patient Access and NHS app are extremely difficult to log into. Having spent the last hour trying to log in I have given up. Too many steps to complete (if you actually a
manage to complete them) sends you to an authenticator app which you have to pay for after free trial. A wait up to 30 minutes for an NHS login security code. Have to reset password everytime I use the app.

Since two part verification app hangs after loging into app on screen with Hello and three red dots progam hangs with red dots blinking as if trying to log on but system busy.
Think of unintalling as wast of time

Miserable rude staff, so impatient when asked a question, no Good morning/Goodbye. Honestly cannot fathom why top London clinics use this dreadful payment service.

Cannot get past cookie selection pop-up. I have tried Safari and Chrome. I have cleared all website settings in Privacy on my computer. I have pop-ups allowed and no cookies blocked. I have made sure that no VPN is running. This is a huge waste of my taxes.

For me it used to be easy to use but now they want an authenticator installed. Nope. Did you ask customers first if they wanted it. Not going to use anymore so there loss.

why can't we have 0 stars

suddenly no verification codes received (no change in phone no.) asking for resend only works a few times until blocked.

Technical support is non-existent

Moved Dr's practice and now they can't delete the old account.

It's a basic admin function and, once again, shows that this sort of 'data technology' is neither progressive nor particularly useful.

Terrible. The app is useless just signs me out as soon as I try to log in. Technical support is a waste of time!

Patient Access far too complicated to register and the reregister!

All I want to do is change the phone number on my PA account they have made this simple procedure so complicated that I actually cannot work out what it is that they want me to do its is totally beyond my comprehension - I cannot cannot work out how to change my phone number on their godforesaken site. Needless to say there is no help available

Utterly useless app!! I need to order medication tried using the app on Saturday morning they told me to use the number generator to get my code, which I did entered the code and the app signed me out. Started the process again same thing I keep getting kicked out the app by the damn app!!
As a result I will run short of medication, as I don’t drive due to disability and the first family member who lives nearby can’t get my prescription to the doctors until tomorrow morning. Very well done Patient Access I hope you’re proud of yourself for leaving me short of medication 🤬.
I also tried to use your troubleshooting tips and that was a waste of time too. You have made things very difficult since you updated the app no password, no memorable word just a stupid number generator that keeps kicking me out of your stupid app. Also do you actually read the reviews that people are posting? I would have to assume that you don’t, as you have never replied to anyone or even apologised for the distress that you have put people through. I would highly urge people to steer clear of this app, and for carers/ family members who are looking after elderly parents or anyone who is ill do not use or trust this app.

total waste of time as a GB can block you from seeing anything.
move from one GP where I can see my entire medical history to another emergency absolutely nothing.
took over a month Justice sort out move Pete prescription ordering

I design & build websites. I could not figure out how to book a simple doctors appointment! All by design - to alleviate stress on the NHS. I dread to think of the elderly suffering because of this debacle.
Already registered my Doctor's but they want you to keep re-entering & confirming your existing Doctor's facility- ridiculous.