Passione Toscana Reviews 

1,164
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers had a great experience with this company, often noting they plan to return. Customers constantly praise the exceptional quality and authentic flavors of the traditional food items they purchase. Shoppers also appreciate that orders are carefully prepared and safely protected during transit. Many buyers find that the overall service is professional and reliable. However, some reviewers were not happy with unexpected shipping delays and slow delivery times. A few other people also felt that the packaging was inadequate, leading to crushed or spoiled goods. Some customers additionally mentioned communication issues when trying to get updates on their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting authentic items like amazing pasta and very... See more

Delivery service

Consumers find delivery service to be ambiguous, reflecting a wide split in experiences. Many reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing appreciation for authentic products from Tuscany... See more

Order

Customers had ambiguous experiences with order processing and delivery. Many reviewers reported severe... See more

Service

Reviewers mention positive feedback about service, noting that support staff responded immediately to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products arrived quickly. Very well packaged and protected during transport. The quality of the products is great. Wish - orders were processed faster, in this case I waited three weeks. Bu... See more

Rated 5 out of 5 stars

I spent 3 weeks in Tuscany last summer for holidays and I fell in love with lots of local products (people and beautiful places too). Unfortunately, I couldn't take these products in my suitcase....😥... See more

Rated 5 out of 5 stars

Great company! Wonderful customer service! Everything they sell is packaged well and is too notch! Will definitely continue to order from them.

Rated 5 out of 5 stars

I don't know because I have still not received my product. They used FedEx to deliver and by past experience that cheese may be WELL aged by the time I get it or if I get it.


Company details

  1. Italian Grocery Store
  2. Deli
  3. Food Broker
  4. Grocery Delivery Service
  5. Wine Store

Written by the company

Passione Toscana - Typical Tuscan Food&Wine E-commerce! Prodotti Tipici Toscani


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 54% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,164)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the selection of products

From the selection of products, through the ordering process, to the delivery, I am very satisfied and can highly recommend this shop because it is reliable, the products are fresh, the packaging is adequate, the shipping is fast, and last but not least, the service is good. I am already looking forward to my next purchase from you, I love your products❤️

1 September 2025
Rated 5 out of 5 stars

100% satisified

I'm pleased with the efficency and freshness of this company. I have been looking all over for this specific cheese since I was in Italy a few years back. I was so happy to find it and have already placed another order.

25 August 2025
Rated 5 out of 5 stars

My products were delivered very nicely…

My products were delivered very nicely the only thing they should pack the things that require refrigeration better the ice pack was not strong enough to keep the from spoiling . I did enjoy other products very much and appreciate them . Yes I would order again just not refrigeration products.

4 August 2025
Rated 1 out of 5 stars

Company sent the Pecorino cheese to a…

Company sent the Pecorino cheese to a wrong address. They were told to refund the item and shipping charges. They have ignored my valid complains. Now I see they want people to invest in their Company. Do not get involved with these people
EJP, MD

27 July 2025
Unprompted review
Passione Toscana logo

Reply from Passione Toscana

Dear Elmer,

We glad that the cheese was finally delivered to you.
Regarding your review, you emailed us on a friday afternoon about this issue and monday morning first thing we changed the address and the product was delivered to you within hours... we did not ignore any emails, we only did not have any client support staff working on weekends.
We hope you can edit your review and that you enjoyed the pecorino from Tuscany.

Rated 5 out of 5 stars

Best Mixed olives ever!

The mixed olives are the best I've ever had, and I've tasted quite a few olives! The box was very well packed, and I'm looking forward to sampling the other products and ordering more in the future. Thank you!

30 June 2025
Rated 2 out of 5 stars

Second order and still same issue…

Second order and still same issue regarding late delivery (more than one month) due to product out of stock without any warning during the order. Communication very weak with the customer, it’s a pity because the products are good !

3 June 2025
Rated 4 out of 5 stars

Good products

Good products, well packed but with a delay in delivery. One product was missing but I knew only after I have paid for the order. It was replaced as per my request but still delivered late. Satisfied for the time being. Maybe even order again. Also no 10% discount voucher received after registration for the newsletter.

23 May 2025
Unprompted review
Rated 5 out of 5 stars

Nice product selection, helpful and quick support

I’d like to praise the customer service - such fast and constructive replies! I’m truly impressed!
The pasta I ordered was out of stock, so the support team offered me a replacement with a more expensive item at no extra cost.

The food arrived well-packed in a "cooler bag". I haven’t tried everything yet, but food looks fresh and tastes great.

25 March 2025

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